Harvard Business Review

OCTOBER 24, 2013

In the words of its executive vice-president and chief merchandising and marketing officer, “This is really the year of localization.”. It takes organizational, cultural, and operational changes. There are other operational considerations. Marketing Operations Retail' Empowering store managers is the most critical shift.

Retail 11

Retail Merchandising Market Penetration Brand 11

Harvard Business Review

NOVEMBER 15, 2017

Pioneers of new business models, such as Alibaba and Amazon, are launching innovations in rapid succession, such as voice ordering and real-time pricing, while simultaneously building scale and driving down costs. Danita Delimont/Getty Images. Few industries are being disrupted as drastically as the retail industry. Insight center.

Retail 14

Retail Chief Executive Officer Supply Chain Operations 14

Harvard Business Review

MAY 23, 2012

Some Amazonians try to reduce out-of-stock merchandise. Few are transforming their core businesses by radically simplifying their operations and seeking out new pockets of growth through better customer delivery and innovation in developed markets. Others race to build a bigger library of downloadable movies.

Merchandising 16

Merchandising Metrics Restructuring Library 16

Harvard Business Review

MARCH 27, 2013

He had an amazing legacy: Senior VP of Retail Operations at Apple pioneering the concept of the Apple Retail stores and the Genius Bar. Before that, he was the VP of merchandising for Target (or "Tar-jay"). And indeed he had a very innovative strategy for J.

Retail 14

Retail Price Merchandising CFO 14

Harvard Business Review

JANUARY 2, 2017

Over the past year, we hosted current or former leaders from each of these retailers at MIT’s Sloan School of Management, and all four talked about a corporate culture of setting high expectations and creating conditions that encourage employees to innovate. And every year, those partners come through; so the investment pays off.

Retail 15

Retail Incentives Merchandising COO 15

Harvard Business Review

JUNE 23, 2015

Here at Machine Shop , the wholly owned innovation company of the alternative rock band Linkin Park, we identified the need to think differently years ago. For more than a decade, Linkin Park and Machine Shop enjoyed success and continued to innovate. of course). Photo by Lorenzo Errico. Enter Harvard Business School.

Business Model 8

Business Model Merchandising Restructuring Fashion 8

Harvard Business Review

FEBRUARY 8, 2013

For example, Walmart doesn't succeed just because of a strong operations group. It has sophisticated functions that together manage user-generated content, the in-depth tracking of consumer buying behavior, and the innovation of new features based on the resulting insights. Permanent cross-functional teams tend to fare better.

Supply Chain 11

Supply Chain Real Estate Short-term Merchandising 11

Harvard Business Review

MARCH 12, 2014

After analyzing traffic flows in their stores, a big box retailer realized that less than 10% of customers visiting their shoe department engaged with the self-service wall display where merchandise was stacked. Operations. It used to be that those with operational experience were on the fast track to the C-suite, but no more.

Retail 12

Retail Customer Intimacy Apparel Wireless 12

Harvard Business Review

MAY 30, 2014

But the capabilities — from merchandising to managing store staff and operating the supply chain — are very different for a small-store format. When Innovation Is Strategy. How Boards Can Innovate. How Samsung Gets Innovations to Market. Or consider U.S. Or consider U.S. An HBR Insight Center. Strategy'

Company 10

Company Supply Chain Airlines Health Care 10

Harvard Business Review

NOVEMBER 27, 2018

Data science can enable wholly new and innovative capabilities that can completely differentiate a company. But those innovative capabilities aren’t so much designed or envisioned as they are discovered and revealed through curiosity-driven tinkering by the data scientists. Sounds great, right?

Learning-by-Doing 14

Learning-by-Doing Engineering Metrics Cost 14

Harvard Business Review

OCTOBER 17, 2018

Amazon, born 24 years ago, had captured about 45% of online retail commerce in the United States by 2017, but still stood for just about 5% of total US retail gross merchandise volume in that year. About half of those will do so in half the time, and may more than double their operating cash flows by 2030.

GDP 14

GDP Long-term McKinsey Technology 14

Harvard Business Review

MARCH 14, 2013

Nike : To bring inspiration and innovation to every athlete* in the world. *"If Dunkin Donuts :> Make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well-merchandised stores. If you have a body, you are an athlete.". Notice how you respond to each statement.

Mission Statement 13

Mission Statement Sports Merchandising Brand 13

Harvard Business Review

JUNE 12, 2017

Companies that offer good jobs today — with decent wages, predictable schedules, and opportunities for success and growth — do so by combining investment in people with operational choices that increase their employees’ productivity and contributions. We call this approach the Good Jobs Strategy.

Merchandising 8

Merchandising Retail Competitive Advantage Technology 8

Harvard Business Review

MAY 9, 2014

” Lezon, along with Alex and Ani’s head of merchandising and head of sales operations, used the data to inform product placement. “I don’t come in every morning and say, “How am I going to innovate today? “We also realized that 98% of the people turned right when they first entered the store.”

Retail 15

Retail Chief Technology Officer Technology Merchandising 15

Harvard Business Review

OCTOBER 24, 2017

These have forced AirBnB, Tesla, and Uber to make costly concessions to their operating practices or to exit certain markets altogether. The petition was seen as instrumental in getting the city council to adopt new regulations which permitted Uber to operate legally. How can new firms overcome the regulations that protect incumbents?

Licensing 14

Licensing Proposal Retail Long-term 14

Harvard Business Review

NOVEMBER 21, 2013

At the same time, trade secrets are viewed as the stepchild of intellectual property because they operate, by definition, in secrecy, and we know much less about their role in market competition than we know about patents, copyrights, and trademarks. Why do some companies choose to patent their innovation while others choose to hide it?

Intangible Assets 9

Intangible Assets Merchandising Pharmaceuticals Innovation 9

Harvard Business Review

AUGUST 21, 2014

When I argue that e-commerce isn’t likely to destroy innovative omnichannel retailers , I typically receive passionate responses. In general, however, e-commerce operations aren’t as cheap to run as most people think. in operating margins over the past three years. But what about the economics of e-commerce orders?

Retail 8

Retail Price Forrester Merchandising 8

Harvard Business Review

MARCH 1, 2017

This view differs substantially from the relentless focus on efficiency that has characterized management thinking for most of the last three decades, but it is absolutely essential if companies are going to spur innovation and reignite profitable growth. Let me explain.

Efficiency 8

Efficiency Productivity Products Company 8

Harvard Business Review

JUNE 24, 2014

And so, ironically, the bundlers of that era were operating probably illegally, in the way that they were forcing the bundle and then price-fixing the bundle. Or there are companies that are entirely focused on merchandise sales. There were, I believe, several price-fixing scandals and cases that have come out of that.

How To 21

How To Technology Industry Venture Capitalist 21

Harvard Business Review

JUNE 26, 2017

If your culture and your brand are driven by the same purpose and values and if you weave them together into a single guiding force for your company, you will win the competitive battle for customers and employees, future-proof your business from failures and downturns, and produce an organization that operates with integrity and authenticity.

Brand 8

Brand Company Operations Merchandising 8

Harvard Business Review

JANUARY 19, 2018

Those employees work at two of Britain’s most-admired retailers, John Lewis department stores and Waitrose supermarkets, each of which has carved out a powerful bond with customers, both of which have unveiled big innovations in terms of branding, merchandising, and e-commerce.

Definition 8

Definition Company Succession Airlines 8

Harvard Business Review

FEBRUARY 3, 2015

We were supposed to be coming up with ideas for improving the company’s customer experiences, but the head of operations could not think of a single new customer service idea to explore. And the merchandising vice president had difficulty understanding why “product” was one of the categories we were discussing.

Brand 8

Brand Reis Objective Merchandising 8

Harvard Business Review

JULY 21, 2017

To embrace this market shift, retailers will need to experiment with a range of technologies and strategies across marketing, supply chain, and merchandising. The complexity that comes with this new retail paradigm, in which every home is a storefront, requires an increased level of sophistication in backend operations.

Retail 8

Retail Supply Chain Brand Merchandising 8

Harvard Business Review

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. Conversely, superior user experience designs frequently inspire insight into innovative use-case opportunities.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

MARCH 23, 2015

Between ticket sales, sponsorships, merchandising, and media rights, Price Waterhouse Coopers estimates global sports revenues will grow to total roughly $145 billion. These aren’t mom and pop operations anymore. We now have entire conferences dedicated to the analytics of our business and our basketball operations.

Price 8

Price Team Sports Franchising 8

Harvard Business Review

JANUARY 27, 2017

The bad news: Petabytes of new data and algorithmic innovation assure that “autonomy creep” will relentlessly challenge human oversight from within. In reality, “handoffs” and transitions prove to be significant operational problems. These distinct approaches enjoy demonstrable real-world success.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

DECEMBER 18, 2017

With over 500 million dedicated fans, it also happens to be one of the most innovative franchises when it comes to fan engagement. Real Madrid: winning the hearts and minds of 500 million dedicated fans. Real Madrid is one of the most recognized soccer franchises in the world. ” Read More from Microsoft.

Sports 8

Sports Brand Content Industry 8

Harvard Business Review

APRIL 1, 2016

During his 20-plus year tenure with the global beverage brand, most recently serving as its chief technical and innovation officer, Wollaert made it a point to seek — and surround himself with — new ideas and people who challenged him to reflect and question first, then act later.

Diversity 8

Diversity Retail Discount Brand 8

Harvard Business Review

NOVEMBER 19, 2018

They’re more productive , more profitable , more innovative , and they pay better. Walmart went from a 3% share of the general merchandise retail market in 1982 to over 50% today. Architectural Innovation. Andrew Brookes/Getty Images. Throughout the global economy, big companies are getting bigger. IT Does Matter.

Software 8

Software Company Competitive Advantage Henderson 8

Harvard Business Review

MAY 3, 2018

In many cases, as with Skype, the size of the European operation shrank after the acquisition. Will Other Nations Develop Local Champions and Innovation Hubs? Many have tried but few have succeeded in developing substantial innovation hubs. But China has a long way to go to play this role.

Company 8

Company Venture Capitalist GDP Retail 8

Harvard Business Review

JULY 11, 2013

Any promising new initiative — a stand-alone business venture or an innovation in an established organization — hits roadblocks and unexpected obstacles. Recently I''ve advised entrepreneurs and innovators about a different, seemingly better, dilemma: pop-up opportunities that look like short cuts to success.

Innovation 10

Innovation Porter Merchandising Entrepreneur 10

Harvard Business Review

JANUARY 30, 2012

With its new format, A&P become the first retailer ever to sell $1 billion of merchandise in a single year in 1929. By 1939, A&P operated more supermarkets than all competitors combined, and was back at the top of its game. Starting in 1937, George and John Hartford remade their company a fourth time. Their gambit worked.

P&L 15

P&L Retail Real Estate Discount 15

Harvard Business Review

JANUARY 3, 2014

After forcing Nardelli out in 2007, founder Bernie Marcus got the company back on the competing-by-boosting-margins-through-innovation road. He says that companies have three org charts: the org chart on paper, the real org chart, and the org chart it would like to have in order to operate more efficiently.

Merchandising 8

Merchandising Budgeting PR Restructuring 8

In the CEO Afterlife

NOVEMBER 4, 2012

The creative industry operates largely by holding ‘creative’ people ransom to their own self-image, precarious sense of self-worth, and fragile – if occasionally out of control ego. But even artists have to eat, and the fuel of commerce and industry is innovation and novelty. Economically I probably helped shift some merchandise.

Advertising 265

Advertising Creativity Industry Bottom-up 265