Harvard Business Review

AUGUST 23, 2012

Supposedly set to launch this July — and then September — New York City announced that its innovative bike sharing program would be delayed until at least next spring. But the importance and pace of innovation rollouts demand a different design sensibility. Until it works, we're not going to put it in. Jaws dropped.

Leadership 14

Leadership Innovation Lean Production Learning-by-Doing 14

Harvard Business Review

OCTOBER 17, 2013

I offer three recommendations to ensure that we keep these promises to those who depend on our leadership. They created and maintained a close connection to frontline staff — what Jim Womack , the expert in lean production and thinking, calls “going to gemba ” — Japanese for “the actual place.”. Leading Health Care Innovation.

Crisis 9

Crisis Health Care Quality Welch 9

Harvard Business Review

MAY 30, 2012

I fear that very dynamic is unfolding today with respect to a piece of language and a leadership aspiration that has become the Holy Grail for business thinkers like me. That piece of language, that aspiration, is innovation. But that doesn't mean the companies are actually doing any innovating. Ouch, that's gonna leave a mark!

Innovation 17

Innovation Airlines Six Sigma Lean Production 17