Harvard Business Review

JULY 17, 2012

Steve Jobs didn't merely "reinvent" personal computing and mobile telephony; he reinvented how people physically touched, stroked, bumped and talked with their technologies. Call it "customer kaizen.". Successful companies have a "vision of the customer future" that matters every bit as much as their vision of their products.

Human Capital 16

Human Capital Supply Chain Kaizen Proposal 16

Harvard Business Review

MARCH 23, 2011

To show how different it is, we have special words to describe them such as " Master Black Belt ," " DMAIC ," " Kaizen ," " A3 ," and " SIPOC.". Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.)

Six Sigma 15

Six Sigma TQM Kaizen Balanced Scorecard 15

Harvard Business Review

JULY 17, 2012

Steve Jobs didn't merely "reinvent" personal computing and mobile telephony; he reinvented how people physically touched, stroked, bumped and talked with their technologies. Call it "customer kaizen.". Successful companies have a "vision of the customer future" that matters every bit as much as their vision of their products.

Human Capital 15

Human Capital Supply Chain Kaizen Proposal 15

Harvard Business Review

SEPTEMBER 4, 2017

In The Good Jobs Strategy , Zeynep Ton, a professor at the MIT Sloan School of Management, demonstrates how the best retail companies align their customer value proposition with their operations strategy and their approach to human capital. Both Kaizen events and Agile sprints are investments in innovation and human capital productivity.

Human Capital 15

Human Capital Kaizen Agility Energy 15

Harvard Business Review

MARCH 7, 2011

Most missionaries of the BPM religion come from a heritage in information technology. The manufacturer has since introduced quality techniques (" kaizen " events), as well as Lean strategy deployment methods and tools. Chemical company Air Products has adopted nearly every approach for sustaining improvement from all four religions.

Six Sigma 15

Six Sigma BPM Process Hammer 15

Harvard Business Review

MAY 5, 2016

But more strategic responses identify the essential ensembles of people, processes, and technologies that provide the most valuable — and valued — user experience (UX) for customers and clients. Which user experiences consistently generate the best returns?

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

MAY 28, 2015

So I reached out to Brandon Webb, an innovative SEAL trainer/educator, and CEO of Force12 Media for real-world perspective on what industry could learn from a special operations sensibility. A kaizen—continuous improvement—ethos is one thing. That scares me. The post-9/11 environment demanded it. They are self-motivators.

Training 8

Training Education Incentives Leadership 8