Terry Starbucker

MAY 1, 2011

I was in the cable television business (for 23 years), and part of my leadership role was to oversee field operations, which included the service and installation technicians. In this case, we went from “ Hit budget and greatly improve operating metrics ” (the goal) to “ serve our customers and support each other ” (the Cause).

IRR 295

IRR Leadership Metrics Goal 295

Harvard Business Review

FEBRUARY 7, 2012

But amidst a seemingly scripted set of responses on Walmart's supply chain and operational greening efforts, the discussion took an interesting turn. It also recognizes that, in the meantime, operational managers will gain valuable experience and knowledge about how to optimize the new power systems.

ROI 15

ROI IRR Power Payback Period 15

Harvard Business Review

MAY 24, 2017

Today’s executives spend a lot of time managing the balance sheet, despite the fact that it doesn’t represent their company’s scarcest resource. Financial capital is abundant but carefully managed; human capital is scarce but not carefully managed. How can we manage human capital better? Measure it.

Human Capital 16

Human Capital Management Company ROCE 16

Harvard Business Review

AUGUST 4, 2014

“Importantly, this will be a much simpler, much less complex company of leading brands that’s easier to manage and operate.” ” Choosing to lead and manage in accord with that empirical insight has enormous organizational and operation repercussions.

Brand 9

Brand DCF IRR NPV 9