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Silver Bullets Won't Fix Your Sales Force

Harvard Business Review

Excellent sales forces continuously improve capability around every sales force effectiveness driver through "kaizen." Breakage in any single spoke creates weakness in the wheel, leading to suboptimal results. Excellent sales forces also ensure compatibility across these types of programs.

Kaizen 8
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How to Give a Robot a Job Review

Harvard Business Review

The robo-adviser’s investment recommendations aren’t moving the sentiment analysis needle in the fast-growing “newly retired” market segment. How should smart machines be programmed — or trained — to offer up new insights or kaizen? Are there new networks — Internets of Things?

Review 8