In the CEO Afterlife

FEBRUARY 5, 2011

When I was a young product manager back in the ’70s, the only people I could talk to about brands were my colleagues in the marketing department and the advertising agency. Now my accountant, my lawyer, my portfolio manager and even my neighbour talk to me about brands.

Magazine 100

Magazine Brand Article Marketing 100

Curious Cat

MARCH 10, 2015

Begin discussion with top management team and train them. Share feedback with the chief and his management team. Get buy-in from top department managers. This begins at the top with the chief and the chief’s management team. An elected, rank-and-file police officer, is added to the chief’s management team.

Case Study 40

Case Study System Decentralization Management 40

Strategy Driven

FEBRUARY 6, 2015

Quality is not something that managers assign others to achieve. Rather than assume all is wrong or right with an organization and take a defensive posture, management must view quality as essential to their economic survival or growth. It is not enough for management to endorse quality programs; they must actively participate.

Quality 50

Quality Metrics Strategic Planning TQM 50

Deming Institute

JANUARY 5, 2017

Thankfully, I also had some very good managers who still fell victim to conventional wisdom management ideas, such as a store manager creating special sales incentives and contests that seemed silly and unnecessary. I had experience a bullying boss who didn’t listen to their employees.

Deming 46

Deming TQM Kaizen Class 46

Harvard Business Review

MARCH 23, 2011

The result: Employees get confused and cynical (senior management's "flavor of the month"). Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software).

Six Sigma 15

Six Sigma TQM Kaizen Balanced Scorecard 15

Harvard Business Review

JANUARY 30, 2013

Then we got talking about the odometer on my Nissan Pathfinder: Is a car that can go 300,000 miles a case of over-engineering or TQM excellence? This will help you assist your company in finding innovative solutions. They crave creative, adaptive, innovative thinking. It was a debate worth at least 40 miles.

Case Study 9

Case Study TQM Supply Chain Brand 9

Deming Institute

NOVEMBER 21, 2016

Total Quality Management in Logistics: a case study from the trucking industry by Harry Lehman, Jr. (a As with any stated aim or goal what matters is how it manifests in real decisions but it is a good start to acknowledge how important that is to a successful management improvement effort. a thesis at the Naval Postgraduate School).

Case Study 28

Case Study Deming System Company 28