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A high-performance leader is one who is intentional about their leadership. They are not a leader because their position entitles them to be; they see leadership as a verb, a skill to continue to develop and hone. High-performance leaders operate with a growth mindset and are great communicators. Curiosity 3.
But you need the right culture for this approach, the right metrics (hint, the main KPI isn’t topline revenue) and the right resources. You need people on your team with both strategic and operational skills—two very different kinds of people. And you need leadership that has a longer time horizon so you can invest in relationships.
Every team meets the KPI numbers and yet, customers remain disgruntled. These disabilities operate despite the best effort of bright, committed people. People look at meeting their own numbers and push the work to next stage and often, what happens is that while people win (in short term), the system fails.
Nearly half of managers report barriers such as unsupportive cultures, weak leadership and limited HR support that prevent them from effectively helping employees return to work after illness. Staff absence can be tricky for operational reasons, but we all step up to cover it.
When conducted well they are an incredibly useful and effective part of leadership and developing effective relationships. It is too easy to get caught up in the operational and tactical aspects of management. The CoachStation REOWM Leadership Accountability model provides a solid framework to assist in your one-on-ones.
Organizational performance measurement systems are complex constructs that significantly impact leadership decisions, employee behaviors, and management processes and systems. Consequently, there are often many people, process, and technology challenges associated with the implementation or significant upgrade of such monitoring systems.
Internally, examine culture, leadership, process, and people, as well as the value proposition you offer to customers. In healthy and aligned organizations, the stated values and operating values are one and the same. Create a one-page document that contains the company’s operating values, vision, and mission.
Most effective organizations that operate structured approaches to internal communications appoint a dedicated communications manager. Project KPI dashboard.Contracts/ budgets. Leadership team employee meeting (open to all). Internal Communications Plan – contingency preparedness. Update data that is not automated. Project page.
It’s a membership organization created to serve more than 350 independently owned and operated stations, each with its own board of directors, objectives, agendas and strategies. Executive leadership has your back. The KPIs also helped ensure our failures were disciplined failures, not the result of sloppiness.
In reality, “handoffs” and transitions prove to be significant operational problems. Ambiguity is the enemy; crisply defined service level agreements and explicit KPI accountability are essential. Human leadership defers to demonstrable algorithmic power. Their results should humble those who privilege human agency.
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