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Edwards Deming offered his many audiences in Japan, including students such as Shoichiro Toyoda, whose humble beginnings led to Toyota’s far reaching Total Quality Control efforts and the eventual appreciation of Toyota’s “Just in Time” (JIT) advocate, Taiichi Ohno.
Years ago, Jon Katzenbach told me that the greatest challenge that change agents face is changing their ideas about change. The Japanese term for continuous improvement is kaizen (??)
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