Harvard Business Review

JULY 3, 2014

The board’s challenge is to decide what deficits it can live with (usually because they can be compensated for by the rest of the leadership team), and which two or three criteria are non-negotiable must-haves. Among the others was merchandising experience, which the heir apparent, like his mentor, had in spades.

CEO 17

CEO Six Sigma How To Apparel 17

Harvard Business Review

MARCH 29, 2013

Since its launch in 2009, the initiative has trained more than 50,000 young people in retailing, business operations, and basic entrepreneurship concepts. The company now operates the Coletivo initiative at over 150 low-income communities across Brazil. Track Progress. Reassess the Concept and Identify New Value.

System 11

System Merchandising Retail Class 11

Harvard Business Review

NOVEMBER 15, 2017

By incorporating these disruptors into its own operations, a retailer can more easily pose challenging questions and embrace change more quickly. So they are more likely to recognize, for example, when a company’s legacy IT system has become a stumbling block to progress – a common affliction in retail operations.

Retail 14

Retail Chief Executive Officer Supply Chain Operations 14

Harvard Business Review

APRIL 9, 2013

Just as important, Johnson was trying to significantly change the retailer''s merchandise offerings and hence, its customer base. As a result, old customers weren''t coming in (no coupons, changing merchandise) nor were new ones (not enough critical merchandise mass to attract target new customers). So now what should J.C.

Merchandising 8

Merchandising Discount Retail Price 8

Harvard Business Review

AUGUST 6, 2014

In hindsight, this thinking turned out to be far less important than what we learned about leadership, control, and trust, which ultimately were reflected in how each of the businesses was created, capitalized, and staffed. By mid-2004, however, the operation was mired in conflict over control and differences in management style.

Chief Financial Officer 14

Chief Financial Officer Learning-by-Doing Operations IPO 14

Harvard Business Review

OCTOBER 18, 2018

Barker had licensing deals with sports leagues to make merchandise with their logos and partnered with large brands to produce it for retail markets, and when Lance took the company over, its revenues were about £100 million. The team wasn’t perfect, but it was still operating at a pretty high level. ” This Mess.

Case Study 15

Case Study Team CFO Merchandising 15

Harvard Business Review

MARCH 14, 2013

Dunkin Donuts :> Make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well-merchandised stores. Vision: PepsiCo's responsibility is to continually improve all aspects of the world in which we operate — environment, social, economic — creating a better tomorrow than today.

Mission Statement 13

Mission Statement Sports Merchandising Brand 13

Harvard Business Review

MARCH 1, 2017

Six Sigma, process reengineering, spans and layers analysis, and many other tools have helped executives uncover waste in their operations — in effect, identifying labor hours (or materials) that are unnecessary in order to produce the same level of output. Today’s business environment requires a different worldview.

Efficiency 8

Efficiency Products Productivity Company 8

Harvard Business Review

JULY 3, 2014

The board’s challenge is to decide what deficits it can live with (usually because they can be compensated for by the rest of the leadership team), and which two or three criteria are non-negotiable must-haves. Among the others was merchandising experience, which the heir apparent, like his mentor, had in spades.

CEO 9

CEO Six Sigma How To Apparel 9

Harvard Business Review

MARCH 8, 2016

” Simply being present in the operation allows leaders to both model service behaviors and proactively engage with the people and processes at the heart of the organization. It works across the entire company, from food and beverage and attractions and merchandise operations to custodial and maintenance functions, and more.

Content 8

Content Merchandising Learning-by-Doing Operations 8

Harvard Business Review

JUNE 26, 2017

If your culture and your brand are driven by the same purpose and values and if you weave them together into a single guiding force for your company, you will win the competitive battle for customers and employees, future-proof your business from failures and downturns, and produce an organization that operates with integrity and authenticity.

Brand 8

Brand Company Operations Merchandising 8

Harvard Business Review

JULY 31, 2017

Retailers combine data on demographics and weather to predict sales and develop merchandising plans. These intangible factors like culture, leadership, and motivation do not yield easily to empirical analysis. There are also heated academic debates over how to measure leadership effectiveness, motivation, and culture.

Marketing 8

Marketing Root Cause Analysis Management Supply Chain 8

Harvard Business Review

APRIL 1, 2016

At the MIT Leadership Center, I recently spoke with another leader, Guy Wollaert, chief exploration officer at Loggia Strategy & Design, about similar experiences he encountered at another highly visible brand, Coca-Cola. Successful leadership isn’t just about the leader, it’s about the team.

Diversity 8

Diversity Retail Discount Brand 8

Harvard Business Review

JANUARY 27, 2017

In reality, “handoffs” and transitions prove to be significant operational problems. At one American retailer, an autonomous ensemble of algorithms replaced the entire merchandising department. Human leadership defers to demonstrable algorithmic power. Their results should humble those who privilege human agency.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

MAY 5, 2016

” That clean-sheet perspective emboldened Intel’s leadership to abandon memory and focus on microprocessors. So retailers dramatically shrink merchandising departments and defer procurement decisions to data-driven algorithms for selecting what goes on their shelves.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

MARCH 29, 2018

In study after study for over a decade, operations researchers have found that retailers understaff during peak hours. Last-minute changes in marketing meant that merchandise had to be marked down, tables set up, stock moved around, signs made, windows changed—and sometimes there were three different promotions in a single week.

Retail 8

Retail Products Productivity Cost 8

Strategy Driven

APRIL 4, 2014

Of the companies who continue to operate without a plan, 40% of them will be out of business in the next 10 years. Employee theft and shoplifting accounting for 15% of the retail cost of merchandise. What many of them think is a plan include some accounting figures or sales goals. That is not a full-scope plan.

Budgeting 77

Budgeting Succession Consultative Crisis 77

Strategy Driven

JUNE 22, 2012

’ What they’re really selling: Retail merchandise. Doing nothing causes much more organizational damage than making mistakes while operating in good faith. In One Easy Lesson. 1 in Sales. World Class. Wealth and Riches. For All Your Needs. ‘Our Mission.’ My analysis: Beware of that phrase in advertising.

Brand 50

Brand Analysis Advertising Software 50

Harvard Business Review

JULY 17, 2015

The brand died a slow death, beginning when Blockbuster filed for bankruptcy in 2010 and then ultimately when its acquirer, Dish Network, decided to shut down all video rental operations in 2013. The owners of Service Merchandise and Woolworth’s have both benefitted from this line of thinking.

Brand 8

Brand Merchandising Retail Real Estate 8

In the CEO Afterlife

NOVEMBER 4, 2012

The creative industry operates largely by holding ‘creative’ people ransom to their own self-image, precarious sense of self-worth, and fragile – if occasionally out of control ego. Economically I probably helped shift some merchandise. This has come as quite a shock I can tell you. An elaborate hoax. The scam works like this: 1.

Advertising 265

Advertising Creativity Industry Bottom-up 265