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The Senior Leader’s Checklist for Shaping Company Culture

Next Level Blog

Back in my own days as an executive, I was hugely influenced by a book called The Discipline of Market Leaders. The authors argued that companies had to pick between one of three paths to value creation and success in the market – operational excellence, customer intimacy or product leadership. How do things actually get done?

Company 246
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Blogging on Business Update from Bob Morris (Week of 4/29/13)

First Friday Book Synopsis

I hope that at least a few of these recent posts will be of interest to you: BOOK REVIEWS Customer CEO: How to Profit from the Power of Your Customers Chuck Wall The Referral Engine: Teaching Your Business to Market Itself John Jantsch Disney U : How Disney University Develops the World’s Most Engaged, Loyal, [.].

Kleiner 80
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Resistance to Change is Cooperation for Improvement

Mike Cardus

Change happens, and the cooperation/resistance is what you learn from and look for to co-construct what makes change work to improve the organization’s and your viability in the market. . This discomfort is Learning Anxiety.” – Schein pp. How do I work with resistance to change? Cooperation Through Change + Learning Anxiety.

Cooper 179
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It’s About What You Add to the Interaction

Lead Change Blog

Whether you’re a leader trying to market your product or service or that same leader wanting to effectively lead your team, having good relationships with others is crucial. That same principle applies to leadership: when those being lead trust their leader, they will go that extra mile.

Schein 218
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Ask, Learn, Follow Up and Grow

Marshall Goldsmith

In the “old days,” a person was hired into a position, learned the job, and – usually because of some form of functional proficiency – received a promotion into management. Then, as a manager, this same person could tell a few people what to do. The world is changing too rapidly. What would happen?

Follow-up 147
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Benefits of Debriefing

Strategy Driven

market) risk obsolescence or irrelevance. Information overload is the management crisis of the 21stcentury. Keep your company fighter-pilot agile in any turbulent or changing market. It helps us to continually revise our assumptions about the market, economy, and world. But how is this done? Debriefing has many benefits.

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3 Questions Executives Should Ask Front-Line Workers

Harvard Business Review

He asked it continually of his employees, his suppliers, and his customers—and he demanded that each of his managers do the same too. He reversed precipitous declines in market value, employee engagement, financial results, and corporate responsibility. Communication Leadership Managing people'

Schein 11