Strategy Driven

FEBRUARY 26, 2012

It requires changes to roles, it requires new skills, it requires a technology underpinning, but it is not mostly about technology. It’s mostly about the way that people value and use information in the course of their day-to-day work.

Information 50

Information Resources Newsletter Article 50

Harvard Business Review

AUGUST 22, 2023

Technology has long been used to boost seller productivity, but sales leaders are telling us that efficiency gains have become slower and more expensive. This is because technology intended to help sell frequently makes the salesperson’s job more cumbersome.

Technology 19

Technology Team Efficiency System 19

Kate Nasser

DECEMBER 15, 2018

Information technology (IT) teams can transform customer experience w/ these steps even w/ high demand. Insights from IT customer service coach Kate Nasser. The post Reach Out to Transform Customer Experience in IT | #CIOs #CFOs #CX appeared first on KateNasser.com.

CIO 57

CIO Information Technology Technology Information 57

Strategy Driven

JANUARY 15, 2020

Systems Engineering specializes in the increase and execution of information techniques. It covers a wide sector of work since all human activity is currently related to information management. CASE is the adaptation of processes and technology that perform programs, processes and their corresponding documentation.

Engineering 65

Engineering Software Objective Analysis 65

Ask Atma

JANUARY 2, 2011

If the company management feels it is operating below this standard most of these practices can be self taught by studying them on the internet or visiting a bookstore. Informed Management [Experienced User or Management 2.0]. CRM has three principal objectives: Acquire new customers.

Management 40

Management CRM Objective Human Resources 40

Strategy Driven

JULY 13, 2011

While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out. Some examples include new technologies, changes in customer preferences, new ways of serving customers, and disruptive threats.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

HR Digest

OCTOBER 15, 2023

According to Zippia , the technology industry is the highest-paying employer for HR generalists , but their services are an essential component of every company and field. HR generalists are multi-taskers and overseers who keep an eye on the health of the organization and its employees.

Company 105

Company Human Resources Policies Compliance 105

Strategy Driven

NOVEMBER 4, 2010

About the Author Marshall Fisher, co-author of The New Science of Retailing , is the UPS Professor of Operations and Information Management at the University of Pennsylvania’s Wharton School of Business and co-director of the Fishman-Davidson Center for Service and Operations Management.

Supply Chain 57

Supply Chain Retail Bottom-up Newsletter 57

Harvard Business Review

MARCH 25, 2022

How does a company that gets two million hack attempts each week think about security?

Technology 21

Technology CEO Company Information Management 21

Harvard Business Review

JUNE 27, 2024

Typically, organizations in the midst of transformation efforts spend significant time and resources trying to correct massive amounts of “technical debt” — the price of years of short-term decisions and prioritizations that result in an overly complex technological infrastructure.

Process 25

Process Short-term Succession Technology 25

Harvard Business Review

JANUARY 12, 2012

Time and overhead associated with creating and managing email folders were, effectively, a waste. By combining threading with search, technology makes an economic virtue of virtual disorganization. Ongoing improvement in email/document/desktop and cloud-centric search frees them from legacy information management behaviors like filing.

Organization 21

Organization Tips Document Technology 21

Harvard Business Review

SEPTEMBER 19, 2023

At its core, ID verification tools prove your information – name, address, age, phone number – is valid and linked to you. Many different technologies can be used to achieve that one goal. The author, the CEO of Mastercard, explores how the technology works, where it’s used, and the potential pitfalls of digital IDs.

Technology 23

Technology CEO Tools Information 23

Harvard Business Review

JULY 10, 2023

Construction is often maligned as the industry that technology left behind. Industry observers routinely deride the lack of technological sophistication in the construction industry, and have pigeon-holed it as old-fashioned and lagging behind more forward-looking and purposeful industries such as manufacturing.

Construction 15

Construction Industry Fashion Technology 15

Harvard Business Review

SEPTEMBER 26, 2023

Technological progress and new digital products have perennially been relied upon for improving operations. But studies now reveal that doctors spend half of their time managing EHRs and desk work, shortchanging patients and fueling burnout. But the truth is, tech can often make bureaucracy worse.

System 28

System Bureaucracy Proposal Review 28

Harvard Business Review

JUNE 19, 2023

Many entrepreneurs are considering starting companies that leverage the latest generative AI technology, but they must ask themselves whether they have what it takes to compete on increasingly commoditized foundational models, or whether they should instead differentiate on an app that leverages these models.

Company 4

Company Entrepreneur Technology Information Management 4

Harvard Business Review

JANUARY 10, 2025

The July 2024 CrowdStrike incident demonstrates the need to develop capabilities to assess the downstream business impact of cyber events, establish appropriate cyber resiliency objectives, and ensure effective communication for better cyber risk management decisions. million and the number of confirmed data breaches hitting a record high.

Risk Management 23

Risk Management Objective Cost Development 23

Harvard Business Review

AUGUST 8, 2024

Blue Cross, Blue Shield of Michigan (BCBSM) has gone on a journey from being the least efficient user of technology in the Blue Cross system to the most efficient as measured on a technology cost per employee basis.

Agility 16

Agility Efficiency Technology Innovation 16

Harvard Business Review

SEPTEMBER 18, 2012

Technology changes rapidly and it's hard to keep up; it's difficult to keep track of global competitors; new regulations constrain our ability to take action; economic ups and downs make it impossible to plan; and the list goes on. For the next six months, the project team used that snowstorm as an excuse for why their project was delayed.

Succession 18

Succession Strategic Planning CEO Project 18

Harvard Business Review

MARCH 31, 2014

There is another seemingly mundane but profoundly important application of this technology: to better managers ourselves and our time. The underlying technology behind all of the advances in robotic technology mentioned above is Artificial Intelligence (A.I.). All of which suggests that today’s breakthroughs in A.I.

Productivity 12

Productivity Products Technology Learning-by-Doing 12

Harvard Business Review

MAY 18, 2011

While the technology giant's second-quarter revenue increased by 3%, its relatively new CEO, Leo Apotheker, was forced to lower the forecast for revenue for the fiscal year. The technology market is the epitome of creative destruction. That put it in the right place at the right time as the technology revolution was beginning.

Software 14

Software Technology Intellectual Capital Marketing 14

Harvard Business Review

OCTOBER 20, 2011

Armed with the art of the possible, innovators are seeking to apply disruptive consumer technologies to enterprise class uses — call it the consumerization of IT in the enterprise. Factor in new types of information management. Transactional systems narrowly focus on departmental and corporate networks.

System 17

System Directory Media Video 17

Harvard Business Review

JUNE 7, 2017

Management teams often assume they can leapfrog best practices for basic data analytics by going directly to adopting artificial intelligence and other advanced technologies. So how can companies tell if they are really ready for AI and other advanced technologies? Automating basic processes.

Company 15

Company Telecommunications Retail Supply Chain 15

Harvard Business Review

MAY 20, 2011

Judith Hurwitz is President & CEO of Hurwitz & Associates and focuses on the business benefits of emerging enterprise technology including cloud computing, service management, and information management. How Technology Leaders Turn Chance into Success.

IPO 16

IPO Advertising Business Model Marketing 16

Harvard Business Review

JANUARY 11, 2011

These include: Vastly improved information systems: While electronic medical records are getting most of the media attention, the bigger breakthrough will be wireless and seamless information management of all facets of the hospital — medication, staff utilization and location, equipment availability, and more.

Six Sigma 15

Six Sigma Health Care Transportation Wireless 15

Harvard Business Review

JULY 23, 2013

It''s time for CIOs to move beyond their roles as chief technology officers, and embrace the name with all of its implications: Chief Information Officer. Because no one is managing the store. The explosive growth of information is accelerating. That''s a lot of money for digging through old e-mail. How did we get here?

CIO 8

CIO CFO Zero Based Budgeting Chief Technology Officer 8

Harvard Business Review

JANUARY 11, 2011

But Brennan opened the door on some current management difficulties at the $3 billion information management company he runs. But he believes that too many of his managers still operate in a " command-and-control reflex."

Self-aware 15

Self-aware Delegation Drucker Middle Management 15

Harvard Business Review

JULY 30, 2013

As game-changing technologies transform every business process, they also give us the ability to create new products and services that were impossible just a few years ago. The old way was about technology-centricity; the new way is about technology-empowered business strategies. Transformation Drivers.

CIO 10

CIO Innovation Technology Wireless 10

Harvard Business Review

FEBRUARY 11, 2015

After all, attackers typically steal information by exploiting a technology-related vulnerability. In such cultures, employees often have tacit, if not explicit, approval to deploy the most expedient information management solution to the exclusion of more secure but less convenient alternatives.

Policies 8

Policies Risk Management Conflict of Interest Resistance 8

Harvard Business Review

OCTOBER 26, 2011

In four main ways: Provide information managers and the front line can use. Most accounting information is prepared by finance for external use. Internally, finance typically facilitates centralized goal setting and then drives financial targets down into departmental plans and budgets.

Finance 13

Finance CFO Budgeting Operations 13

Harvard Business Review

AUGUST 5, 2013

Increasingly, business leaders are driving transformation projects in areas like digital marketing, multi-channel sales, and product-content and customer-information management, pushing the CIO and IT organization to respond in new, faster, and different ways. IT management Information & technology'

Organization 9

Organization CIO Compliance CRM 9

Harvard Business Review

MARCH 31, 2017

There is a tendency with any new technology to believe that it requires new management approaches, new organizational structures, and entirely new personnel. That impression is widespread with cognitive technologies — which comprises a range of approaches in artificial intelligence (AI), machine learning, and deep learning.

Supply Chain 8

Supply Chain Technology System Advertising 8

Harvard Business Review

OCTOBER 17, 2017

Soon, face- and voice- recognition technology will almost certainly be good enough to provide a richer experience to these and other use cases. This rise of digital and computational psychiatry — both as technology and clinical practice — will transform how people monitor and manage their moods and mental health.

Stress 9

Stress Self-aware Software Emotional Intelligence 9

Harvard Business Review

SEPTEMBER 18, 2023

Businesses are being impacted by a global skills shortage that is hampering manufacturing output and service delivery. In addition, the costs of producing materials, manufacturing goods, and providing services is rising due to labor costs.

Supply Chain 28

Supply Chain Crisis How To Globalization 28

Harvard Business Review

DECEMBER 11, 2023

The risks around generative AI are real. But this does not necessarily justify inaction, nor does it require a blanket approach to generative AI where marketers either blindly take risks or avoid AI altogether.

Marketing 28

Marketing Article Information Management Information 28

Harvard Business Review

OCTOBER 9, 2023

It is often a major cultural change to fully embrace this level of process management. The most effective companies we interviewed use process mining to generate operational insights at scale, identify process inefficiencies, define targeted actions, and measure process improvements — all of which lead to value realization.

Operations 28

Operations Process Efficiency Goal 28

Harvard Business Review

NOVEMBER 8, 2023

We are moving towards a new digital landscape where genuine human content is increasingly rare commodity. And, as we all know from Economics 101, its value should therefore rise. This calls for a rethink of the incentives and economics surrounding human-generated content.

Incentives 28

Incentives Content Creativity Information Management 28

Harvard Business Review

FEBRUARY 14, 2024

Piracy poses a growing challenge to all sorts of digital media and entertainment companies, but it’s particularly acute for companies that own the rights to sports broadcasts, because efforts to shut down pirated broadcasts often take longer than the broadcasts actually last.

Sports 27

Sports Media Company Information Management 27