CO2

NOVEMBER 17, 2011

These paths are clearly and effectively outlined by Fred Wiersema and Michael Treacy in The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market : 1) Operational Excellence – Lowest Cost. 2) Product Leader – Best Product or Service. 3) Customer Intimacy – Best Overall Solution.

Customer Intimacy 74

Customer Intimacy Wiersema Strategic Planning Commitment 74

CO2

JANUARY 2, 2011

His book Just Ask Leadership - Why Great Managers Always Ask The Right Questions (McGraw Hill 2009). Stay tuned… Open publication – Free publishing – More alan smith About the Author As President and Co-founder of ACI Telecentrics, Inc.,

Business Model 141

Business Model Executive Coaching Execution Blog 141

Harvard Business Review

APRIL 30, 2013

Building on our standard approach, we were able to scale and replicate easily.".

Operations 8

Operations Customer Intimacy Supply Chain Wiersema 8

CO2

NOVEMBER 26, 2023

Internally, examine culture, leadership, process, and people, as well as the value proposition you offer to customers. Based on a national survey we conducted, 33% of bosses rarely or never ask for their subordinates’ advice. These leaders miss out on a lot of ideas, and they often struggle with alignment and employee buy-in.

Strategic Planning 78

Strategic Planning Planning Balanced Scorecard Mission Statement 78