Harvard Business Review

JUNE 1, 2017

” The more creatively, comprehensively, and innovatively these selves can be digitized, the greater the opportunity to help workers develop and deploy the optimal traits and qualities they desire. Tracking which selves deliver the best performance and outcomes could become a new KPI. This should not be seen as creepy or invasive.

KPI 12

KPI Directory Human Capital Self-aware 12

Harvard Business Review

DECEMBER 28, 2016

Most CX programs are broken in similar ways: They are not designed with change or innovation in mind. Mistake #1: Forgoing change and innovation. If a score improves, that number is heralded and CX teams use it as evidence of innovation and improvement by the team. So where does it all go wrong?

Attrition 13

Attrition Metrics Net Present Value KPI 13

Harvard Business Review

JUNE 2, 2017

We personally know of three executives who were pivotal in launching $100 million-plus innovations. Adding share of growth as a KPI solves for three drawbacks to market share. Market share definitions are rarely updated, and the reality is many markets are blurring due to disruptive innovation.

Marketing 9

Marketing KPI Company Incentives 9

Harvard Business Review

FEBRUARY 28, 2017

As machine learning and AI algorithmic innovation transform analytics, I’m betting that next-generation algorithms will supercharge Pareto’s empirically provocative paradigm. For them, KPI stands for “key Pareto information,” not just “key performance indicator.” Everybody won.

KPI 8

KPI Analysis Innovation Engineering 8

Harvard Business Review

DECEMBER 6, 2013

A Center of Excellence model, where an internal unit leads and convenes efforts, can be effective for crafting a digital strategy, driving innovation, and developing guidelines. You can also identify a knowledge sharing goal as a Key Performance Indicator (KPI) of project success, alongside on time and on budget.

Guidelines 9

Guidelines Team KPI Business Objectives 9

Harvard Business Review

OCTOBER 12, 2015

Individual initiative and innovation in self-quantification increasingly matter more. ” In data-driven enterprises worldwide, KPI dashboards display how the company runs. The rise of self-quantification assures it’s only a matter of time before interviewers ask you to share your KPIs, as well.

Venture Capitalist 8

Venture Capitalist Self-aware KPI Metrics 8

Harvard Business Review

AUGUST 24, 2015

” No, Bezos shouldn’t embed a C@D—Crying@Desk—metric on his KPI dashboard. At Amazon’s cultural core, however, data and meaningful analytics are fuel and enzyme for innovation and inspiration. Monitor workplace “affect” as thoughtfully and rigorously as business “effect.”

Metrics 8

Metrics Management KPI Follow-up 8

Harvard Business Review

SEPTEMBER 8, 2016

That is, platform providers and innovation ecosystems are rethinking how they really make money from, and with, their customers and partners. Entire KPI dashboards have apparently been built around receptivity/abandonment behaviors. So these UX themes transcend digital advertising trends.

Advertising 8

Advertising KPI Mission Statement Incentives 8

Harvard Business Review

APRIL 8, 2015

Their innovation efforts tend to be focused wholly on the creation of new value; meanwhile, the question of how exactly they will be compensated for it usually goes unexamined. First: Market share is a dangerous key performance indicator (KPI). In general, companies don’t devote enough time to thinking about value capture.

Balanced Scorecard 8

Balanced Scorecard Company Price KPI 8

Harvard Business Review

JANUARY 27, 2017

The bad news: Petabytes of new data and algorithmic innovation assure that “autonomy creep” will relentlessly challenge human oversight from within. Ambiguity is the enemy; crisply defined service level agreements and explicit KPI accountability are essential. These distinct approaches enjoy demonstrable real-world success.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

APRIL 20, 2016

This is the medium that has already enabled the rapid dissemination of innovative economic development models, sustainable energy innovations and grassroots mobilization strategies, which were once front-and-centre on the social web, but are increasingly shoved to the margins. How can we reclaim the Internet from this dreck?

Marketing 8

Marketing Cost Content Media 8

Harvard Business Review

JANUARY 21, 2016

In the past few weeks, three corporate innovation clients have moved to — or had their roles expanded to include — their company’s training function. As one remarked, perhaps ruefully, “Now I’ve got to get the people who actually do the work to innovate.”

Innovation 8

Innovation Company Kaizen KPI 8