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How Damaging Is a Bad Boss, Exactly?

Harvard Business Review

To take just one example, in the first of many such studies, published more than 15 years ago in HBR, Anthony Rucci, Steven Kirn, and Richard Quinn identified "the employee-customer-profit chain" at Sears. Put all of these studies together, and to us the implications are clear.

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How to Handle Rebellion on Your Team

Harvard Business Review

Psychology studies show empirically that shared vision plays a major role in leadership effectiveness, engagement, and citizenship – and it invokes neural networks and hormonal systems that help us open up to new ideas and others’ opinions. Further Reading. The dilemma is that these two networks suppress each other.

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Sears Has Come Back from the Brink Before

Harvard Business Review

Instead, in 1950, in an HBR article entitled “Factors Influencing Employee Morale,” Worthy finds Sears reaping the rewards of a focus on stakeholder value, in particular from the profit-sharing plan it had instituted in 1916. Quinn write “It is no longer news that over the past five years. Competition Leadership Retail'

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