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Transforming a Management System – A Case Study From the Madison Wisconsin Police Department

Curious Cat

MARCH 10, 2015

This step is an ongoing process—it is continuous improvement within the organization. Innovation and experimentation become organizational values. You may ask what the role of Quality Leadership was in the transformational process? Operating the department based on the Principles of Quality Leadership. Sustain the effort!

Case Study 40
Case Study System Decentralization Management 40
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How We Revolutionized Our Emergency Department

Harvard Business Review

SEPTEMBER 26, 2013

And to achieve our aim of “VIP care for every patient, every time,” we not only had to re-engineer our processes; we had to fundamentally change our culture. Rethinking the time-honored processes upon which our daily operations depended would require overcoming the complacency that pervades many large academic medical centers.

Health Care 8
Health Care Ishikawa Lean Manufacturing Early Adopters 8
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