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Closing Your Company’s “Leadership Gap”

Michael Lee Stallard

Tom Peters and Robert Waterman called it “management by wandering around” or “MBWA” in their classic book In Search of Excellence. In every instance, however, I observed several managers in their organizations who were masters at kissing up and kicking down. In effect, these organizations experienced a leadership gap.

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Leading Views: Good Poker Players Know When to Fold

Leading Blog

In Adhocracy , Robert Waterman notes that “Bureaucracy gets us through the day; it deals efficiently with everyday problems. Waterman explains: Stud poker is a good metaphor for this process. Managers often don’t—for several reasons: First, they don’t bother to break big projects up into bite-sized chunks.

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“In Search of Excellence” Revisited

Leading Blog

I IN 1982, Tom Peters and Bob Waterman released In Search of Excellence: Lessons from America’s Best-Run Companies. The book was a huge business bestseller and served as a guide for managers for many years to come. Yet, Peters and Waterman pointed out that there were bright spots in the economy. Feel familiar? Perhaps not.

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10 Gifts For You To Succeed In 2011.

Rich Gee Group

Peters and Waterman — “In Search of Excellence”. Every so often, a person comes along, writes a book, and changes the way people act. Napoleon Hill did it with”Think and Grow Rich”. Dale Carnegie — “How To Win Friends and Influence People”. Stephen Covey — “The 7 Habits of Highly Effective People”. And Keith Ferrazzi — “Never Eat Alone”.

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Leaders Need to Walk the Halls

Michael Lee Stallard

Walk the Halls” is similar to “Management by Wandering Around,” or “MBWA,” a term coined by Tom Peters and Robert Waterman in their book In Search of Excellence. Walking the Halls is all about getting out of your office, getting to know the people you are responsible for leading and listening to them.

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Featured Instigator: David Greer

Lead Change Blog

He is a co-author of The IMAGE/3000 Handbook, the reference work for the HP 3000 IMAGE database management system. ” When asked about a leadership lesson he learned from her first job, David replies concisely: “Do what is expected of you.” You really could be running the place.”

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Want to Improve Customer Service – Treat Your Employees Better

The Practical Leader

Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” ” He goes on to show how one of the keys to improving customer service is: “‘the power of management by common sense.’