Michael Lee Stallard

AUGUST 5, 2019

In addition to caring for patients in the exam room or operating suite, physicians face challenges of navigating the reporting requirements of new payment models. His life took a turn in 2004 and he “managed to taper off the drugs.” Today, Mr. Ortenzio heads his church’s ministry, Celebrate Recovery , to help addicts.

P&L 150

P&L Stress Self-aware Human Needs 150

Harvard Business Review

SEPTEMBER 26, 2023

Technological progress and new digital products have perennially been relied upon for improving operations. But studies now reveal that doctors spend half of their time managing EHRs and desk work, shortchanging patients and fueling burnout. But the truth is, tech can often make bureaucracy worse.

System 25

System Bureaucracy Proposal Review 25

Strategy Driven

NOVEMBER 4, 2010

About the Author Marshall Fisher, co-author of The New Science of Retailing , is the UPS Professor of Operations and Information Management at the University of Pennsylvania’s Wharton School of Business and co-director of the Fishman-Davidson Center for Service and Operations Management.

Supply Chain 57

Supply Chain Retail Bottom-up Newsletter 57

Harvard Business Review

SEPTEMBER 8, 2023

As reliance on data and analytics continues to expand across industries from agriculture to manufacturing, health care to financial services, it stands to reason that the next generation of data leaders will have far-reaching roles that impact strategy, decision-making, operations, and countless other functions.

Health Care 28

Health Care Skills Development Operations 28

The Practical Leader

MAY 16, 2012

Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” ” He goes on to show how one of the keys to improving customer service is: “‘the power of management by common sense.’

Waterman 58

Waterman Consultative Learning-by-Doing Retail 58

Strategy Driven

JULY 13, 2011

While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out. Examines ways to maintain and grow value through mergers, acquisitions, and portfolio management.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Rapid BI

OCTOBER 10, 2012

What are the roles and responsibilities of leaders, managers, employees and communication professionals? Most effective organizations that operate structured approaches to internal communications appoint a dedicated communications manager. Communication via the line manager is preferred and more effective. Plan, announce.

Planning 60

Planning Strategy How To KPI 60

Harvard Business Review

OCTOBER 30, 2018

Having founded a data management company and worked with hundreds of organizations over the past 20 years to execute their information management and analytics initiatives, I’ve found the groups that are able to successfully utilize their company’s analytics technologies often take the following approaches: Build a team.

Team 8

Team Compliance Supply Chain Competitive Advantage 8

Harvard Business Review

FEBRUARY 11, 2015

In such cultures, employees often have tacit, if not explicit, approval to deploy the most expedient information management solution to the exclusion of more secure but less convenient alternatives. This can result in disjointed security solutions that are difficult to manage, thereby increasing risk.

Policies 8

Policies Risk Management Conflict of Interest Resistance 8

Harvard Business Review

JUNE 7, 2017

Management teams often assume they can leapfrog best practices for basic data analytics by going directly to adopting artificial intelligence and other advanced technologies. First, managers should ask themselves if they have automated processes in problem areas that cost significant money and slow down operations.

Company 13

Company Telecommunications Retail Supply Chain 13

Harvard Business Review

OCTOBER 26, 2011

It's difficult to get senior executives who have been successful managing a particular way to realize that they need to change their approach. As finance shifts its focus from controlling costs to advising managers on improvement activities, CFOs must change their thinking and behaviors.

Finance 13

Finance CFO Budgeting Operations 13

Harvard Business Review

MARCH 18, 2016

But although culture matters to managers trying to transform their organizations and even auditors who now work to document culture , it is often ambiguous and hard to define. These customer expectations (brand promises) shape employee behavior around operational excellence.

Company 8

Company Brand Workshop Proposal 8

Harvard Business Review

NOVEMBER 7, 2012

There is a fascinating relationship between executives and the stock prices of the companies they manage. Rappaport showed that, in setting a price, the market offers a clear signal that can inform operational and financial decisions. Next, compare the expectations of the market with those of management.

Price 8

Price Analysis Cost of Capital Disruptive Innovation 8

Harvard Business Review

SEPTEMBER 18, 2023

Businesses are being impacted by a global skills shortage that is hampering manufacturing output and service delivery. In addition, the costs of producing materials, manufacturing goods, and providing services is rising due to labor costs.

Supply Chain 25

Supply Chain Crisis How To Globalization 25

Harvard Business Review

MARCH 31, 2017

There is a tendency with any new technology to believe that it requires new management approaches, new organizational structures, and entirely new personnel. Ash Gupta is President of Global Credit Risk and Information Management at American Express, and Guy Peri is Chief Data Officer and Vice President of Information Technology at P&G.

Supply Chain 8

Supply Chain Technology System Early Adopters 8

Harvard Business Review

JANUARY 11, 2011

But Brennan opened the door on some current management difficulties at the $3 billion information management company he runs. But he believes that too many of his managers still operate in a " command-and-control reflex." I even edited an essay asking, " Are Managers Obsolete? ".

Delegation 15

Delegation Self-aware Drucker Middle Management 15

Harvard Business Review

OCTOBER 20, 2015

A number of techniques and process-improvement tools from inside and outside the industry have been brought to bear: lean engineering to simplify and standardize care, Crew Resource Management to improve teamwork, checklists to help teams focus and improve reliability, and so on. The patient-safety movement seems to have plateaued.

Mayo 8

Mayo Health Care Six Sigma System 8

Harvard Business Review

JANUARY 11, 2011

To combat these pressing issues, a number of hospitals across the United States are trying new approaches to managing their complexity — and with their progress a new paradigm for hospital management may be taking shape. Do you have other thoughts or experiences about how hospitals can be managed more effectively?

Six Sigma 15

Six Sigma Health Care Transportation Wireless 15

Harvard Business Review

JULY 31, 2015

In my work in competitive intelligence I have met many managers and executives who made major decisions involving billions of dollars of commitments with only scant attention to the likely reaction of competitors, the effect of potential disruptors, new approaches offered by startups and the impact of long-term industry trends.

Competitive Intelligence 8

Competitive Intelligence Company Drucker Review 8

Harvard Business Review

AUGUST 5, 2013

Over the next two years, this change in how sales people interact with customers will redefine what the product content will be, how the sales staff will use a new CRM platform to record visits online, and how new insights will be derived from these interactions across sales, marketing, and brand management — ultimately driving decisions.

Organization 8

Organization CIO Compliance CRM 8

Harvard Business Review

MARCH 31, 2014

There is another seemingly mundane but profoundly important application of this technology: to better managers ourselves and our time. CALO would be able to assist its user with organizing and prioritizing information, mediating human communication, resource allocation, task management decisions, and scheduling and prioritizing.

Products 9

Products Productivity Technology Learning-by-Doing 9

Harvard Business Review

AUGUST 12, 2013

These are independent operators. But do their methods of idea-spreading apply to the office-dweller, the organizational citizen, the manager or executive? To illustrate, let me introduce Samantha Joseph, who works for Iron Mountain Incorporated , a leader in records storage and information management services.

Organization 12

Organization Tips Metrics Entrepreneur 12

Harvard Business Review

AUGUST 25, 2016

Across industries, staff such as retail category managers, sales representatives, financial advisers, and wealth managers are awash with reports and insights that comfort their companies’ top executives and by making them feel that they are leading a “customer-centric” organization. What made the difference?

Retail 8

Retail Banking Chief Information Officer Report 8

Harvard Business Review

MAY 18, 2011

Services, strengthened by the acquisition of EDS several years ago, are both a blessing and a curse: While EDS has many lucrative deals, it also has time-intensive and costly outsourcing deals to manage. It could also include sophisticated software based on the WebOS (the operating system HP leveraged from the Palm acquisition).

Software 14

Software Technology Intellectual Capital Marketing 14

Harvard Business Review

JUNE 24, 2015

Managers and other business leaders face a dilemma: with increasingly diverse environments to manage and rising stakes to get it right, how do they identify the most effective approach to business strategy and marshal the right thinking and behaviors to conceive and execute it, supported by the appropriate frameworks and tools?

Strategy 8

Strategy Competitive Advantage Environment Execution 8

Harvard Business Review

MAY 4, 2017

Outsourcing has been a trend in information management for years, as companies have increasingly hired contractors (at lower cost) to do tasks such as software programming and data entry, processing, and storage. Here’s a simplified way to explain how this plays out: Say you’re a big company with your own IT department. .”

Outsourcing 9

Outsourcing Engineering Skills Information Technology 9