CO2

NOVEMBER 17, 2011

These paths are clearly and effectively outlined by Fred Wiersema and Michael Treacy in The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market : 1) Operational Excellence – Lowest Cost. 2) Product Leader – Best Product or Service. 3) Customer Intimacy – Best Overall Solution.

Customer Intimacy 74

Customer Intimacy Wiersema Strategic Planning Commitment 74

CO2

JANUARY 2, 2011

Gary Cohen grew the company from two people to 2,200 employees Currently, he is Managing Partner of CO2 Partners, LCC, operating as an executive coach and consultant. His book Just Ask Leadership - Why Great Managers Always Ask The Right Questions (McGraw Hill 2009).

Business Model 141

Business Model Executive Coaching Execution Blog 141

Harvard Business Review

APRIL 30, 2013

Most people think standard operating procedures are a strait jacket that limits their flexibility. The Cleveland Clinic cleverly uses standards to deliver operational consistency, reliability, and low cost. Customers Health Operations' They can actually make it easier to tailor customer experiences at low cost.

Operations 8

Operations Customer Intimacy Supply Chain Wiersema 8

CO2

NOVEMBER 26, 2023

Internally, examine culture, leadership, process, and people, as well as the value proposition you offer to customers. In healthy and aligned organizations, the stated values and operating values are one and the same. Create a one-page document that contains the company’s operating values, vision, and mission.

Strategic Planning 78

Strategic Planning Planning Balanced Scorecard Mission Statement 78