Harvard Business Review

MAY 30, 2011

Just as Peter Drucker saw more than half a century ago when he popularized the term "knowledge worker," knowledge drives our world. It is potent with power to disrupt markets and bring on new classes of consumers through affordable and efficient goods and services. The knowledge leads to a new society.

Tools 15

Tools Drucker Software Agility 15

Harvard Business Review

JULY 21, 2011

With the first approach, companies seek significant mismatches between their existing organizational capabilities and the markets they serve. They ask: Where are opportunities to introduce something totally unexpected in a market we already serve, with an offering we can deliver tomorrow with little additional investment?

Supply Chain 15

Supply Chain Sample Hedge Engineering 15

Harvard Business Review

MARCH 26, 2012

But in our writing partnership, Brook took the lead on chapters that relate to sound decision processes and enlightened leadership, while I, in my usual pattern, focused primarily on organizations that have invested in technology, data, and analytics. Its challenge was what to do about a house that wasn't selling.

Organization 18

Organization Real Estate Analysis Technology 18

Harvard Business Review

JANUARY 16, 2013

A lot of companies congratulate themselves on having a "social media presence" — by which they mean a Twitter following and Facebook likes and a marketing plan that uses social networks. But some 70% of the extra profit to be made through social technologies has nothing to do with marketing. Integration.

Media 12

Media McKinsey Supply Chain Telecommunications 12

Harvard Business Review

JANUARY 10, 2012

In growth markets like Kenya and Malaysia, people needed to develop marketing and innovation skills. We came up with ' Global Enablement Teams ': we took the top people in mature markets and assigned them to help and mentor people in the growth markets. In developed countries, such as France and the U.K.,

Globalization 17

Globalization Human Resources Diversity Long-term 17

Harvard Business Review

AUGUST 9, 2012

With the combination of cloud storage and computing, mobile technologies, and powerful analytical and predictive tools, we can start mining 'big data' and reaping huge rewards.". We commonly see new technologies overhyped; their capabilities are promoted beyond their potential. It's not that simple, especially for sales forces.

CRM 15

CRM Technology Micromanagement Maturity 15

Harvard Business Review

AUGUST 10, 2012

With the focus properly on the amazing athletics, I doubt that many viewers paused to wonder how that feat of information technology was possible. The fact is, London 2012 is the largest and most sophisticated sports information technology (IT) project of all time. We have also learned how to transfer knowledge from Games to Games.

Committee 16

Committee Project Audience Information Technology 16

Harvard Business Review

MAY 6, 2014

GE and the NFL were looking for fresh approaches to diagnosing concussions, and someone at The University of Akron saw a connection to “neuromarketing” work being done by the school’s Suarez Applied Marketing Research Laboratories. Collaboration Innovation Knowledge management'

Emotional Intelligence 13

Emotional Intelligence Proposal Innovation Knowledge Management 13

Harvard Business Review

SEPTEMBER 2, 2014

Used digital marketing models to determine what ad to place on what publisher’s site? Predictive analytics are gaining in popularity, but what do you—a manager, not an analyst—really need to know in order to interpret results and make better decisions? Who’s Afraid of Data-Driven Management? Beware Big Data’s Easy Answers.

Sample 15

Sample Analysis Information Technology Knowledge Management 15

Harvard Business Review

JANUARY 31, 2013

First, the education market overall clearly fits Clayton Christensen's disruption theory : the seemingly inferior (but less costly) online education experience is coming from below and gradually encroaching on the for-now-superior-but-fat-and-happy classroom world. Education is basically that — knowledge sharing.

Education 10

Education Tacit Knowledge Execution Christensen 10

Harvard Business Review

AUGUST 21, 2013

Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s. Their strategic use of information technology (IT) presaged the dot.com boom of the 1990s when the Internet made this kind of online ordering commonplace.

Competitive Advantage 9

Competitive Advantage Management Information Technology Airlines 9

Harvard Business Review

SEPTEMBER 12, 2013

Special operations teams, for example, are known for their detailed planning, intensive training, and utilization of advanced technology. Social media monitoring is one of the key technologies for creating OODA loops. “Everyone [was] in place to jump on a real-time marketing opportunity,” Mann said.

Media 9

Media Knowledge Management Uncertainty CEO 9

Harvard Business Review

SEPTEMBER 12, 2013

Special operations teams, for example, are known for their detailed planning, intensive training, and utilization of advanced technology. Social media monitoring is one of the key technologies for creating OODA loops. Everyone [was] in place to jump on a real-time marketing opportunity," Mann said.

Media 8

Media Knowledge Management Uncertainty CEO 8

Harvard Business Review

NOVEMBER 30, 2010

Now consider the joint judgment involved in a process of co-creation , whereby companies collaborate with customers or other partners to bring new offerings to market. Now consider the joint judgment involved in a process of co-creation , whereby companies collaborate with customers or other partners to bring new offerings to market.

Guidelines 15

Guidelines Education Telecommunications Emotional Intelligence 15

Harvard Business Review

NOVEMBER 27, 2012

Evolution, hand washing in hospitals, the inevitability that personal computers were the future of technology — none of these ideas were accepted immediately, even though they seem obvious today. Just because a new fact or idea seems right, doesn't mean it will spread like wildfire. Change takes time. Plank's Principle).

Peer Review 13

Peer Review Resistance Analysis Process 13

Harvard Business Review

JANUARY 17, 2013

Instead of the deployment of technology, it focuses on the exploration of information. This shift mirrors the shift in economics to behavioral economics, which applies knowledge from the fields of social psychology and the cognitive and behavioral sciences to develop a new understanding of how people think and behave in markets and economies.

Project 10

Project Call Center Information Retail 10

Harvard Business Review

JULY 24, 2017

Soon she will probably be booking appointments, analyzing markets, maybe even buying and selling stocks. Sponsored by DXC Technology. market for corporate advice alone is nearly $60 billion. In addition, AI is already helping in the customer engagement and marketing arena. Insight Center. Crossing the Digital Divide.

Consultative 8

Consultative Budgeting Advice Marketing 8

Harvard Business Review

SEPTEMBER 20, 2013

Very importantly, they were able to avoid costly technology and implementation programs that would have surely fell short of usage and revenue expectations. Execution Knowledge management' Fortunately, the organizations that took the effort to truly understand the value of their data were able to execute appropriately.

Execution 9

Execution Metrics Content Christensen 9

Harvard Business Review

JUNE 23, 2017

Many conversations about data and analytics (D&A) start by focusing on technology. A robust, successful D&A function encompasses more than a stack of technologies, or a few people isolated on one floor of the building. Increase market share? What’s the best way to build effective D&A capabilities?

Organization 8

Organization How To Supply Chain Technology 8

Harvard Business Review

JULY 12, 2016

“We think that the market for AI software is rapidly commoditizing, and we believe we can assemble the needed capabilities ourselves at much lower cost,” was this company’s party line. How could the cognitive software market be commoditized when the marketplace is relatively new?

Company 8

Company Library Software Analysis 8

Harvard Business Review

FEBRUARY 4, 2013

The technology employed in the seventies was a top-of-the-line sewing machine or a battery-powered forklift. How many analyses were required to complete that market segmentation report? What type of competitor analysis are you doing in order to evaluate that market? However, this is only one input, and often not the best one.

Market Segmentation 10

Market Segmentation Operations Project Report 10

Harvard Business Review

OCTOBER 18, 2012

If predictive analytics drawing on big data could accurately point to who in particular was about to jump ship, direct marketing dollars could be efficiently deployed to intervene, perhaps by offering those wavering customers new benefits or discounts. With the benefit of big data, will marketers get much better prediction accuracy?

Wireless 11

Wireless Film Advertising Attrition 11

Harvard Business Review

AUGUST 31, 2015

Consider a real example: Not long after a company created an online suggestion box on its new intranet, with all the bells and whistles of the latest social-media technologies, an executive lamented: “All we get are a bunch of complaints and impossibly wild ideas that we couldn’t follow up on in a million years.”

Letter 8

Letter Participative Wilde Consensus 8

Harvard Business Review

OCTOBER 4, 2018

Instead of trying to figure out the nuts and bolts of a seemingly complicated technology, I had gotten used to someone else doing the heavy lifting. Then I realized that as a long-time CEO and Chairman, I had fallen into the trap of being defined by my role: I had grown accustomed to having things explained to me.

Learning-by-Doing 8

Learning-by-Doing System Course Outsourcing 8

Harvard Business Review

SEPTEMBER 29, 2016

Generating new knowledge by conducting research, benchmarking, or bringing in “resident” artists or scientists whose interactions with employees can spark creativity. At multiple levels in the organization, key personnel are responsible for such capabilities and hold much of the know-how in their heads.

Organization 8

Organization Development Mentor Incentives 8

Harvard Business Review

SEPTEMBER 11, 2012

Potentially, the streams of data coming just from social media and smart phones can help to predict shifts in the market, uncover fraud, explain customer behavior, and improve decision making like never before. The explosion of data available to organizations today truly is extraordinary.

Webinar 8

Webinar Open-book Information Media 8

Harvard Business Review

JANUARY 15, 2016

Tamar Elkeles, chief people officer of Quixey, a technology company that helps users find information inside mobile apps, says she “hates the term ‘off-boarding’” because it feels inadequate. . “She told us we could call anytime with questions.”

Learning-by-Doing 8

Learning-by-Doing Storytelling Cooper Case Study 8