Harvard Business Review

AUGUST 7, 2012

As a manufacturing company grows, it benefits from economies of scale and can focus teams of people on extracting the maximum productivity from its plant operations. To avoid this trap, the best service companies have routines that allow their people to benefit from the same sort of 'experience curves' as manufacturing workers.

Company 20

Company Customer Loyalty Guidelines Lean Manufacturing 20

Harvard Business Review

MAY 31, 2016

Operations in a Connected World. Back in the 1980s and 1990s, lean manufacturing was the Big New Idea and it seemed like everyone was learning new tools with Japanese names. He summarized the issue very simply: “We can automate mathematics, we can automate design decisions, but we cannot automate changes in human behavior.”

Operations 8

Operations Lean Manufacturing Technology Software 8

Harvard Business Review

MAY 5, 2011

But that hasn't been the case at Danaher, DuPont, and Staples, which have continually improved their operations over many years, to the delight of their customers. Danaher, the $10 billion conglomerate of 600 manufacturing companies, got serious about process improvement after the surprising turnaround of a subsidiary in the mid-1990s.

Six Sigma 15

Six Sigma Process Tips Lean Manufacturing 15

Harvard Business Review

FEBRUARY 16, 2017

Cleaning up data downstream is expensive and not scalable, because data is a byproduct of business processes and operations like marketing, sales, plant operations, and so on. This requires close collaboration with the operating units and IT. The same manufacturer analyzed the historical performance of its large IT projects.

Company 11

Company Lean Manufacturing Quality Compliance 11

Harvard Business Review

SEPTEMBER 26, 2013

Rethinking the time-honored processes upon which our daily operations depended would require overcoming the complacency that pervades many large academic medical centers. We enlisted experts in operational effectiveness and service excellence, and both leaders and front line staff were trained on the principles of lean manufacturing.

Health Care 9

Health Care Ishikawa Lean Manufacturing Early Adopters 9

Harvard Business Review

OCTOBER 16, 2013

My research shows that problems with the supply of equipment and materials — which I call “operational failures” — disrupt care and waste up to 10% of nurses’ workdays. Through a series of observational and experimental studies, I uncovered several reasons for the occurrence of operational failures. Why Do Operational Failures Persist?

System 9

System Health Care Operations Construction 9

Harvard Business Review

AUGUST 29, 2012

More in my series on showing how the gender balancing program at Nestle , on which I have been working with them, has gone down well even in the more macho countries in which the company operates. This time I'm looking at Italy. Silvio Berlusconi's Italy hardly seemed to take women seriously in the workplace.

Lean Manufacturing 8

Lean Manufacturing Competitive Advantage Bottom-up Leadership Styles 8

Harvard Business Review

MAY 28, 2015

The Future of Operations. automakers took decades to adopt lean production methods despite the obvious benefits from increased productivity and lower work-in-process inventory. NUMMI) in California, did not deploy lean manufacturing across the company for decades despite the clear advantages. Insight Center.

Technology 8

Technology Depreciation Christensen Short-term 8