Terry Starbucker

MAY 1, 2011

I was in the cable television business (for 23 years), and part of my leadership role was to oversee field operations, which included the service and installation technicians. In this case, we went from “ Hit budget and greatly improve operating metrics ” (the goal) to “ serve our customers and support each other ” (the Cause).

IRR 295

IRR Leadership Goal Metrics 295

Harvard Business Review

FEBRUARY 7, 2012

But amidst a seemingly scripted set of responses on Walmart's supply chain and operational greening efforts, the discussion took an interesting turn. It also recognizes that, in the meantime, operational managers will gain valuable experience and knowledge about how to optimize the new power systems.

ROI 15

ROI IRR Power Payback Period 15

Harvard Business Review

MAY 24, 2017

A veritable alphabet soup (ROA, RONA, ROIC, ROCE, IRR, MVA, APV, and the like) exists to measure our financial capital. How can we manage human capital better? Measure it. As the adage goes, you can’t manage what you can’t measure. You can actively measure the amount of difference-making talent that you have in your organization.

Human Capital 15

Human Capital Management Company ROCE 15

Harvard Business Review

AUGUST 4, 2014

“Importantly, this will be a much simpler, much less complex company of leading brands that’s easier to manage and operate.” ” Choosing to lead and manage in accord with that empirical insight has enormous organizational and operation repercussions. ” Does the leaner, meaner, and refocused Lafley 2.0

Brand 9

Brand DCF IRR NPV 9