Leading Blog

DECEMBER 20, 2024

Leaders may also fall down on the back end of staffing out of misplaced loyalty or being afraid to let go of people whove lost effectiveness or who turn out not to be good picks. Either they are poor judges of talent or, out of insecurity, they shy away from appointing the best people.

Power 347

Power Kaplan Delegation Executive Coaching 347

Tanveer Naseer

SEPTEMBER 12, 2022

Successful businesses wouldn’t be where they are today without an army of followers. Whether you’re about to dip your toes into the business world or you’ve been in the game for numerous years, you should understand how important your customers are for your brand. After all, without them, you can’t. Click to continue reading.

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Loyalty Brand Succession 338

Let's Grow Leaders

NOVEMBER 8, 2024

He explains how shifting from manipulative tactics to relationship-focused strategies can build lasting customer loyalty. [33:24] Hear Mark’s take on balancing patience with proactive leadership, using nature as a metaphor to understand the organic timing of growth and success. [28:15] 33:24] Marketing as a safe space?

Leadership 234

Leadership Customer Loyalty Loyalty Tactics 234

Innovation Excellence

MAY 23, 2024

GUEST POST from Shep Hyken What is a loyalty program? That’s different than true customer loyalty, but it’s a pretty darn good start. It’s a program designed to get customers to come back. In our 2024 State of Customer Service and CX research (sponsored by RingCentral), we included a section of questions that focused on […]

Loyalty 121

Loyalty Customer Loyalty How To Marketing 121

Leading Blog

JUNE 1, 2021

Upstanding : How Company Character Catalyzes Loyalty, Agility, and Hypergrowth by Frank A. In his career as an executive at IBM, Cisco, and now as CEO of Anaplan, Frank A. Calderoni discovered that character is just as vital for companies as it is for individuals.

Books 448

Books Kotter Agility Leadership 448

Lead from Within

DECEMBER 5, 2024

Authenticity Inspires Loyalty Many leaders believe that they need to put on a facade to be successful. In reality, authenticity is what inspires loyalty. When leaders are authentic, it encourages team members to be open and honest as well, which strengthens team dynamics and builds loyalty.

Skills 125

Skills Loyalty Leadership How To 125

Let's Grow Leaders

JUNE 4, 2014

Somehow they think this approach will inspire loyalty and translate to results. Nothing saddens me more than potential leaders who give away their power. Feeling powerless to change the game, they buckle down and support, but don’t inspire. They’re in no position to empower, because they have not power to share.

Management 497

Management Benchmarking eBook Loyalty 497

Leading Blog

AUGUST 3, 2023

Timothy Keiningham and Lerzan Aksoy on the art of loyalty: “Loyalty by its very nature demands that we commit ourselves to a person, group, or cause. Source: Principles: Life and Work by Ray Dalio II. We suppress our short-term self-interests to maintain our bond.

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Loyalty Short-term Bond Commitment 323

Rich Gee Group

NOVEMBER 11, 2024

In an era where brand loyalty was sacred, he made the seemingly crazy decision to open Amazon’s platform to competitors, allowing other retailers to sell directly on Amazon’s site. When you stay customer-focused, you set a foundation for long-term loyalty and trust that outlasts any market trend. No—he did the exact opposite.

Leadership 195

Leadership Short-term Long-term Loyalty 195

Rich Gee Group

JANUARY 15, 2025

And lets be honest: If your management style consistently makes people feel belittled or emotionally drained, you might churn out short-term results, but youll never sustain momentum or loyalty. Self-Awareness. It starts with YOU. Self-awareness is the cornerstone of emotional intelligence.

Emotional Intelligence 195

Emotional Intelligence 360-Degree Feedback Self-aware Succession 195

Tanveer Naseer

MARCH 17, 2021

This can have a drastic effect on workplace productivity, loyalty and satisfaction. The last thing you need, especially when your business is under pressure from a global pandemic, is your employees worrying about being laid off. So, avoiding paranoia at all costs is paramount to a successful business. Click to continue reading.

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Loyalty How To Globalization Cost 363

Leading Blog

APRIL 12, 2024

She inspired loyalty among those who had been marginalized by others. If you inspire the underdogs, you will find the deepest loyalties. “When you aim for the fringe, you ultimately attract the masses.” The paradox is “if you want to go broad in the long run, you’ve got to start by thinking niche in the short run.”

Core Competence 469

Core Competence How To Loyalty Engineering 469

Let's Grow Leaders

AUGUST 16, 2021

The Great Resignation is new–the art of cultivating loyalty is consistent. The good news is that the fundamentals of fostering employee connection and loyalty may look different, but the principles haven’t changed. The pandemic has certainly created upheaval and transformed work. 7 Ways to Protect Against the Great Resignation.

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Project Letter Loyalty Consultative 476

N2Growth Blog

SEPTEMBER 13, 2024

A CEO who communicates clearly, makes consistent and ethical decisions, and demonstrates transparency can inspire employees, build trust, and foster a strong sense of loyalty and collaboration. Moreover, the CEO’s approach to leadership profoundly impacts customer loyalty and satisfaction.

CEO 360

CEO Company Customer Loyalty Chief Executive Officer 360

Rich Gee Group

OCTOBER 29, 2024

When you keep your top performers, motivate your average employees, and make hard decisions on those who aren't cutting it, you're not just saving time and money – you're building an unstoppable, resilient culture that thrives on loyalty, growth, and performance.

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Benchmarking Morale Motivation Executive Coaching 195

N2Growth Blog

JULY 17, 2024

This fosters a sense of value and understanding for the customer, leading to increased loyalty and engagement. These online platforms make it easy for companies to provide personalized experiences, listen to their customers’ stories, address their concerns promptly, and reward their loyalty.

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Loyalty Advertising Brand Media 339

thoughtLEADERS, LLC

FEBRUARY 5, 2024

Sam Adeyemi describes how empathetic executives and C-suite leaders retain top talent and generate loyalty among employees. Today’s guest post is b y Dr. Sam Adeyemi, author of Dear Leader: Your Flagship Guide to Successful Leadership. CLICK HERE t o get your copy).

Loyalty 108

Loyalty Training Execution Skills 108

Let's Grow Leaders

OCTOBER 24, 2014

But as I listened, I was struck by the stark contrast between what was wrong and the deep loyalty to stay that went way past trappings of salary or benefits. Ray had a long list of things that were wrong with his job. Most of us do. The most important work is never easy and sacrifice can sting. ” Then more silence.

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Loyalty Energy Analysis Learning-by-Doing 462

Leading Blog

JUNE 20, 2023

Humility fosters loyalty. Pride lives inside our heads. Humility expands flexibility. Pride is rigid and demands my way. Humility boosts team morale. Pride inflates the self and deflates others. Pride looks out for the self and takes credit. Humility pursues excellence. Pride sees itself as great but actually settles for mediocrity.

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Loyalty Morale Objective Creativity 373

Leading Blog

APRIL 8, 2020

Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. But when the dust settles, they will have lost the trust that makes customer loyalty possible. To hang onto customers during a crisis, you need to build a forever transaction with the people you serve.

Crisis 400

Crisis Short-term Customer Loyalty Long-term 400

Lead from Within

NOVEMBER 15, 2024

Creating a strong, inclusive culture where employees feel they are part of something bigger can drive engagement and loyalty. As a leader, it’s important to foster a culture that resonates with your team and to hire individuals whose values align with those of the organization.

Motivation 191

Motivation Loyalty Environment Commitment 191

N2Growth Blog

JUNE 29, 2016

Rather it’s the ability to both earn and keep the loyalty and trust of those whom they lead that sets them apart. If you build into those you lead, if you make them better, if you add value to their lives then you will have earned their trust and loyalty. Are those you lead better off for being led by you?

Leadership 337

Leadership Loyalty Bottom-up Bond 337

Innovation Excellence

NOVEMBER 14, 2024

GUEST POST from Shep Hyken Many years ago, I sold a home. My real estate agent made a value proposition for me. If I hired her to sell my home, I could walk out of the house and never come back. She would manage everything related to maintaining the home and keeping it “showroom ready.” […]

Long-term 120

Long-term Customer Loyalty Loyalty Real Estate 120

Joseph Lalonde

MAY 4, 2022

They bring joy to our lives and teach us about friendship, loyalty, and love. Owning a dog can be one of the most rewarding jobs on the planet. But did you know dogs can also teach us important lessons about leadership? Many of you have heard of my dog, Lok. He’s a Vizsla, one of […].

Loyalty 290

Loyalty Leadership 290

Leading Blog

NOVEMBER 22, 2019

Further, without empathy, leaders can’t build a team, inspire followers, or elicit loyalty. Empathetic leaders engender loyalty among both customers and employees. Empathetic leaders make good decisions because they are adept at processing information.

Leadership 413

Leadership Emotional Intelligence Loyalty Open-book 413

Great Results Team Building

NOVEMBER 10, 2024

Lorrie Coffey- What is Your Organization’s Employee Value Proposition An EVP are the unique benefits, values, and culture that the organization offers the employee in exchange for their performance and loyalty. CONNECT WITH LORRIE ON LINKEDIN. … and that is your November 2024 Leadership Development Carnival !

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Leadership Development Development Leadership Sample 289

N2Growth Blog

JANUARY 15, 2025

By weaving together all the critical touchpoints across the employee lifecycle, the Chief Employee Experience Officer cultivates an environment that drives engagement, loyalty, and professional growth.

Absenteeism 221

Absenteeism Diversity Execution Strategic Planning 221

Let's Grow Leaders

AUGUST 20, 2021

How approaching your work and decisions with a “let’s see how this works” perspective builds loyalty and engagement. Ambiguity and discomfort are a key part of the journey. 35:58 – Then we look at pencil culture vs pen culture.

Self-aware 476

Self-aware Loyalty Organization Team 476

N2Growth Blog

JANUARY 17, 2025

Nurturing loyalty hinges on curating consistent touchpoints, instilling proactive engagement models, and harnessing data to deliver personalized experiences. Additionally, the Commercial Leader steers an organizations commitment to customer-centric practices.

Long-term 195

Long-term Short-term Execution Loyalty 195

Strategy Driven

APRIL 22, 2024

Enhancing the customer experience is becoming increasingly vital for businesses to pursue sustained growth and customer loyalty. This score is a predictor of customer loyalty, as studies have shown that the easier it is for customers to interact with a brand, the more likely they are to return and become advocates for the company.

Loyalty 106

Loyalty Customer Loyalty Metrics Brand 106

Let's Grow Leaders

JULY 23, 2021

30:01 – Then we look at how you can help your team express their talents and why that makes such a difference to their loyalty and engagement. The 12 Inch Rule of Leadership. 2:00 – Introducing Kaliym Islam, PhD, author of The 12 Inch Rule of Leadership. 13:49 – Then we discuss how Kaliym learned this leadership humility.

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Leadership Influence Career Loyalty 444

N2Growth Blog

SEPTEMBER 13, 2024

With an acute focus on customer experience, the CXO taps into vast reserves of customer data to craft innovative solutions that enhance user experiences, boost satisfaction, and build lasting loyalty. This includes spotting trends, predicting customer behavior, and using this information to craft strategies that boost engagement and loyalty.

Diversity 360

Diversity Long-term Loyalty Brand 360

Leading Blog

FEBRUARY 12, 2020

Know what to look for in the talent you’re considering sponsoring, starting with performance and loyalty. What you should be concerned about when evaluating a potential protégés is loyalty to you and the organization. Step 3: Inspire for Performance and Loyalty. Step 1: Identify Potential Protégés. Performance is table stakes.

Loyalty 326

Loyalty Mentor Politics Skills 326

Leadership Freak

APRIL 21, 2022

Employee loyalty is a relic of the past. Employee retention is a fantasy in organizations when people are treated like tools. Free food and a foosball table in the employee lounge are sugar… Continue reading →

Loyalty 246

Loyalty Tools Organization Leadership Development 246

Lead from Within

DECEMBER 4, 2024

This skill helps you connect with your team on a personal level, fostering trust and loyalty. Here are five critical leadership capabilities that turn human advantage into sustained business success: Emotional Intelligence to Foster Trust AI might be powerful, but it lacks empathy.

Emotional Intelligence 146

Emotional Intelligence Skills Leadership Creativity 146

Let's Grow Leaders

MARCH 7, 2017

What leadership behaviors build employee loyalty and engagement? The first key to real encouragement is have a real understanding of which behaviors are driving your long-term results. For example, what behaviors lead to long-term customer retention? Sure it’s simpler to focus only on short-term outcomes.

Short-term 400

Short-term Long-term Compliance Loyalty 400

Lead from Within

NOVEMBER 20, 2024

I guide them to understand that engagement, empowerment, and an innovative work culture are key to loyalty and performance. As a leadership executive coach, I help leaders adopt proactive strategies to retain their best people. Effective leaders recognize this by inviting these high achievers to co-create solutions for key challenges.

Commitment 138

Commitment Executive Coaching Loyalty Career 138