Harvard Business Review

JULY 4, 2016

This is particularly true in organizations where employees are both, what Paul Graham calls, “makers” and “managers.” ” Makers, also known as individual contributors, are the software developers, engineers, architects, writers, and researchers who produce knowledge.

Management 14

Management Fashion Knowledge Management Operations 14

Harvard Business Review

AUGUST 10, 2012

It has been our responsibility to lead the consortium of IT partners involved in designing, building, and operating the massive, mission critical IT infrastructure and solutions that support the Games. We have also learned how to transfer knowledge from Games to Games. A few facts might hint at the scale of this challenge.

Committee 16

Committee Project Audience Information Technology 16

Harvard Business Review

NOVEMBER 4, 2013

Those insights led to several policy changes, including creating a “learning lab” that effectively operated as a mini-company to trial and refine new approaches. Since data often lives in systems managed by various functions, bring the necessary operations, IT, in-store sales, and marketing people together to identify the touchpoints.

Call Center 9

Call Center Banking Analysis Knowledge Management 9

Harvard Business Review

AUGUST 21, 2013

In order to see the future more clearly, it''s almost always helpful to look back — and this certainly goes for IT and its ever-increasing impact on operations, and ultimately on competitive advantage. ERP systems, RFID , knowledge management, business intelligence) have washed over organizations.

Competitive Advantage 9

Competitive Advantage Management Information Technology Airlines 9

Harvard Business Review

APRIL 18, 2011

In the Babson Executive Education analysis of 635 global companies, just under a third of companies with 1-10% growth preferred experimentation over other methodologies, such as statistical analysis, to identify revenue and operational improvement opportunities.

Analysis 15

Analysis Constraint Transportation Strategic Planning 15

Harvard Business Review

SEPTEMBER 12, 2013

Special operations teams, for example, are known for their detailed planning, intensive training, and utilization of advanced technology. “Everyone [was] in place to jump on a real-time marketing opportunity,” Mann said. Decision making Knowledge management Managing uncertainty'

Media 9

Media Knowledge Management Uncertainty CEO 9

Harvard Business Review

SEPTEMBER 12, 2013

Special operations teams, for example, are known for their detailed planning, intensive training, and utilization of advanced technology. Everyone [was] in place to jump on a real-time marketing opportunity," Mann said. Decision making Knowledge management Managing uncertainty'

Media 8

Media Knowledge Management Uncertainty CEO 8

Harvard Business Review

AUGUST 9, 2012

The history of Customer Relationship Management (CRM) systems holds valuable lessons. The first wave of CRM systems got a boost with success stories in an HBR Article (" Automation to Boost Sales and Marketing ") in 1989 by Moriarty and Swartz. Billions of dollars and millions of hours were spent to build and operate these systems.

CRM 15

CRM Technology Micromanagement Maturity 15

Harvard Business Review

FEBRUARY 4, 2013

Enthralled by my surroundings, I would run around the factory floor and talk to the operators at each machine. Items that needed to be worked on were piled onto a cart just to the right of the operator; completed items were piled up just to the left. How many analyses were required to complete that market segmentation report?

Market Segmentation 10

Market Segmentation Operations Project Report 10

Harvard Business Review

NOVEMBER 30, 2010

Now consider the joint judgment involved in a process of co-creation , whereby companies collaborate with customers or other partners to bring new offerings to market. Now consider the joint judgment involved in a process of co-creation , whereby companies collaborate with customers or other partners to bring new offerings to market.

Guidelines 15

Guidelines Education Telecommunications Emotional Intelligence 15

Harvard Business Review

JUNE 23, 2017

D&A should be the pulse of the organization, incorporated into all key decisions across sales, marketing, supply chain, customer experience, and other core functions. Increase market share? Once they addressed those needs, the company was able to use the great platform to achieve significant savings in operating costs.

Organization 8

Organization How To Supply Chain Technology 8

Harvard Business Review

SEPTEMBER 29, 2016

Generating new knowledge by conducting research, benchmarking, or bringing in “resident” artists or scientists whose interactions with employees can spark creativity. At multiple levels in the organization, key personnel are responsible for such capabilities and hold much of the know-how in their heads.

Organization 8

Organization Development Mentor Incentives 8