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I IN 1982, Tom Peters and Bob Waterman released In Search of Excellence: Lessons from America’s Best-Run Companies. Yet, Peters and Waterman pointed out that there were bright spots in the economy. Ongoing innovation with new products, services, and processes through autonomy and entrepreneurship. Feel familiar? Perhaps not.
Tom Peters and Robert Waterman called it “management by wandering around” or “MBWA” in their classic book In Search of Excellence. One way to demonstrate that link is to integrate employee engagement survey data with operational and financial metrics. The intuition-oriented MBWA approach is no longer enough.
Waterman’s In Search of Excellence , that praised the unique management structure and corporate culture of computer then-giant Digital Equipment Corporation (DEC). As such, it is constantly changing as people contest and innovate upon the rules and ideas that constrain their actions and ideas. Peters and Robert H.
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