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Read all about it! 2024’s best management writing (and podcasts), revealed!

Chartered Management Institute

2024’s best management writing (and podcasts), revealed! This new national prize is a collaboration between CMI, the British Academy of Management and the Chartered Association of Business Schools. Professor Katy Mason is president of the British Academy of Management and sits on the judging panel. Article: Read all about it!

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Great Customer Service is Not Grumpy, Grouchy or Gross | Navigator Newsletter #173

Chart Your Course

The logic behind customer retention management (CRM) is simple — It costs far less money to keep customers happy than to spend much more money replacing the unhappy ones with new customers. I found myself standing outside the closed and gated doorway to an Applebee’s restaurant ten minutes before opening time. I was wrong!

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Possibility Maximizer: Leading Effectively E-Newsletter

Sales Wolf Blog

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! License.

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Overriding Our Instincts in Order to Become Caring Leaders

Leading Blog

We follow the acronyms, rules, and checklists we’ve learned from the innumerable books we’ve read, classes and symposiums we’ve attended, and mentors whose wisdom we’ve sought. Perhaps it’s because as managers, we face a horde of challenges. Did I send out a monthly newsletter? Did I say hello to a stranger in the cafeteria?

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From Clashes to Collaboration – 7 Steps to a Thriving Team Culture After a Corporate Merger

Great Results Team Building

Utilize management interviews, employee surveys, and even customer feedback , but don’t stop there. Utilize town halls, email newsletters, and internal social media platforms to keep everyone informed and engaged with STORIES of values in action that inspire and inform. Don’t wait for the tremors to erupt.

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Highlights – 24 April

Chartered Management Institute

Article: Highlights – 24 April Wednesday 24 April 2024 Share Share to Twitter Share to Facebook Share to LinkedIn Share via email A celebration of quality and happiness – and why good management reaches beyond borders. A world of growth Quality management is of course close to our hearts, and key to the future of this country.

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Leader's Guide to Radical Management

Kevin Eikenberry

Radical Management, though not succinctly defined by the author, is an approach to leadership and management that leads to greater job satisfaction, higher productivity, client delight and continuous innovation. The book’s subtitle accurately describes, as it should, what you can expect from this great read.