Leading Blog

JUNE 1, 2021

Whether it's the death of a friend, loss of a job, a bad break-up, or the isolation of Covid-19, those who manage to be where their feet are will grow, stretch and emerge stronger, smarter, and more prepared as we find peace and gratitude in the pause. Upstanding : How Company Character Catalyzes Loyalty, Agility, and Hypergrowth by Frank A.

Books 414

Books Kotter Agility Leadership 414

Lead Change Blog

NOVEMBER 27, 2019

I spoke to Mike about how it must hard to be worried about the loyalty of one’s team members, and also discussed what he thinks makes someone a strong leader. The post Managing Irrational Colleagues appeared first on Lead Change. Next, build up rapport by establishing trust. I – Provide information.

Management 215

Management Guidelines Goal Loyalty 215

N2Growth Blog

SEPTEMBER 13, 2024

With an acute focus on customer experience, the CXO taps into vast reserves of customer data to craft innovative solutions that enhance user experiences, boost satisfaction, and build lasting loyalty. This includes spotting trends, predicting customer behavior, and using this information to craft strategies that boost engagement and loyalty.

Diversity 360

Diversity Long-term Loyalty Brand 360

N2Growth Blog

APRIL 30, 2024

Whether resolving conflicts, motivating team members, or managing stress, EQ drives the leader’s actions and reactions. Leaders who can self-regulate routinely manage their emotions well, avoiding destructive behaviors. This leadership facet is important as it avoids conventional transactional styles.

Emotional Intelligence 413

Emotional Intelligence Self-aware Leadership Morale 413

Leading Blog

APRIL 8, 2020

Your team has to know what your “ forever promise ” is—the organization’s commit-ment to customers that justifies customer loyalty. I’ve observed companies panicking and doing anything they can to manage short-term cash—and destroying hard-earned relationships at lightning speed. If you don’t have a forever promise, you’re sunk.

Crisis 370

Crisis Short-term Customer Loyalty Long-term 370

Let's Grow Leaders

DECEMBER 12, 2022

Leading through a layoff is one of the most unnerving challenges you can face as a manager. And, I had lost some of my best managers- – many of who had become close friends. We managed to sustain momentum, but it wasn’t easy. Your team will need extra time and space to process their feelings.

Team 562

Team How To Incubator Restructuring 562

N2Growth Blog

JUNE 29, 2016

Rather it’s the ability to both earn and keep the loyalty and trust of those whom they lead that sets them apart. If you build into those you lead, if you make them better, if you add value to their lives then you will have earned their trust and loyalty. Are those you lead better off for being led by you?

Leadership 337

Leadership Loyalty Bottom-up Bond 337

Strategy Driven

APRIL 22, 2024

Enhancing the customer experience is becoming increasingly vital for businesses to pursue sustained growth and customer loyalty. This score is a predictor of customer loyalty, as studies have shown that the easier it is for customers to interact with a brand, the more likely they are to return and become advocates for the company.

Loyalty 106

Loyalty Customer Loyalty Metrics Brand 106

Let's Grow Leaders

MARCH 7, 2017

Managers encourage the wrong behavior, for the wrong reasons…setting off a ripple effect of well-meaning frustration. What leadership behaviors build employee loyalty and engagement? Or have you seen a peer recognized for their “great work” only to find yourself secretly muttering “If they only knew?”

Short-term 400

Short-term Long-term Compliance Loyalty 400

Tanveer Naseer

MAY 23, 2017

That’s why it’s important to know who you are as you lead if you want to understand how you go about the work of managing, delegating and leading. The best managers tell the truth and always speak with candor because they want honest relationships with those who matter most: their people.

Loyalty 278

Loyalty Learning-by-Doing Micromanagement Delegation 278

Let's Grow Leaders

AUGUST 20, 2021

How approaching your work and decisions with a “let’s see how this works” perspective builds loyalty and engagement. Ambiguity and discomfort are a key part of the journey. 35:58 – Then we look at pencil culture vs pen culture.

Self-aware 476

Self-aware Loyalty Organization Team 476

Let's Grow Leaders

JULY 23, 2021

30:01 – Then we look at how you can help your team express their talents and why that makes such a difference to their loyalty and engagement. The 12 Inch Rule of Leadership. 2:00 – Introducing Kaliym Islam, PhD, author of The 12 Inch Rule of Leadership. 13:49 – Then we discuss how Kaliym learned this leadership humility.

Leadership 444

Leadership Influence Career Loyalty 444

Strategy Driven

JULY 26, 2024

Whether you own a small shop or manage a big store, finding new ways to boost sales and keep customers happy is key. Implementing a Customer Loyalty Program When a store introduces a customer loyalty program , it’s like saying a special “thank you” to those who shop there often.

Customer Loyalty 88

Customer Loyalty Loyalty Retail Strategy 88

Leading Blog

FEBRUARY 12, 2020

Sylvia Ann Hewlett reports in her book, The Sponsor Effect , “Senior-level managers are 53 percent more likely to have received a promotion in the last two years, if they have a protégé.” Know what to look for in the talent you’re considering sponsoring, starting with performance and loyalty. Step 1: Identify Potential Protégés.

Loyalty 298

Loyalty Mentor Politics Skills 298

Leading Blog

FEBRUARY 5, 2021

The mob bosses constructed enduring crime rings using core economic concepts of corporate governance that lawful managers also must follow. The Mafia values immorality, loyalty, resourcefulness, and steadfastness and attracted and retained mobsters with these values. Wannabe Mafioso often waited decades before becoming made men.

P&L 370

P&L Franchising Leadership Forrester 370

N2Growth Blog

DECEMBER 8, 2023

In addition, the CCO manages and implements strategies to drive revenue growth, break into new market segments, and foster customer engagement. Above all, risk management skills and sound business acumen are required to drive profitable growth and sustainable business expansion.

Trends 374

Trends Business Model Execution Marketing 374

Lead Change Blog

MARCH 24, 2021

It’s more than just good service: there’s a science behind brand loyalty. College brings even more freedom and less structure, making time management even more critical for college students. From retail to healthcare to education, we all know that customer retention is a primary objective for many organizations, and rightfully so!

Webinar 233

Webinar Loyalty Retail Objective 233

Leading Blog

JANUARY 30, 2023

Quiet firing” came about in response to it, describing the passive-aggressive behavior of managers who withhold opportunities from quiet-quitters instead of firing them altogether. Company leaders and managers must be able to communicate the same vision. There’s no way to reach a goal when everyone is rowing out of sync.

Trends 390

Trends Company COO CFO 390

N2Growth Blog

AUGUST 22, 2024

Advanced leadership, strategic thinking, and strong communication skills are vital for navigating financial negotiations, driving profitability, and managing regulatory complexities. This includes evaluating automation scenarios, assessing return on investment, and managing the economic implications of new technologies.

Chief Financial Officer 317

Chief Financial Officer CFO Skills Compliance 317

N2Growth Blog

JULY 17, 2024

Their spectrum of influence now transcends marketing to touch upon core aspects of business strategy, including product innovation, customer relationship management, corporate communications, and talent development. This fosters a sense of value and understanding for the customer, leading to increased loyalty and engagement.

Loyalty 221

Loyalty Advertising Brand Media 221

Women on Business

JUNE 8, 2024

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Customer Loyalty 100

Customer Loyalty Reference Loyalty Software 100

Women on Business

JUNE 8, 2024

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Customer Loyalty 100

Customer Loyalty Reference Loyalty Software 100

Let's Grow Leaders

JULY 25, 2022

That might not feel fair—after all, Eeyore was still invited to all the goings on in the Hundred Acre Woods and appreciated for his loyalty. While the initial cost is lower, managing the contractor and bringing them up to speed will cost more time and money, plus any extension of the contract would cost more money than the current situation.

How To 465

How To Analysis Influence Proposal 465

Joseph Lalonde

OCTOBER 17, 2022

Finally, ensure you hire an assistant manager who can help with the store’s day-to-day operations and a head pharmacist overseeing all medications and prescriptions. An Inventory Management System. A Loyalty Program. One way to encourage customers to keep returning is by implementing a loyalty program.

Insurance 210

Insurance Loyalty Advertising Budgeting 210

Leading Blog

DECEMBER 20, 2024

Leaders may also fall down on the back end of staffing out of misplaced loyalty or being afraid to let go of people whove lost effectiveness or who turn out not to be good picks. Either they are poor judges of talent or, out of insecurity, they shy away from appointing the best people.

Power 305

Power Kaplan Delegation Executive Coaching 305

Strategy Driven

JANUARY 25, 2024

Thriving in the ever-shifting business landscape demands effective management and the deployment of innovative strategies. In the realm of product sampling, the objective transcends immediate sales; it’s about cultivating brand loyalty.

Tactics 98

Tactics Sample Loyalty Management 98

Great Leadership By Dan

DECEMBER 11, 2018

Traditional versus inverted hierarchy With such a disposition, the management of coaching, performance, goals, communications, up- skilling, planning and evaluation becomes the natural task of the leader.

Team 283

Team Simon Leadership Leadership Styles 283

The Horizons Tracker

NOVEMBER 9, 2023

Research conducted by Florida International University’s College of Business (FIU Business) indicates that one effective method of cultivating trust, loyalty, and improved outcomes in the workplace involves employees developing the skill of managing their bosses.

Management 116

Management Constraint Sample Loyalty 116

N2Growth Blog

JULY 8, 2022

We see some of the best candidates coming from startups and thinking first about mobile technology, automated supply chain management, and data analytics. This has enabled a vital e-commerce channel infrastructure with retail stores implementing a “click and collect” delivery model. Agility is key.

Trends 368

Trends Agility CEO Chief Executive Officer 368

Lead Change Blog

AUGUST 7, 2019

Purpose, or an underlying company philosophy, not only drives strategic change, but also encourages customer loyalty and employee engagement. This is an invaluable discussion for executives, managers, team leaders, and human resource professionals looking for an effective way to engage and motivate employees at every level of an organization.

Webinar 240

Webinar Customer Loyalty Politics Human Resources 240

Leading in Context

FEBRUARY 24, 2021

By Linda Fisher Thornton Our responsibilities as a citizen, worker, leader, family member, and friend require us to choose ethics over loyalty. Yet, when we do, it can surprise people. Maybe that's because it is not the easiest path to take. Here's a story about a situation I faced very early in my career, when I was in my 20s.

Ethics 213

Ethics Positioning Power Loyalty 213

Lead from Within

SEPTEMBER 11, 2024

Developing a leadership style that resonates with your team is about more than managing tasks and meeting objectives; it’s about connecting on a personal and professional level. Recognizing achievements, big and small, not only boosts morale but also encourages continued excellence and loyalty among team members.

Leadership Styles 197

Leadership Styles Development Team Leadership 197

Leading Blog

DECEMBER 1, 2021

He also emphasizes the importance of closing the "empathy gap" between management and staff in order to create a more connected team that operates to its fullest potential--and how developing each team member's unique dreams, goals, and abilities sets up the company for success. Great leaders embrace a higher purpose to win.

Books 348

Books Leadership Uncertainty Customer Loyalty 348

Lead from Within

NOVEMBER 15, 2024

Here are a few reasons your employees are disengaged: Poor Leadership and Management Leadership plays a pivotal role in employee engagement. By investing in leadership development and improving management practices, you can create an environment where employees feel valued and supported.

Motivation 201

Motivation Loyalty Environment Commitment 201

N2Growth Blog

OCTOBER 8, 2024

Organizations that cultivate environments where everyone feels valued and heard are better positioned to foster innovation, boost employee engagement, and inspire loyalty. This means actively promoting gender balance, ethnic diversity, and inclusivity in all talent management processes.

Diversity 312

Diversity Leadership Groupthink Innovation 312

N2Growth Blog

JULY 12, 2024

The Role of Top Executives in Leading the Green Revolution The shift toward environmentally friendly operations cannot be handled solely by lower-level managers or specific departments. It represents a fundamental change in the business ethos that necessitates leadership at the highest level.

Innovation 248

Innovation Execution Strategy Long-term 248

N2Growth Blog

MAY 3, 2017

Response: Is the management team accessible? Customer Loyalty: Is the firm preferred among its customers? How quickly can ad-hoc management reports be delivered? Here’s a simple framework that I use with clients to form their company capabilities profile. Are decisions reached quickly and enacted swiftly?

Strategy 265

Strategy Company Strategic Planning Market Segmentation 265