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Kilmann explains that his interest in conflict stems from his personal experiences growing up in a family affected by conflict and his academic studies on conflict management. Conflict is inevitable and not inherently bad, but it needs to be managed effectively. They emphasize the increasing importance of conflict resolution skills. (06:15)
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I was at the end of the first year of my PhD program at the Katz Graduate School of Business. My insight on the topic is based on the corporate storytelling work I do on transformational leaderships as well as storytelling for influence and engagement. Vision: It’s All About the (Im)possible Story. Dr. Tanvi Gautam.
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