Marshall Goldsmith

FEBRUARY 11, 2013

In the 1980s, I appeared on a videotape that was widely distributed as part of a leadership development course for IBM managers. After losing billions of dollars, the IBM board woke up and decided to get new leadership. I don’t know much about telecommunications – it just seemed obvious. He’s right.

Telecommunications 98

Telecommunications Education Politics Quality 98

Eric Jacobson

FEBRUARY 1, 2017

"While the global population is largely gender balanced, men hold eighty-five percent of senior leadership positions in public companies," states Melissa Greenwell , author of the new book, Money on the Table: How to Increase Profits Through Gender-balanced Leadership. Identify and communicate criteria for successful leadership.

Chief Operating Officer 50

Chief Operating Officer How To Leadership Telecommunications 50

Strategy Driven

DECEMBER 23, 2010

He is an advisor to business leaders from a variety of organizations throughout the world, including major Fortune 500 companies, as well as private and nonprofit institutions in industries such as aerospace, healthcare, government, professional associations, telecommunications, and finance.

Resistance 56

Resistance Download eBook Newsletter 56

Strategy Driven

JANUARY 3, 2011

Written in a clear, professional and straightforward manner, it is relevant to the management of all types of projects, including IT, construction, engineering, telecommunications and government, as well as many others.

Project 56

Project Goal Management Budgeting 56

The Practical Leader

JULY 18, 2011

A telecommunications company discovered that when company representatives periodically called customers, those customers perceived improvements in their service — such as fewer dropped calls — whether there actually were less calls dropped or not. Blurring the Lines: A Broader Definition of Service/Quality.

Quality 49

Quality Telecommunications Definition Blog 49

Harvard Business Review

JANUARY 17, 2012

As new technologies in social media, transportation, and telecommunications bring us closer together, it's more critical than ever for organizations to recruit, develop, and retain multicultural leaders who can skillfully navigate both the opportunities and challenges of a more connected world. When executed well, the results are astonishing.

Competitive Advantage 16

Competitive Advantage Leadership Telecommunications Talent Management 16

Harvard Business Review

MAY 23, 2012

There's a reason why great chefs visit the farms and markets that source their restaurants: The raw ingredients are critical to success. At one global telecommunications giant, for example, a critical network software upgrade was not only slipping further behind schedule, but the bug density was slowly creeping up, as well.

Micromanagement 20

Micromanagement Document Telecommunications Software 20

Harvard Business Review

MAY 9, 2012

Mixing and matching features, components, and sizes enabled the Finnish telecommunications giant to offer a vast array of choices to win over operators and, through them, consumers. In sharp contrast to Nokia's approach, Apple offered developers a uniform development environment and a direct path to market.

Innovation 16

Innovation Supply Chain Telecommunications Core Competence 16

Harvard Business Review

NOVEMBER 23, 2010

When I founded the nonprofit African Institution of Technology , I initially focused on helping African entrepreneurs or artisans, especially those with only primary education, develop new skills and market opportunities. Rather, they were abandoning their businesses because of bad bookkeeping.

Books 15

Books Guidelines Banking Telecommunications 15

Harvard Business Review

JULY 31, 2012

Going after future opportunities at the micromarket level can seem risky, but basing strategy on old views of markets and their past performance is riskier still. The first step is to overlay the rough allocation of resources across markets on the basis of their overall potential.

B2B 15

B2B Chemicals Analysis B2C 15

Harvard Business Review

OCTOBER 10, 2014

Lou Gerstner’s arrival at IBM in 1993 is a classic example of leadership through a liminal period. It was the summer of 2000 and the company had quickly lost $85 billion in market capitalization. Business education Informal leadership Leadership' Procter & Gamble provides another example. billion to $11.7

Leadership 10

Leadership Telecommunications Education Consensus 10

Harvard Business Review

NOVEMBER 9, 2011

COOs are relatively common in service industries such as financial services, energy, information technology and telecommunications, but in manufacturing sectors — such as automotive, chemical, and pharmaceutical companies — they are relatively rare.

COO 15

COO Sample Telecommunications Automotive 15

Harvard Business Review

JANUARY 11, 2011

Their founders — China's first generation of entrepreneurs — are nearing retirement, so these companies' futures hinges on how effectively the incumbents manage leadership transitions. Consider, for example, the Shenzhen-based Huawei , which has become the world's second largest telecommunications equipment-maker.

Succession 15

Succession Telecommunications Finance CEO 15

Harvard Business Review

NOVEMBER 24, 2010

The most disruptive, unforeseen, and just plain awesome breakthroughs, that reimagine, reinvent, and reconceive a product, a company, a market, an industry, or perhaps even an entire economy rarely come from the single-minded pursuit of the busier and busier busywork of "business."

Short-term 17

Short-term Guidelines Mass Marketing Telecommunications 17

Harvard Business Review

SEPTEMBER 19, 2011

We had it all — strong capital markets, rich natural resources, unparalleled higher education, and geographic separation from two devastating wars. Although well-intentioned, these programs often have the unintended consequences of benefiting the wrong businesses, favoring sub-optimal technology, and creating market distortion.

Entrepreneur 15

Entrepreneur Licensing Telecommunications Incubator 15

Harvard Business Review

NOVEMBER 23, 2010

Take over responsibility and leadership. Take over responsibility and leadership. But it must be HR that decides how things are done, based on the professional knowledge and insights only HR people will have. To all HR people: be proud about the responsibility you have — or should have. Most companies need a strong HR.

CIO 16

CIO Guidelines Telecommunications Emotional Intelligence 16

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. The end-to-end process of customer acquisition and retention — getting rid of duplicate activities and information across marketing, sales and customer service — isnt touched. We all have.

Process 15

Process CEO Insurance Guidelines 15

Harvard Business Review

APRIL 18, 2011

Cisco's leadership is very smart and Wi-Fi is part of the firm's core competence. The company knew digital devices were all becoming telecommunications tools. But I'm completely comfortable asserting that Cisco should and did. More important, the firm had clear line-of-sight into its competitors' offerings. This was obvious.

Wireless 15

Wireless Management Telecommunications Innovation 15

Harvard Business Review

APRIL 16, 2015

Nokia, today’s telecommunications networking company, has made corporate transformation into an art form. As the company explored new markets, it began to make additional investments in pre-cellular mobile radios and other componentry in the emerging market for mobile communications. The playbook sounds familiar.

Telecommunications 8

Telecommunications Crisis Committee Marketing 8

Harvard Business Review

NOVEMBER 30, 2010

In my own work , I found that this might be particularly prevalent for utilities (gas, electricity and telecommunications). In my own work , I found that this might be particularly prevalent for utilities (gas, electricity and telecommunications). Ran Spiegler (with co-authors) has studied such strategies.

Retail 15

Retail Price Comparison Nalebuff 15

Harvard Business Review

NOVEMBER 23, 2011

GE is headquartered in Fairfield, a small town in Connecticut, while its famous Leadership Development Center is located in Crotonville, New York. Microsoft, the biggest of them all by market cap, is based in Redmond, a city of 50,000 people and 16 km to the east of Seattle. The reason is simple.

Real Estate 15

Real Estate Telecommunications Collins Transportation 15

Harvard Business Review

NOVEMBER 30, 2010

As Tom Davenport, Larry Prusak, and I talk to people about our current research, we hear broad support for its central thesis: that good judgment is not only something required of individuals in leadership positions; it is something that must be embedded in organizations as a whole.

Guidelines 15

Guidelines Education Telecommunications Emotional Intelligence 15

Harvard Business Review

JANUARY 7, 2013

You even people talking about UX as the way in which a consumer connects to a business — all the touch-points from marketing to product development to distribution channels. It also provides the executive leadership with a steady stream of "demos" to show off at CES. The value of UX as a corporate asset is no longer in question.

Strategy 13

Strategy Six Sigma Engineering Bottom-up 13

Harvard Business Review

NOVEMBER 22, 2010

I wrote a couple of months ago about Chinas leadership in the clean tech race , but at the macro level. I wrote a couple of months ago about Chinas leadership in the clean tech race , but at the macro level. Thats what Chinas Hi-Tech Fair is doing. Its another thing to see the green focus up close.

NGO 15

NGO Chemicals Guidelines Telecommunications 15

Harvard Business Review

NOVEMBER 23, 2010

Harvard Business Review Cart My Account Downloads Explore Today on HBR Blogs Magazine Books Authors Store Harvard Business School Topics Change Management Competition Innovation Leadership Strategy Skills Emotional Intelligence Managing Yourself Measuring Business Performance Project Management Strategy Execution Industries Finance & Insurance (..)

Guidelines 15

Guidelines Telecommunications Emotional Intelligence Balanced Scorecard 15

Harvard Business Review

NOVEMBER 23, 2010

Harvard Business Review Cart My Account Downloads Explore Today on HBR Blogs Magazine Books Authors Store Harvard Business School Topics Change Management Competition Innovation Leadership Strategy Skills Emotional Intelligence Managing Yourself Measuring Business Performance Project Management Strategy Execution Industries Finance & Insurance (..)

Guidelines 15

Guidelines Telecommunications Emotional Intelligence Balanced Scorecard 15

Harvard Business Review

DECEMBER 26, 2014

We have reviewed hundreds of corporate announcements and websites, interviewed numerous leadership experts, and conducted an analysis of CEO changes and successions over the past five years at S&P 500 and Global 100 companies. Through this effort, we have observed certain characteristics of this emerging trend.

CEO 15

CEO Contingency Plans Telecommunications Planning 15

Harvard Business Review

JUNE 3, 2013

Where was its leadership bench? Is the problem that P&G produces outstanding specialists in marketing but not general managers who can run the business? Why are so many companies struggling with a crisis of their leadership bench? What kind of signal did this choice send to P&G''s top managers? Succession planning'

Succession 9

Succession Telecommunications Biotechnology Real Estate 9

Harvard Business Review

NOVEMBER 29, 2010

Harvard Business Review Cart My Account Downloads Explore Today on HBR Blogs Magazine Books Authors Store Harvard Business School Topics Change Management Competition Innovation Leadership Strategy Skills Emotional Intelligence Managing Yourself Measuring Business Performance Project Management Strategy Execution Industries Finance & Insurance (..)

Banking 17

Banking Crisis Merton Guidelines 17

Harvard Business Review

NOVEMBER 23, 2010

Harvard Business Review Cart My Account Downloads Explore Today on HBR Blogs Magazine Books Authors Store Harvard Business School Topics Change Management Competition Innovation Leadership Strategy Skills Emotional Intelligence Managing Yourself Measuring Business Performance Project Management Strategy Execution Industries Finance & Insurance (..)

Airlines 16

Airlines Report Guidelines Discount 16

Harvard Business Review

NOVEMBER 1, 2012

Then rapid improvement in cell phone technology combined with sharp reductions in cost opened up massive new markets that existing terrestrial business telecommunications companies had missed. Still, it enabled Medtronic to expand into the Chinese market. The product worked effectively, but never became a big seller.

Disruptive Innovation 9

Disruptive Innovation Christensen Telecommunications Incubator 9

Harvard Business Review

APRIL 2, 2011

We focused on the generations in eight countries, including the four BRIC nations (Brazil, Russia, India, and China), some of the most important markets for talent over the next decade, as well as one country from the Middle East. In many cases, leadership demanded compliance, promoting risk-aversion and compliance, rather than respect.

Education 15

Education White Paper Compliance Politics 15

Harvard Business Review

AUGUST 4, 2014

Assess yourself not only as a sector expert but also as an executive with special competences and map those attributes against the market’s needs. What are your special skills — digital marketing know-how you learned in fast-moving consumer goods? Finally, don’t forget about your most valuable marketing asset: your current CEO.

Telecommunications 9

Telecommunications Emotional Intelligence CEO Health Care 9

Harvard Business Review

APRIL 29, 2013

How can I help marketing retain more customers? We recently participated in a data-dive type process at a major telecommunications company. Like many telcos this company is trying to woo customers through customized marketing communications and offers. More experienced analysts will take a broader view of the retention issue.

Analysis 8

Analysis Storytelling Brainstorming Telecommunications 8

Harvard Business Review

JANUARY 26, 2017

But good planning and proper leadership support can help. Consider a large home energy provider in a mature, commoditized market where deregulation is driving down revenue and profit. Here is what the leadership team did: They linked strategy to behaviors.

Execution 8

Execution Cost Telecommunications CRM 8

Great Leadership By Dan

JUNE 19, 2014

The creative teams he developed laid the foundations for today’s music, movie, and telecommunications industries. He owned the American market (some 60 million at the time), but his dreams were bigger: the entire British Empire (about 400 million). And one man stood in his way.

P&L 252

P&L Telecommunications Chemicals Film 252

Harvard Business Review

AUGUST 9, 2013

Yet, the trend is not free from potential downsides as the case of a large multinational telecommunications company illustrates. After four years, systems had been tinkered with so much that new product launches became not only prohibitively expensive but also needed a very long time to market. The Building Blocks of Successful IT.

Technology 9

Technology CIO Agility Software 9