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Increasing Engagement of Front line Employees

Kevin Eikenberry

Yesterday, while facilitating a leadership discussion with a group of managers and owners at a conference for the Lumbermens Merchandising Corporation, the topic of engaging the front line employees came up. ” [.].

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Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. So I put on my best Rich Gee smile and politely asked for the manager. So what the store was really saying to me was, “NO! Bad Customer! You must play by our rules!&#

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Sears: A Post Mortem

Women on Business

Sears has been on a steady decline for quite some time and they have just released news that they have a new merchandising officer. They have lured Brookstone CEO, Ron Boire, to fill this invented position under the guise that a focus on merchandise will help the struggling brand. Find your voice and stay true to it.

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A Guide to Buying a Commercial Freezer

Strategy Driven

If you are considering joining the food industry, and you are looking for a merchandiser freezer that will offer you ample long term storage as well as enticing product display, this article will help you find the most practical freezer that will also help minimize the time that consumers take browsing the products that are displayed.

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10 Tips For Successfully Opening And Managing Your Retail Store

Strategy Driven

But how can you manage this increase successfully as a store owner? So, here are a few tips to help you open and manage your retail store in this ever-changing economy: 1. Know Your Customers Successfully opening and managing a business requires you to know and become familiar with your potential customers.

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Caring for the Commons

Great Leadership By Dan

Incidentally, Costco employees sell twice as much merchandise per square foot of retail space as their nearest competitor – Sam’s Club! Meeting “guidance” by managing earnings is the standard. On the other hand, Jim Sinegal, the recently retired CEO of Costco Wholesale, generously paid his warehouse employees.

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Preparing Your Store so You Attract Customers and Keep Them Coming Back for More

Strategy Driven

Also, get rid of any unnecessary racks for merchandise. Instead of relying strictly on racks, try fun ideas, like hanging merchandise on the walls. Get Rid of Some Merchandise. Then, keep them out in the open, but don’t block your customers’ lines of sight. At first, this may sound like a bad idea.