The Horizons Tracker

SEPTEMBER 7, 2020

Think like a marketer to drive learning and development – Osborne argues that a long period of poor training initiatives has tarnished the brand of learning and development within the workforce. It’s only in such cultures that the kind of candid feedback that is such a crucial part of learning can be achieved.

Osborne 117

Osborne Development Tacit Knowledge Kaizen 117

Ask Atma

MAY 20, 2012

The benefit of this kind of team activity, is the opening of one’s mind, and shared creative stimulus, which fosters innovation. The more trust that exists between players, the more efficiently the system, market, or organization will work. My own work brings together all these disciplines together in a management 3.0

Team 52

Team How To Knowledge Management Self-aware 52

Strategy Driven

AUGUST 27, 2015

Dale Neef is a technology advisor, and author of Digital Exhaust: What Everyone Should Know About Big Data, Digitization and Digitally Driven Innovation (FT Press). About the Author.

CIO 50

CIO Technology CRM Competitive Advantage 50

Harvard Business Review

NOVEMBER 16, 2011

In most organizations, social media established a marketing beachhead. Indeed: the marketing organization has put social media technologies to work with very visible effect. But we need to break out social media and talk about more than marketing and technology. Break out social media from its marketing beachhead.

Media 16

Media Marketing Technology Short-term 16

The Horizons Tracker

JANUARY 29, 2020

The research showed that companies were increasingly proficient at extracting this cultural knowledge, through both formal and informal means. Interns were a key aspect of this informal process of understanding market trends, simply by their presence in the office.

Trends 84

Trends Mentor Focus Group Analysis 84

Innovation Excellence

AUGUST 8, 2024

GUEST POST from Shep Hyken Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and Customer Experience (CX) Study. We asked about the importance of a personalized experience. We found that 81% of customers prefer companies that offer a personalized experience, and 70% say a […]

Survey 123

Survey Company Knowledge Management Marketing 123

Harvard Business Review

APRIL 19, 2011

Sebell (mark@creativerealities.com), who are managing partners at Creative Realities, Inc. a Boston-based innovation management collaborative. We often ask executives to tell us about their biggest innovation failures. The head of R&D remembered it as a failure to properly market the innovation.

NPV 18

NPV ROI CFO Consensus 18

Harvard Business Review

JANUARY 23, 2014

Lean innovation is being embraced by everyone — from the smallest start-ups to the largest global organizations. And that’s where the money is in innovation. And that’s where the money is in innovation. Lean innovation embraces a philosophy of not letting progress get in the way of perfection.

Innovation 11

Innovation Six Sigma Products Productivity 11

Harvard Business Review

OCTOBER 9, 2014

The free flow of workers between companies is central to economic growth and innovation. Yet employers are increasingly taking legal action to prevent former employees from using knowledge and skills learned on the job. Employees’ incentives to learn on the job are weaker if they cannot use that knowledge later in their careers.

Incentives 19

Incentives Policies Human Capital Learning-by-Doing 19

Harvard Business Review

JANUARY 10, 2012

In growth markets like Kenya and Malaysia, people needed to develop marketing and innovation skills. We came up with ' Global Enablement Teams ': we took the top people in mature markets and assigned them to help and mentor people in the growth markets. In developed countries, such as France and the U.K.,

Globalization 17

Globalization Human Resources Diversity Long-term 17

Harvard Business Review

MAY 6, 2014

I’m also happy to note that this makes the case for open innovation even stronger. Open innovation projects (where organizations facing tricky problems invite outsiders to take a crack at solving them) always present cognitive challenges, of course. Collaboration Innovation Knowledge management'

Emotional Intelligence 13

Emotional Intelligence Proposal Innovation Knowledge Management 13

Harvard Business Review

JULY 21, 2011

With the first approach, companies seek significant mismatches between their existing organizational capabilities and the markets they serve. They ask: Where are opportunities to introduce something totally unexpected in a market we already serve, with an offering we can deliver tomorrow with little additional investment?

Supply Chain 15

Supply Chain Sample Hedge Engineering 15

Harvard Business Review

JANUARY 16, 2013

A lot of companies congratulate themselves on having a "social media presence" — by which they mean a Twitter following and Facebook likes and a marketing plan that uses social networks. But some 70% of the extra profit to be made through social technologies has nothing to do with marketing. But that's a good thing.

Media 12

Media McKinsey Supply Chain Telecommunications 12

Harvard Business Review

OCTOBER 11, 2013

America is a nation of innovators and entrepreneurs. More work is needed to achieve the drastic change in market forces that is necessary to create a sustainable health care system. This knowledge is updated in real time and made widely available. Follow the Leading Health Care Innovation insight center on Twitter @HBRhealth.

Health Care 9

Health Care Mayo Insurance Quality 9

Harvard Business Review

NOVEMBER 20, 2013

That policy did not come from the marketing department, even though it is prominently advertised today. Follow the Leading Health Care Innovation insight center on Twitter @HBRhealth. Leading Health Care Innovation. Ultimately, the key to success is authenticity. When M&A Is Not the Best Option for Hospitals.

Social Capital 9

Social Capital Health Care Cooper Storytelling 9

Harvard Business Review

NOVEMBER 26, 2015

The talk in your organization focuses relentlessly on generating innovative, disruptive ideas. I encourage you to read David Burkus’ article on the factors that increase the likelihood that your innovative idea will be adopted. It’s equally about managing the first impression of your idea. Innovation Book.

Resistance 8

Resistance Software How To Knowledge Management 8

Harvard Business Review

MAY 6, 2011

Could you, like Goldman Sachs, draw off your deep team capabilities to generate new investment banking offerings to firms competing for capital in the public markets? Bottom right: These are the emerging trickles of insight that become sources of future knowledge advantage.

Tacit Knowledge 15

Tacit Knowledge McKinsey Core Competence Document 15

Harvard Business Review

AUGUST 21, 2013

Similar waves of innovative applications of technology (e.g., ERP systems, RFID , knowledge management, business intelligence) have washed over organizations. And IT will need to continuously reduce its spending on "keeping the lights on" to free up resources and mindshare for innovation and problem solving.

Competitive Advantage 9

Competitive Advantage Management Information Technology Airlines 9

Harvard Business Review

JANUARY 31, 2013

First, the education market overall clearly fits Clayton Christensen's disruption theory : the seemingly inferior (but less costly) online education experience is coming from below and gradually encroaching on the for-now-superior-but-fat-and-happy classroom world. Education is basically that — knowledge sharing.

Education 10

Education Tacit Knowledge Execution Christensen 10

Harvard Business Review

NOVEMBER 30, 2010

Now consider the joint judgment involved in a process of co-creation , whereby companies collaborate with customers or other partners to bring new offerings to market. Now consider the joint judgment involved in a process of co-creation , whereby companies collaborate with customers or other partners to bring new offerings to market.

Guidelines 15

Guidelines Education Telecommunications Emotional Intelligence 15

Harvard Business Review

SEPTEMBER 20, 2013

Content Innovation. As one client once told me, “It’s as if I were at a farmers’ market with all the most amazing fruits and vegetables, and I can think of a hundred recipes that I would love to prepare.” Execution Knowledge management' In some cases, they’re right. For you, it may be different.

Execution 9

Execution Metrics Content Christensen 9

Harvard Business Review

JANUARY 11, 2017

They are actively involved in building their business, developing their strategies, growing and maintaining strong customer relationships, and creating a service offering that’s attractive to their market. Provide Channels for Sharing Knowledge. What are the innovations you find most exciting? What are you reading?

Mentor 8

Mentor Agility Team Teamwork 8

Harvard Business Review

AUGUST 31, 2015

A lot of companies use an ever-more-sophisticated array of online social tools in an attempt to connect their people, get a flow of ideas going, and spur innovation. Why is the goal of a more collaborative and innovative organization so elusive? Social and collaborative tools alone do not create a flow of ideas and innovations.

Letter 8

Letter Participative Wilde Consensus 8

Harvard Business Review

APRIL 18, 2011

No wonder more and more executives are championing experimentation over (or as a precursor to) time-honored analytic approaches like strategic planning and market research, as we showed in our previous post. Approaching half (46%) of companies with 11-20% growth prefer it, while well over half (56%) of companies with more than 20% growth do.

Analysis 15

Analysis Constraint Transportation Strategic Planning 15

Harvard Business Review

FEBRUARY 4, 2013

How many analyses were required to complete that market segmentation report? What type of competitor analysis are you doing in order to evaluate that market? A system that makes all these inputs visible to management will enable better decisions. However, this is only one input, and often not the best one.

Market Segmentation 10

Market Segmentation Operations Project Report 10

Harvard Business Review

SEPTEMBER 29, 2016

The best leaders understand that the current success of their business, and any future innovation, depends upon the “deep smarts” of their employees — the business-critical, experience-based knowledge that employees carry with them.

Organization 8

Organization Development Mentor Incentives 8

Harvard Business Review

JUNE 23, 2017

D&A should be the pulse of the organization, incorporated into all key decisions across sales, marketing, supply chain, customer experience, and other core functions. Increase market share? Innovate more effectively? What’s the best way to build effective D&A capabilities? Jumpstart process and cost efficiency?

Organization 8

Organization How To Supply Chain Technology 8

Harvard Business Review

SEPTEMBER 11, 2012

Potentially, the streams of data coming just from social media and smart phones can help to predict shifts in the market, uncover fraud, explain customer behavior, and improve decision making like never before. The explosion of data available to organizations today truly is extraordinary.

Webinar 8

Webinar Open-book Information Media 8