The Horizons Tracker

MAY 23, 2019

Edwards Deming and encapsulated by Japanese car giant Toyota, whose quality circles, kaizen and takt time quickly spread throughout the manufacturing sector. The first-generation of the learning organization reached its nadir with the continuous improvement movement launched by W.

Competitive Advantage 57

Competitive Advantage Kaizen Learning-by-Doing Technology 57

Deming Institute

JUNE 30, 2020

Learning to do things “right” is important and all sorts of training exist for doing so, including Lean Six Sigma, Kaizen, Plan-Do-Study-Act, Statistical Process Control, and ISO certifications to name just a few. Leadership and Management. Note particularly the significant and profound difference between quadrants three and four.

Covey 69

Covey Deming Learning-by-Doing Six Sigma 69

Deming Institute

JANUARY 16, 2017

Sadly, it didn’t take very long to realize that the plant had a very traditional management style, very traditionally combative labor/management relations, and a typical blame-and-shame, command-and-control environment that made people miserable and didn’t deliver quality to the customer or any of the right business results.

Kaizen 28

Kaizen Deming Lean Manufacturing Handbook 28

Deming Institute

JANUARY 5, 2017

Thankfully, I also had some very good managers who still fell victim to conventional wisdom management ideas, such as a store manager creating special sales incentives and contests that seemed silly and unnecessary. I had experience a bullying boss who didn’t listen to their employees.

Deming 46

Deming TQM Kaizen Class 46

Harvard Business Review

MAY 8, 2012

Six Sigma , Kaizen , Lean , and other variations on continuous improvement can be hazardous to your organization's health. As Fujio Ando, senior managing director at Chibagin Asset Management suggests, "Japan's consumer electronics industry is facing defeat. Admittedly, continuous improvement once powered Japan's economy.

Six Sigma 21

Six Sigma Govindarajan Kaizen Telecommunications 21

Harvard Business Review

MARCH 23, 2011

The result: Employees get confused and cynical (senior management's "flavor of the month"). To show how different it is, we have special words to describe them such as " Master Black Belt ," " DMAIC ," " Kaizen ," " A3 ," and " SIPOC.". For example, you could use "continuous improvement" instead of "kaizen."

Six Sigma 15

Six Sigma TQM Kaizen Balanced Scorecard 15

Harvard Business Review

MAY 23, 2011

The challenge is that, at both a philosophical and a practical level, the Hierarchy (with its management processes) opposes change. It strives to eliminate anomaly, standardize processes, solve short-term problems, and achieve stopwatch efficiency within its current mode of operating.

Organization 17

Organization Kaizen Budgeting Short-term 17

Harvard Business Review

JANUARY 3, 2011

The cause was not malfeasant individuals; it was inadequately designed and operated systems of care delivery. The only reasonable explanation for this disparity between effort and outcome is that health care leaders are not investing in the right operational changes to achieve excellence in safety, affordability, and capacity.

Health Care 15

Health Care Kaizen McKinsey Operations 15

Harvard Business Review

SEPTEMBER 4, 2017

In research for our book, Time, Talent and Energy, my co-author Michael Mankins and I found that such investments do indeed pay off: The top-quartile companies in our study unlocked 40% more productive power in their workforce through better practices in time, talent and energy management. For knowledge workers, time is incredibly scarce.

Human Capital 15

Human Capital Kaizen Agility Energy 15

Harvard Business Review

MARCH 7, 2011

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). In some of these companies, senior managers were dubious about the claims.

Six Sigma 15

Six Sigma BPM Process Hammer 15

Harvard Business Review

OCTOBER 4, 2013

It has a more rigorous organization structure that divides responsibilities between the innovation team and development team, and strengthens management around the opportunity pipeline. The Kaizen events create not only fresh ideas but also a spirit of learning and cooperation through the company. Executing on Innovation.

Technology 9

Technology Innovation Kaizen Chief Executive Officer 9

Harvard Business Review

JUNE 21, 2016

He’s just trying to manage the chaos and avoid catastrophe. In 2000, with more than $100 million in negative cash flow, the company agreed to be acquired by Star Cruises, a leading cruise operator in Asia. When they confront overload, managers often react in ways that put distance between themselves and the front line.

Company 13

Company IPO Price Loyalty 13

Harvard Business Review

JUNE 13, 2013

The PwC consultants relentlessly stressed that "customers" were about managing transactions but "clients" were about investing in relationships. That was a distinction with an operational and organizational difference. After the acquisition, says Maerki, IBM began emphasizing "clients" over "customers."

Ulrich 12

Ulrich Kaizen Competitive Advantage Globalization 12

Harvard Business Review

AUGUST 29, 2017

What’s more, the subsidiaries operated more or less autonomously, each with separate organizational cultures and norms. The Japanese employees, while already fluent with Japanese concepts such as kaizen (improvement) and omotenashi (hospitality), struggled to become proficient in English. It consists of five key actions.

Succession 15

Succession Globalization Tacit Knowledge GDP 15

Harvard Business Review

JANUARY 21, 2016

” Process and methodology debates have turned into the operational challenge of how best to boost people’s capabilities. At one popular QSR chain, managers now ask even entry-level applicants if they’d be willing to help test and improve new foods and service offerings. ” Expensive? Influential?

Innovation 8

Innovation Company Kaizen KPI 8

Harvard Business Review

MAY 5, 2016

Aggravated and depressed by the decline of their core memory business in the 1980s, Intel’s top management struggled for strategic clarity. Top managers in disrupted industries increasingly find this question less rhetorical than newly fundamental. Which user experiences consistently generate the best returns?

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

MAY 28, 2015

Crassly put, leaders and managers get knowledge and education while training and skills go to those who do the work. So I reached out to Brandon Webb, an innovative SEAL trainer/educator, and CEO of Force12 Media for real-world perspective on what industry could learn from a special operations sensibility. That scares me.

Training 8

Training Education Incentives Leadership 8