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Caution: when employees feel like owners, no more wasting money on expensive furniture, management boondoggles, or projects with a poor netpresentvalue. finance leadership business acumen finance and accounting for leaders finance' You can help them feel like owners too. They will call you on it.
When forced to present familiar metrics for truly out-of-the-box "beginning" ideas, work teams develop what our friend Jay Paap calls "Imaginary Numbers." As for decision-making there is one simple rule in pursuit of breakthroughs: "The higher the goal the higher the role."
Customer Lifetime Value : This is the netpresentvalue of all future customer revenues with account for attrition and your discount rate. Lack of momentum and sluggishness spell doom to a CX program, and leadership must propel the program. True CX leadership comes from: Ownership. Empowerment.
Joe Bower and Lynn Paine “had me at hello” (to quote Jerry Maguire ) with their new HBR article, “ The Error at the Heart of Corporate Leadership.” ” Laying out their data, they find that long-term oriented companies create more financial value and more jobs. The Refresher: NetPresentValue.
Many conventional metrics we use to estimate value are based on faulty assumptions. Netpresentvalue [NPV] is a case in point. She is a popular speaker and consults to senior leadership teams. To read Rita’s complete biography, click here.
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