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The authors argued that companies had to pick between one of three paths to value creation and success in the market – operational excellence, customer intimacy or product leadership. And once you picked one, the work of leadership was to align the culture with the chosen path. How do things actually get done?
” The traditional hierarchical model of leadership will not work effectively for major organizations in tomorrow’s changing world. Many organizations have historically operated on the “there is one best way” school of management. The leader of the future will be a person who knows how to ask.” Pretty well!
Organizations that fail to continuously revise assumptions about their operating environment (i.e. Fighter Pilots and Special Operations teams have discovered and used a secret to continuous improvement – a tool every enterprise can benefit from. Leadership must be observed and practiced in order to be mastered.
Robert Cialdini’s research on commitment and consistency shows that if we publicly commit to a goal we are more likely to honor it because it becomes part of our identity and we dislike operating in ways that contradict that identity. There is nothing easy or simple about becoming better at these crucial leadership skills.
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