Six Disciplines

DECEMBER 19, 2011

Customer and Market Focus. Measurement, Analysis and Knowledge Management. Process Management. The seven criteria include: Leadership. Strategic Planning. Workforce Focus. Business Results.

Six Sigma 92

Six Sigma Strategic Planning Executive Coaching Knowledge Management 92

The Horizons Tracker

SEPTEMBER 7, 2020

Think like a marketer to drive learning and development – Osborne argues that a long period of poor training initiatives has tarnished the brand of learning and development within the workforce. It’s only in such cultures that the kind of candid feedback that is such a crucial part of learning can be achieved.

Osborne 117

Osborne Development Tacit Knowledge Kaizen 117

Strategy Driven

JANUARY 12, 2024

The innovations are endless, from peer-to-peer payments to automated portfolio managers and trading platforms. Financial technology companies can also help improve efficiency by introducing new tools and products to the market. FinTech companies are putting a new twist on financial concepts.

Finance 99

Finance Technology BPM Company 99

Lead Change Blog

MARCH 24, 2016

Peddler markets book, particularly if they become expert at social media. It’s called Amway for leadership development or the selling of knowledge. At its most benign, it’s multi-level marketing; at its worst, it’s a Ponzi scheme. Are people entitled to make money from the knowledge they have? Sure it does.

Leadership 150

Leadership Brand ROI Leadership Development 150

Strategy Driven

JUNE 16, 2023

Businesses primed to leverage these technologies to streamline everything from supply chains to sales and marketing will be riding the wave’s crest. Content and Knowledge Management A well-organized system of business content is akin to a library, where every piece of knowledge is cataloged, stored, and easily retrieved when needed.

Supply Chain 96

Supply Chain Loyalty Content Efficiency 96

Strategy Driven

OCTOBER 25, 2013

Crisis management is so much more than handling of the media. We therefore mounted a full-scope crisis management initiative that focused heavily on after-the-crisis help for the victims and their families. There are three aspects to Crisis Management and Preparedness. Body of Knowledge. Thinking Through the Strategies.

Crisis Management 72

Crisis Management Crisis Risk Management Budgeting 72

Ask Atma

MAY 20, 2012

So the designer teaches everyone about UX/AI, the coders teach about their development methodology, the project managers teach about agile protocols, and the sales people describe what it is like in the field. Emotional control – successful anger and/or frustration management. Curiosity – inclination to learn.

Team 52

Team How To Knowledge Management Self-aware 52

Strategy Driven

AUGUST 27, 2015

It may seem an obscure data management distinction, but this shift toward collecting unstructured data – which is a large part of what Big Data is all about – is sending shock waves across traditional organizations. In short, there is a lot more to doing business in the Big Data world than simply collecting and analyzing more data.

CIO 50

CIO Technology CRM Competitive Advantage 50

Harvard Business Review

NOVEMBER 16, 2011

In most organizations, social media established a marketing beachhead. Indeed: the marketing organization has put social media technologies to work with very visible effect. But we need to break out social media and talk about more than marketing and technology. Break out social media from its marketing beachhead.

Media 16

Media Marketing Technology Short-term 16

The Horizons Tracker

JANUARY 29, 2020

The research showed that companies were increasingly proficient at extracting this cultural knowledge, through both formal and informal means. Interns were a key aspect of this informal process of understanding market trends, simply by their presence in the office.

Trends 84

Trends Mentor Focus Group Analysis 84

Innovation Excellence

AUGUST 8, 2024

GUEST POST from Shep Hyken Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and Customer Experience (CX) Study. We asked about the importance of a personalized experience. We found that 81% of customers prefer companies that offer a personalized experience, and 70% say a […]

Survey 123

Survey Company Knowledge Management Marketing 123

Harvard Business Review

MARCH 28, 2011

Was it poor management, poor food, poor location, poor positioning, or some combination of all these things? Airnb aimed to complete this missing market for matching those homes with travelers. This is all far short of a market and it's not clear markets will ever exist for knowledge of failure.

Marketing 15

Marketing Venture Capitalist Incubator Travel 15

Harvard Business Review

APRIL 19, 2011

Sebell (mark@creativerealities.com), who are managing partners at Creative Realities, Inc. a Boston-based innovation management collaborative. In interviews with a dozen senior managers from a large company, two particular failures came up over and over again. Create a knowledge management system.

NPV 18

NPV ROI CFO Consensus 18

Harvard Business Review

JULY 4, 2016

This is particularly true in organizations where employees are both, what Paul Graham calls, “makers” and “managers.” ” Makers, also known as individual contributors, are the software developers, engineers, architects, writers, and researchers who produce knowledge. Please do not disturb.”

Management 14

Management Fashion Knowledge Management Operations 14

Harvard Business Review

OCTOBER 9, 2014

In the past, trade secret law only protected well-defined knowledge such as the formula for Coca Cola or the code of software programs; now, in many states, the law also extends to cover less well defined knowledge, such as employee know-how, customer relations, basic skills, and knowledge that is not used commercially.

Incentives 19

Incentives Policies Human Capital Learning-by-Doing 19

Harvard Business Review

JANUARY 10, 2012

But in a world in which bringing managers in every year for a week of offsite training is so 1960s, how do you make the leadership development process relevant to the global economy? In growth markets like Kenya and Malaysia, people needed to develop marketing and innovation skills. people already had that experience.

Globalization 17

Globalization Human Resources Diversity Long-term 17

Harvard Business Review

NOVEMBER 6, 2013

And of course, any marketing researcher knows the impact of the order of presentation and the curious effects that arise when test products are either labeled (“A” tends to win over “B”) or branded versus blind-tested. Decision making Knowledge management' When Making a Big Decision, Think: “Eddie Would Go.”

Management 10

Management Knowledge Management ROI Objective 10

Harvard Business Review

AUGUST 21, 2013

ERP systems, RFID , knowledge management, business intelligence) have washed over organizations. This trend toward ever more critical reliance on IT is not only transforming the idea and practice of corporate IT, but has disruptive operational implications for every manager.

Competitive Advantage 9

Competitive Advantage Management Information Technology Airlines 9

Harvard Business Review

JULY 21, 2011

With the first approach, companies seek significant mismatches between their existing organizational capabilities and the markets they serve. They ask: Where are opportunities to introduce something totally unexpected in a market we already serve, with an offering we can deliver tomorrow with little additional investment?

Supply Chain 15

Supply Chain Sample Hedge Engineering 15

Harvard Business Review

MAY 30, 2011

They are using obsolete tools to measure a dynamic knowledge world. Just as Peter Drucker saw more than half a century ago when he popularized the term "knowledge worker," knowledge drives our world. The Internet has turned nations into conduits of knowledge, having the power to become richer by trading knowledge.

Tools 15

Tools Drucker Software Agility 15

Harvard Business Review

MARCH 26, 2012

Amidst all the (justified) hoopla over "big data" right now, I'm a little afraid that managers will overlook some important "small data" messages. The first of these was underscored for me as, for the first time in my management research and writing, I found myself focusing on a small business case.

Organization 18

Organization Real Estate Analysis Technology 18

Harvard Business Review

SEPTEMBER 2, 2014

Used digital marketing models to determine what ad to place on what publisher’s site? Predictive analytics are gaining in popularity, but what do you—a manager, not an analyst—really need to know in order to interpret results and make better decisions? Who’s Afraid of Data-Driven Management? Beware Big Data’s Easy Answers.

Sample 15

Sample Analysis Information Technology Knowledge Management 15

Harvard Business Review

MAY 6, 2014

Take one of the teams that recently responded to the GE/NFL Head Health Open Innovation Challenge , which NineSigma managed. Collaboration Innovation Knowledge management'

Emotional Intelligence 13

Emotional Intelligence Proposal Innovation Knowledge Management 13

Harvard Business Review

NOVEMBER 5, 2012

For example, in the fields of hepatitis and cirrhosis — medical fields related to diseases of the liver — researchers have found that half of the knowledge was overturned in about 45 years. And some will change often, such as the number the stock market closed at yesterday. This is a problem. This is a problem.

Hedge 21

Hedge Advertising Information Finance 21

Harvard Business Review

OCTOBER 11, 2012

When we consulted knowledge management expert Tom Davenport , he summed up our view of the lengths to which businesses should be allowed to go simply and cogently this way: "As long as the use is voluntary, companies should be able to offer a variety of privacy/price tradeoffs to learn what the market will bear.".

Insurance 19

Insurance Discount Airlines Price 19

Harvard Business Review

JANUARY 16, 2013

A lot of companies congratulate themselves on having a "social media presence" — by which they mean a Twitter following and Facebook likes and a marketing plan that uses social networks. But some 70% of the extra profit to be made through social technologies has nothing to do with marketing. But that's a good thing.

Media 12

Media McKinsey Supply Chain Telecommunications 12

Harvard Business Review

NOVEMBER 4, 2013

Since data often lives in systems managed by various functions, bring the necessary operations, IT, in-store sales, and marketing people together to identify the touchpoints. In one example, a leading European energy company generated a lot of data, but most of it was siloed within the web team, call center, and marketing functions.

Call Center 9

Call Center Banking Analysis Knowledge Management 9

Harvard Business Review

MARCH 16, 2016

The unfortunate reality is that even companies providing well-crafted relocation packages (including the all-important cultural training) may not have the talent management mechanisms in place to truly leverage the valuable skills expatriate employees gain during their assignments. Make a plan for reintegration.

Tips 8

Tips Management Succession Mentor 8

Harvard Business Review

AUGUST 10, 2012

We've seen the challenges of serving as lead integrator, project manager and IT operations manager for the Olympics grow over the last decade (our relationship with the IOC has been in place since 2002), and Atos has grown with them. Two fundamentals, however, haven't changed.

Committee 16

Committee Project Audience Information Technology 16

Harvard Business Review

JANUARY 23, 2014

Lean innovation stands in stark contrast to conventional approaches to product development in which teams expend enormous effort trying to create a perfected, many-featured product over an extended period without sufficient in-market customer feedback. And when the learnings are captured in a knowledge management system, revenue jumps again.

Innovation 11

Innovation Six Sigma Productivity Products 11

Harvard Business Review

AUGUST 9, 2012

The history of Customer Relationship Management (CRM) systems holds valuable lessons. The first wave of CRM systems got a boost with success stories in an HBR Article (" Automation to Boost Sales and Marketing ") in 1989 by Moriarty and Swartz. It depends on how you go about it. Doing it is not enough. You have to do it right.

CRM 15

CRM Technology Micromanagement Maturity 15

Harvard Business Review

NOVEMBER 30, 2010

Now consider the joint judgment involved in a process of co-creation , whereby companies collaborate with customers or other partners to bring new offerings to market. If we hope for better management of large-scale endeavors, our models will have to look beyond what it takes to inform individual, or even organizational, moves.

Guidelines 15

Guidelines Education Telecommunications Emotional Intelligence 15

Harvard Business Review

JANUARY 31, 2013

First, the education market overall clearly fits Clayton Christensen's disruption theory : the seemingly inferior (but less costly) online education experience is coming from below and gradually encroaching on the for-now-superior-but-fat-and-happy classroom world. Education is basically that — knowledge sharing.

Education 10

Education Tacit Knowledge Execution Christensen 10

Harvard Business Review

SEPTEMBER 12, 2013

“Everyone [was] in place to jump on a real-time marketing opportunity,” Mann said. Dell is also using social media monitoring tools to Observe, but going further by creating OODA loops that extend beyond marketing into the entire organization. Decision making Knowledge management Managing uncertainty'

Media 9

Media Knowledge Management Uncertainty CEO 9

Harvard Business Review

APRIL 18, 2011

No wonder more and more executives are championing experimentation over (or as a precursor to) time-honored analytic approaches like strategic planning and market research, as we showed in our previous post. His next book is Intrapreneurship: Managing Ideas within Your Organization (University of Toronto Press, 2011).

Analysis 15

Analysis Constraint Transportation Strategic Planning 15

Harvard Business Review

SEPTEMBER 12, 2013

Everyone [was] in place to jump on a real-time marketing opportunity," Mann said. Dell is also using social media monitoring tools to Observe, but going further by creating OODA loops that extend beyond marketing into the entire organization. Decision making Knowledge management Managing uncertainty'

Media 8

Media Knowledge Management Uncertainty CEO 8

Harvard Business Review

OCTOBER 11, 2013

More work is needed to achieve the drastic change in market forces that is necessary to create a sustainable health care system. We believe that fragmentation and variability in care may best be addressed by creating tools to share knowledge than can be used by providers as they care for patients in their own communities.

Health Care 9

Health Care Mayo Insurance Quality 9