In the CEO Afterlife

FEBRUARY 5, 2011

These executives and their CEOs have been so preoccupied with the management mania of the day (years back it was TQM, then right-sizing and now Internet solutions) that their eye has been off the heartbeat of the consumer goods business. The role has been relegated to middle managers who are brand custodians, not leaders in innovation.

Magazine 100

Magazine Brand Article Marketing 100

Strategy Driven

FEBRUARY 6, 2015

Total Quality Management (TQM) is recognized as a prerequisite for survival. Faster innovation. TQM has increased profitability in some corporations up to six times. Anyone who is unwilling to spend for quality is hastening company decline. Business Strategy Steers the Quality Process. Research shows they can be cut in half.

Quality 50

Quality Metrics Strategic Planning TQM 50

Deming Institute

JANUARY 5, 2017

We argued with him, citing our understanding of Deming and the modern quality approach, including the Taguchi loss function, as we had studied in our TQM class. Mark is also the Vice President of Improvement & Innovation Services for the software company KaiNexus. You might argue I went to the wrong business school.

Deming 46

Deming TQM Kaizen Class 46

Curious Cat

MARCH 10, 2015

Innovation and experimentation become organizational values. This style of leadership was based on a mixture of Total Quality Management (TQM) and a values and character based leadership approach to encourage an organization’s continuous improvement; improvement being high quality services defined by the satisfaction of citizen-customers.

Case Study 40

Case Study System Decentralization Management 40

Harvard Business Review

MARCH 23, 2011

Also, to signal what TQM guru Deming called "constancy of purpose," choose a name that will always resonate, e.g., something tied to customers and service. For example, more than 20 years after electronics test equipment maker Teradyne launched its improvement program, managers still refer to it as TQM.

Six Sigma 15

Six Sigma TQM Kaizen Balanced Scorecard 15

Harvard Business Review

JANUARY 30, 2013

Then we got talking about the odometer on my Nissan Pathfinder: Is a car that can go 300,000 miles a case of over-engineering or TQM excellence? This will help you assist your company in finding innovative solutions. They crave creative, adaptive, innovative thinking. It was a debate worth at least 40 miles.

Case Study 9

Case Study TQM Supply Chain Brand 9

Deming Institute

NOVEMBER 21, 2016

Mason’s inability (or unwillingness) to decentralize and drive decision-making authority down to lower levels of the organization was probably a key factor in stagnation of the TQM effort at the operating level of the company. ” Today it is not common to try and train everyone right away.

Case Study 28

Case Study Deming System Company 28