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Increasing Engagement of Front line Employees

Kevin Eikenberry

Yesterday, while facilitating a leadership discussion with a group of managers and owners at a conference for the Lumbermens Merchandising Corporation, the topic of engaging the front line employees came up. ” [.].

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Say “Hi” and “Bye”

Michael Lee Stallard

This year’s conference includes Karen Katz, President and CEO of Nieman Marcus, Maxine Clark, Founder of Build-a-Bear Workshop, Duncan Mac Naughtan, EVP, Chief Merchandising & Marketing Officer for Wal-Mart U.S. The Retailing Summit is a premiere event for senior leaders in retail.

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No Matter What Work You Do, You Have a Customer

Leading Blog

Rather, it’s consumed by materials buyers, merchandisers, marketing and advertising teams, as well as the finance department — not to mention the fabricators of the shoes. A Practical Guide to Customer-Centric OKRs * * * Follow us on Instagram and X for additional leadership and personal development ideas. * * *

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Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. To make matters worse, my wife and I went through the store looking for a suitable replacement, but it was virtually empty due to the holidays. Bad Customer! You must play by our rules!

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Caring for the Commons

Great Leadership By Dan

& Doug Lennick: If you’re in a leadership position, you make hundreds of decisions each day – and most of those have the potential to impact the well-being of others. Incidentally, Costco employees sell twice as much merchandise per square foot of retail space as their nearest competitor – Sam’s Club! Guest post by Fred Kiel, Ph.D.

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7 Leadership Lessons from Under the Sea

Skip Prichard

What Mythical Mermaids Teach Us About Leadership I’ve had many experiences with mermaids. She has created whimsical merchandise that you can check out here. As I am constantly thinking about leadership , I thought it would be fun to show you how mermaids can teach all of us to be better leaders. (I Tell me how I did.)

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Trust Your Customers and They’ll Return – Chateau Chantal

Modern Servant Leader

Shortly before midnight, we strolled the aisles, browsed the merchandise and chatted about possible gifts for the family. They trust us and want us to feel welcome. So last night, on our way back from a night out in Traverse City, we went to the tasting bar and gift shop.