Harvard Business Review

OCTOBER 31, 2014

Managers can use this knowledge to improve the effectiveness of a process or system inside their organizations. Just as an architect thinks carefully about how to best design environments and physical spaces to avoid inefficiencies, managers can adopt choice architecture. We commonly think of leaders as managers.

Norton 14

Norton Operations Ryan Airlines 14

Harvard Business Review

AUGUST 29, 2012

We have a bias — one that operates below our conscious awareness — leading us to prefer the potential for greatness over someone who has already achieved it. In one study, they asked participants to play the role of an NBA team manager who had the option of offering a contract to a particular player.

Norton 17

Norton Learning-by-Doing Uncertainty Information 17

Harvard Business Review

OCTOBER 23, 2013

Another says she is most excited about the opportunity to change how the industry operates and have a big impact on improving lives. One sales manager, a former actor, recited Shakespeare at a customer meeting and won over skeptical executives. Managing people Motivation' ” “Our products change lives.”

Motivation 14

Motivation IPO Norton Open-book 14

Harvard Business Review

DECEMBER 13, 2017

Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Self-management: Being a PM can be incredibly stressful. Company Fit.

Products 8

Products Productivity Core Competence Management 8

Harvard Business Review

DECEMBER 8, 2015

Many large corporations manage to find big bundles of shares (and huge amounts of cash) for executive compensation, even though there’s little relationship between senior-management pay and financial results. It takes a careful mix of mission, management, and culture. It doesn’t have to be. Insight Center.

ESOP 8

ESOP Open-book Norton Loyalty 8

Harvard Business Review

AUGUST 24, 2017

A colleague who doesn’t listen can also “have very negative consequences from an operational standpoint — there are often a lot of mistakes because projects don’t get executed correctly.” If upper management isn’t on board, it’s going to fall apart. Over time, Nancy improved.

How To 15

How To Follow-up Case Study Norton 15

Harvard Business Review

MARCH 11, 2015

I talked with Ryan Buell , an assistant professor at the Harvard Business School, who studies the intersection of operations and customer behavior. Cinemark theater’s new self-service kiosks have “had concession spending per person climb for 32 straight quarters.” ” So why the uptick?

Banking 8

Banking Technology Norton Ryan 8

Harvard Business Review

SEPTEMBER 18, 2015

Similarly, as I wrote in the past , organizations can identify more effective management practices through a better understanding of human behavior. Behavioral science can help managers design new practices, suggest improvements to existing ones, or provide ex-post explanations of why people reacted in a particular way.

Letter 8

Letter Policies Norton Bottom-up 8