Harvard Business Review

SEPTEMBER 4, 2015

Innovation is widely regarded as important to long-term business performance. So, to achieve higher performance, should company boards and investors choose CEOs with the expertise that would better qualify them to lead innovation? This work builds on earlier research into CEO qualifications.).

CEO 8

CEO Innovation Pharmaceuticals Merchandising 8

Harvard Business Review

DECEMBER 6, 2011

Saving sales by pointing to merchandise locations is just one of the ways that store employees facilitate the sales process and perform a very important role. Given today's technology available for data acquisition as well as new developments in analytics, it is possible to do much better than this.

Retail 16

Retail Merchandising Succession Taylorism 16

Harvard Business Review

MAY 23, 2012

Some Amazonians try to reduce out-of-stock merchandise. The question forced the team to deconstruct the business and reconstruct it based on technological developments and competitive moves. As George Anders points out in a recent article , the company obsesses about gaining insights from customer feedback and taking quick actions.

Merchandising 15

Merchandising Metrics Restructuring Library 15

Harvard Business Review

JANUARY 29, 2014

But how should sophisticated marketers and merchandisers use them? Of course, the difference between price discrimination and discrimination positively correlated with gender, ethnicity, geography, class, personality and/or technological fluency is vanishingly small. Customers Innovation Technology'

Merchandising 12

Merchandising Media Price Cost 12

Harvard Business Review

JUNE 23, 2015

Technology has forced music artists to completely rethink the way they approach their businesses. They’re extending their brand into areas like technology, gaming, fashion, and lifestyle content — essentially becoming entertainment platforms. We’ve all had to adapt. of course).

Business Model 8

Business Model Merchandising Restructuring Fashion 8

Harvard Business Review

JUNE 24, 2014

Yes, digital technology enables a lot of unbundling. Andreessen: I think a lot of it is based on the underlying technology change. The way I think about it is — at least in the world that I work in, sort of tech and Internet media — bundles emerge as a consequence of the current technology. But new bundles keep appearing.

How To 16

How To Technology Venture Capitalist Industry 16

Harvard Business Review

JUNE 12, 2017

The blizzard of conferences, initiatives, articles, and reports on how to prepare for the changes technology will bring to our economy is important. At Costco, another good jobs retailer, store managers are empowered to display merchandise and provide input into the merchandising system. Ability to Implement New Technologies.

Merchandising 8

Merchandising Retail Competitive Advantage Technology 8

Harvard Business Review

MAY 9, 2014

The redder the location, the more frequently it was trafficked: For chief technology officer Joe Lezon, the results were both helpful and surprising. ” Lezon, along with Alex and Ani’s head of merchandising and head of sales operations, used the data to inform product placement. . How do we best equip our associates?”

Retail 12

Retail Chief Technology Officer Technology Merchandising 12

Harvard Business Review

MARCH 8, 2011

He pared back the product portfolio to those that fit with P&G's well-established capabilities system: world-class branding, global sales and merchandising, and rapid technological innovation, all for particular types of life-enhancing consumer products.

Merchandising 15

Merchandising Budgeting Pharmaceuticals CEO 15

Harvard Business Review

OCTOBER 17, 2018

New research from the McKinsey Global Institute simulates the potential global macroeconomic impact of five powerful technologies (computer vision, natural language, virtual assistants, robotic process automation, and advanced machine learning). We know that technologies often take a long time to diffuse and to deliver benefits.

GDP 10

GDP McKinsey Long-term Technology 10

Harvard Business Review

SEPTEMBER 30, 2011

Realizing that perhaps their customers are giving away the worm without the hook, Groupon themselves also released a competing card-linked rewards platform technology. The average merchant is giving about an 18% discount on their merchandise, compared to a minimum of 75% off with Groupon. times more than the incentive.

Incentives 14

Incentives Loyalty Discount IPO 14

Harvard Business Review

OCTOBER 24, 2013

In the words of its executive vice-president and chief merchandising and marketing officer, “This is really the year of localization.”. The infiltration of technology into every part of our lives has made many people seek out personal, low-tech/high-touch experiences and relationships with the companies they patronize.

Retail 9

Retail Merchandising Market Penetration Brand 9

Harvard Business Review

AUGUST 28, 2014

A recent article in The Economist , citing the work of Ryan Raffaelli at Harvard Business School, points to what it calls a “paradox” in the aftermath of disruptive innovation. That vestiges of old technologies linger on, capable of being resurrected into viable businesses again, doesn’t seem strange to us. billion in merchandise.

Disruptive Innovation 8

Disruptive Innovation Supply Chain Technology Parcell 8

Harvard Business Review

OCTOBER 17, 2013

FedEx’s competencies in digital and transportational networks are its innovation platforms. Who doubts Microsoft’s technical core competencies in software, networking and gaming technologies? JC Penney and its failed CEO Ron Johnson had many admirable and effective core retailing and merchandising core competencies.

Core Competence 8

Core Competence Prahalad Supply Chain Hamel 8

Harvard Business Review

MARCH 12, 2014

By leveraging connected mobile devices such as smartphones, existing in-venue Wi-Fi networks, low cost Bluetooth-enabled beacons, and a handful of other technologies, location analytics vendors have made it possible to get location analytics solutions up and running fast at a minimal cost. Retail Technology'

Retail 9

Retail Customer Intimacy Apparel Wireless 9

Harvard Business Review

NOVEMBER 12, 2015

Many executives start presentations about products or initiatives with a vague theme statement, often expressed with as much pith as a puff of smoke: “We have a new focus on customer satisfaction,” or “Our current strategic goals are execution and innovation.” Of course not.

Merchandising 8

Merchandising Health Care Software Price 8

Harvard Business Review

NOVEMBER 27, 2018

Data science can enable wholly new and innovative capabilities that can completely differentiate a company. But those innovative capabilities aren’t so much designed or envisioned as they are discovered and revealed through curiosity-driven tinkering by the data scientists. Sounds great, right?

Learning-by-Doing 10

Learning-by-Doing Engineering Metrics Cost 10

Harvard Business Review

NOVEMBER 15, 2017

Pioneers of new business models, such as Alibaba and Amazon, are launching innovations in rapid succession, such as voice ordering and real-time pricing, while simultaneously building scale and driving down costs. Danita Delimont/Getty Images. Few industries are being disrupted as drastically as the retail industry.

Retail 11

Retail Chief Executive Officer Supply Chain Merchandising 11

Harvard Business Review

AUGUST 21, 2014

When I argue that e-commerce isn’t likely to destroy innovative omnichannel retailers , I typically receive passionate responses. A common argument is that rapidly evolving digital technologies will increase e-commerce’s advantages.

Retail 8

Retail Price Forrester Merchandising 8

Harvard Business Review

MAY 30, 2014

Digital technology overwhelmed Kodak’s once-formidable business in photography. But the capabilities — from merchandising to managing store staff and operating the supply chain — are very different for a small-store format. When Innovation Is Strategy. How Boards Can Innovate. How Samsung Gets Innovations to Market.

Company 8

Company Supply Chain Airlines Health Care 8

Harvard Business Review

JULY 21, 2017

As more companies struggle to find their niche with the modern consumer, they’re turning to new technologies to recreate this sensory experience. To embrace this market shift, retailers will need to experiment with a range of technologies and strategies across marketing, supply chain, and merchandising. Insight Center.

Retail 8

Retail Supply Chain Merchandising Brand 8

Harvard Business Review

FEBRUARY 8, 2013

It has sophisticated functions that together manage user-generated content, the in-depth tracking of consumer buying behavior, and the innovation of new features based on the resulting insights. Their leaders are officers with titles like Chief Risk Officer, Chief Innovation Officer, and Chief Growth Officer. Frito-Lay Inc.,

Supply Chain 8

Supply Chain Real Estate Short-term Merchandising 8

Harvard Business Review

MAY 22, 2013

Merchandise ordered online can now be drop-shipped for same-day pickup at local stores. In contrast, the online technology-driven entities sought the revenue stream and prestige the brick and mortar schools enjoyed. Innovation Mergers & Acquisitions Strategy' Take Walmart, for example.

Business Model 9

Business Model Merchandising Course Education 9

Harvard Business Review

MAY 3, 2018

Most of the digital giants in both countries are investing in artificial intelligence and other technologies that will facilitate their entry into yet other industries. Indeed, from 2011 to 2017, the GAFAM companies (Google/Alphabet, Amazon, Facebook, Apple, and Microsoft) acquired more than 65 leading-edge European technology companies.

Company 8

Company Venture Capitalist GDP Retail 8

Harvard Business Review

DECEMBER 9, 2015

In product tests conducted around events like limited-run merchandise (a limited-run chain designed by the rapper A$AP Rocky, for example) , 72% of our fans chose to engage with other like-minded fans when incented with a reward on our platform (in this case, our mobile Virgin Mega app).

Marketing 8

Marketing Brand Merchandising Advertising 8

Harvard Business Review

JANUARY 27, 2017

The bad news: Petabytes of new data and algorithmic innovation assure that “autonomy creep” will relentlessly challenge human oversight from within. At one American retailer, an autonomous ensemble of algorithms replaced the entire merchandising department. These distinct approaches enjoy demonstrable real-world success.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. Conversely, superior user experience designs frequently inspire insight into innovative use-case opportunities.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

In the CEO Afterlife

NOVEMBER 4, 2012

Time moved on, and during the nineties technology overran, and transformed the creative industry like it did most others. Our technology whizzes along at the velocity of a speeding electron, and our poor overtaxed neurons struggle to keep up. But even artists have to eat, and the fuel of commerce and industry is innovation and novelty.

Advertising 265

Advertising Creativity Industry Bottom-up 265

Harvard Business Review

JUNE 21, 2013

It should be an enticing entry to the world of you and your content assets — your other writings, your talks, videos, seminars, special events, emblems, merchandise, teachings, and affiliations — a world that you can continue to expand and update, so that the book, while unchanging, takes on new meanings over time.

Books 8

Books Merchandising Video Sharpe 8

Harvard Business Review

AUGUST 11, 2015

Mauro Porcini is PepsiCo’s Chief Design Officer—the first to hold the position—where he oversees design-led innovation across all the company’s brands under CEO Indra Nooyi. That’s where our work is really about innovation. I strongly believe that design and innovation are exactly the same thing.

Organization 8

Organization Brand Six Sigma Innovation 8

Harvard Business Review

JUNE 26, 2017

As the industry moved toward an emphasis on customer service and merchandising, the company fell behind, because its employees were focused more on increasing inventory turns and sales per square foot. For example, at a grocery store chain I worked with, employees were steeped in an operations culture that valued efficiency and productivity.

Brand 8

Brand Company Merchandising Operations 8

Harvard Business Review

MARCH 23, 2015

Between ticket sales, sponsorships, merchandising, and media rights, Price Waterhouse Coopers estimates global sports revenues will grow to total roughly $145 billion. And while the differences are aplenty between college basketball and professional hoops, this sports season got us thinking about the business of athletics.

Price 8

Price Team Sports Franchising 8

Harvard Business Review

DECEMBER 18, 2017

With over 500 million dedicated fans, it also happens to be one of the most innovative franchises when it comes to fan engagement. “Advances in technology have helped us reimagine fan engagement and create new business models that we never thought possible. Real Madrid: winning the hearts and minds of 500 million dedicated fans.

Sports 8

Sports Brand Content Industry 8

Harvard Business Review

AUGUST 20, 2015

The new world of media prizes both high quality content and high quality technology. Public media has generally prioritized technology only to the extent necessary to distribute its content, which has been its primary emphasis. HBO has a heritage of merchandising the kid-friendly components of its programming as HBO Family.

Media 8

Media Workshop Audience Business Model 8

Harvard Business Review

DECEMBER 4, 2018

Newcomers like Harry’s still represent only a fraction of the overall market , but they’ve captured the majority of the growth in that time—a defining feature of disruptive innovation. In effect, it becomes a sort of coherent conglomerate. So, are such steps too bold for a $235-billion (market cap) company from Cincinnati?

Brand 12

Brand Retail Incubator Merchandising 12

Harvard Business Review

MAY 25, 2012

Since the bulk of internationally-traded merchandise travels by sea, shipping should be the first port of call. To maintain consistency across plants (and avoid negative publicity), foreign companies often bring in new technologies and implement higher environmental standards than local firms.

Globalization 14

Globalization Transportation Cooper Travel 14

Harvard Business Review

NOVEMBER 19, 2018

They’re more productive , more profitable , more innovative , and they pay better. And academic research has found that rising industry concentration correlates with the patent-intensity of an industry, suggesting “that the industries becoming more concentrated are those with faster technological progress.”

Software 8

Software Company Competitive Advantage Henderson 8