article thumbnail

Researchers Argue AI Can Help Better Serve The Underservered

The Horizons Tracker

But new research from Texas McCombs looks at another way AI can be a force for good in society. “When effectively implemented, businesses utilizing AI to empower their vulnerable customers can expect a positive spillover, fostering increased loyalty, improved customer satisfaction, and boosted profits.”

McCombs 64
article thumbnail

Loyalty to a Leader Is Overrated, Even Dangerous

Harvard Business Review

The other night I watched Raymond Reddington, fictional star of the TV series The Blacklist , pull off another impossible plotline without breaking a sweat, explaining calmly to one of his minions that the key to winning is to “value loyalty above all else.” Remain loyal, the story goes, things will go well.

Loyalty 15