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The Flawed “Customer First” Focus (and Other Management Practices to Question)

Michael Lee Stallard

“It isn’t what we don’t know that gives us trouble, it’s what we know that ain’t so.” – Will Rogers. In his latest book, Under New Management , David Burkus challenges a number of conventional business practices. Under New Management is well worth reading. Under New Management is well worth reading. You May Also Enjoy: .

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Fixing the Game: What Capitalism Can Learn from the NFL

Leading Blog

Dean of the Rotman School of Management, Roger Martin, states in Fixing the Game , "We haven’t looked deeper into blameworthy CEO behavior to understand what really caused it. That theory, says Roger Martin, “had the unfortunate effect of tightly tying together two markets: the real market and the expectations market.”

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2011 ASA Deming Lecture by Roger Hoerl – Need Any Country be Poor?

Deming Institute

2011 ASA Deming Lecture by Roger Hoerl, GE Global Research: The World Is Calling; Should We Answer? Roger starts by discussing some areas of Deming’s work that are not getting the focus they deserve. Roger and Persia Neidermeyer wrote a book on the effort – Use What You Have: Resolving the HIV/AIDS Pandemic.

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The ?M? Word: A Company's Most Underrated Intangible | In the CEO.

In the CEO Afterlife

by John • November 30, 2011 • Human Resources , Leadership , Life , Marketing , Strategy • 0 Comments. But unlike finite measurements such as sales, market share, profit, stock price or market cap, momentum remains an intangible – a powerful one. Market share was responding but not profit. Leadership.

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LeadershipNow 140: October 2013 Compilation

Leading Blog

The Five Rules Every New CEO Should Follow by Roger Martin. Four Things to Get Right in Fast Growth Markets from @ChiefExecGrp. FT: Manage your time as well as your staff. From @WhartonLP > Building Resilience : ''Real'' Ways to Thrive During Tough Times. Which Comes First: Organizational Values or Personal Values? by Jon Mertz.

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Five questions to ask each week

Lead on Purpose

“Do business by design rather than by default.&# — The Product Management Perspective: We will improve our effectiveness and our ability to work with others by giving careful thought to these questions. Reply Michael Ray Hopkin , on June 19, 2010 at 10:17 pm said: Roger, glad to hear your enjoyed this post.

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Employees Do Care – and How that Helps your Bottom Line

Leading Blog

O FTENTIMES managers and executives push for organizational change and growth, yet their businesses continue to suffer from profit loss, lack of productivity, a decline in employee morale, and frustration. Managers sending the wrong message? Employees do care about the bottom line, and managers are correct in their message.

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