The Process is as Important as the Product: 7 Tips to Manage Both
Jesse Lyn Stoner Blog
SEPTEMBER 24, 2012
This was the situation the leaders of Southern New England Telephone Company (SNET) faced in 1994 when Connecticut deregulated the local market. If they had involved wide representation of management and front-line workers during the earlier planning process, their people would have joined them on the journey from the beginning.
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