3 Valuable Insights Leaders Can Learn From Neuroscience
Tanveer Naseer
AUGUST 5, 2014
The “Why” of Everyday Work People do not have just one way of operating. Schemas reflect these changes of context; thus, when a call center employee is operating in a help-a-family schema, the kinds of behaviors that are appropriate are quite different from those in a deal-with-a-customer schema.
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