Leadership Lean Production Operations 
Harvard Business Review
AUGUST 23, 2012
The organizational and operational benefits of targeted testing are not. Testing for validation is all about leaders looking for compliance and adherence to plans; testing for learning is about leadership that expects people to be attentive, agile and adaptive. These pathologies are nothing new. It's easy to tell them apart.
Harvard Business Review
OCTOBER 17, 2013
As we in the United States juggle major structural and operational changes and try to secure our financial systems as revenues fall, we must keep our promise of safety and high quality to every patient, every time. I offer three recommendations to ensure that we keep these promises to those who depend on our leadership.
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