Harvard Business Review

JULY 17, 2012

Innovators betting on "out of the box" thinking or "faster, better, cheaper" innovation paradigms for success all too frequently find themselves — and their customers — disappointed. to "What does our innovation really ask customers to become?" This turns more traditional notions of innovation value inside-out.

Human Capital 16

Human Capital Supply Chain Kaizen Proposal 16

Harvard Business Review

OCTOBER 4, 2013

Bally Technologies , a leading provider of gaming systems for casinos, has earned more than 60 awards for innovation in just the last four years. Through an innovation excellence framework. Innovative companies create an environment that fosters the right balance between current and future with “and thinking.”.

Technology 9

Technology Innovation Kaizen Chief Executive Officer 9

Harvard Business Review

MARCH 23, 2011

To show how different it is, we have special words to describe them such as " Master Black Belt ," " DMAIC ," " Kaizen ," " A3 ," and " SIPOC.". For example, you could use "continuous improvement" instead of "kaizen." Brad Power is a consultant and researcher in process innovation. No one has looked at things quite this way.

Six Sigma 15

Six Sigma TQM Kaizen Balanced Scorecard 15

Harvard Business Review

JANUARY 3, 2011

The cause was not malfeasant individuals; it was inadequately designed and operated systems of care delivery. The only reasonable explanation for this disparity between effort and outcome is that health care leaders are not investing in the right operational changes to achieve excellence in safety, affordability, and capacity.

Health Care 15

Health Care Kaizen McKinsey Operations 15

Harvard Business Review

SEPTEMBER 4, 2017

In The Good Jobs Strategy , Zeynep Ton, a professor at the MIT Sloan School of Management, demonstrates how the best retail companies align their customer value proposition with their operations strategy and their approach to human capital. Both Kaizen events and Agile sprints are investments in innovation and human capital productivity.

Human Capital 15

Human Capital Kaizen Agility Energy 15

Harvard Business Review

JUNE 13, 2013

"Offers" usefully blurred categorical and cultural distinctions between "product" and "service" innovation. The more people talked, the clearer it became: "offers" was simply a better word and organizing principle for generating more innovative innovation scenarios. Language matters. Is that an opportunity?

Ulrich 12

Ulrich Kaizen Competitive Advantage Globalization 12

Harvard Business Review

JANUARY 21, 2016

In the past few weeks, three corporate innovation clients have moved to — or had their roles expanded to include — their company’s training function. As one remarked, perhaps ruefully, “Now I’ve got to get the people who actually do the work to innovate.”

Innovation 8

Innovation Company Kaizen KPI 8

Harvard Business Review

JUNE 21, 2016

Founded in 1966, Norwegian quickly became an innovator in its field as the first company to offer round-trip cruises that nearly anybody could afford. In 2000, with more than $100 million in negative cash flow, the company agreed to be acquired by Star Cruises, a leading cruise operator in Asia. An innovator? Customer-focused?

Company 13

Company IPO Price Loyalty 13

Harvard Business Review

MARCH 7, 2011

The manufacturer has since introduced quality techniques (" kaizen " events), as well as Lean strategy deployment methods and tools. Brad Power is a consultant and researcher in process innovation. Chemical company Air Products has adopted nearly every approach for sustaining improvement from all four religions.

Six Sigma 15

Six Sigma BPM Process Hammer 15

Harvard Business Review

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. Conversely, superior user experience designs frequently inspire insight into innovative use-case opportunities.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

MAY 28, 2015

.” When I see just how difficult and challenging it is for so many smart and talented organizations to innovate and adapt under pressure, I see people who are overeducated and undertrained. A kaizen—continuous improvement—ethos is one thing. That scares me. Incorporate New Ideas from the Ground.

Training 8

Training Education Incentives Leadership 8