Terry Starbucker

MAY 22, 2016

One year on since our acquisition of our Rocky Mountain cable TV systems, there was a significant operational issue that needed our attention. In 1987, I was hired by a cable pioneer, Jack Kent Cooke, to be the VP of Operations for a cable company he had just purchased with over 400,000 customers scattered in 19 states.

Letter 171

Letter Leadership Call Center Long-term 171

Persuasive Powerhouse

OCTOBER 18, 2010

I work for a telecommunications company and occasionally I’m in the field dressing fiber optic cable in cabinet. Mary Jo Asmus A former executive in a Fortune 100 company, I own and operate a leadership solutions firm called Aspire Collaborative Services. It comes from the work my clients do. They are amazing.

Greenleaf 145

Greenleaf Maslow Telecommunications Blog 145

Marshall Goldsmith

NOVEMBER 4, 2013

Internal partnerships include direct reports, co-workers and managers. Managers of knowledge workers – people who know more about what they are doing than their mangers must be good partners. Partnering with managers. Many leaders will be operating more like the managing director of a consulting firm.

Short-term 107

Short-term Long-term Trends Telecommunications 107

Leading Blog

APRIL 16, 2021

Operating a small business is not unlike owning a really old house: things break a lot, and you need to fix them, over and over and over. I don’t try to mislead others or deliberately cause injury to someone for my gain, so I simply assumed everyone else would operate that way in business. Ours did; over 700 did not.)

Learning-by-Doing 274

Learning-by-Doing Long-term Automotive Open-book 274

HR Digest

SEPTEMBER 16, 2024

Image: Pexels AT&T Reaches Tentative Labor Agreement in the Southeast and West The tentative CWA and AT&T settlement covers technicians, customer service representatives, and workers in charge of setting up and maintaining the residential and business wireline telecommunications network for the organization.

Telecommunications 52

Telecommunications Chief Operating Officer Henderson Call Center 52

Strategy Driven

JUNE 2, 2015

For nearly three decades, Ruth led the Institute of Nuclear Power Operations’ (INPO) Information Technology Division as Director, Computer Systems and Telecommunications and Director, Information Technology and Data Services. nuclear power industry which reduced costs with economies of scale, shared content, and secure student data.

Information Technology 50

Information Technology Telecommunications Committee Technology 50

Eric Jacobson

FEBRUARY 1, 2017

Melissa Greenwell "You are leaving money on the table and forfeiting your strategic advantage if you don't have women well represented on your boards and seniors management teams," argues Greenwell. High-potential women often operate under the radar. percent a year higher than those with no female representation.

Chief Operating Officer 50

Chief Operating Officer How To Leadership Telecommunications 50

Eric Jacobson

MARCH 20, 2021

But it also includes a real humility on the part of leaders and an openness to learning from others – whether that’s walking through agile working labs and asking people what they’re doing to visiting companies to understand how they operate to simply reading interesting books. He is based in Paris. He is based in Copenhagen.

McKinsey 65

McKinsey B2C Telecommunications Learning-by-Doing 65

Strategy Driven

JANUARY 28, 2020

Furthermore, the media and information industries will continue to invest in telecommunications outsourcing. Instead of building in-house teams to cover non-key operations and other excess workloads, they will opt to outsource since it’s the more cost-effective way to go. Cloud-based technology increases connectivity.

Outsourcing 65

Outsourcing Trends Offshoring Telecommunications 65

Strategy Driven

MAY 15, 2015

The client is opening new locations in new communities and asks its consultants to formulate a plan of action and oversee operating aspects. Widget manufacturing companies team with retail management experts to open a string of widget stores. Managing mergers, acquisitions and divestitures. Scientists, per research program.

Cooper 50

Cooper Open-book Tourism Telecommunications 50

Eric Jacobson

MAY 25, 2016

Clearly and powerfully define your company's contribution to society -- which must be at the heart of the company's purpose, not a side operation. Apply world-class management to traditionally "soft" societal topics. Engage radically -- a completely open, proactive and constructive approach to the outside world.

Company 50

Company Competitive Advantage Open-book Long-term 50

Strategy Driven

JANUARY 10, 2018

Such a team should include those from IT, telecommunications, logistics and customer service divisions and should be capable of running the business from a temporary location if necessary.

How To 51

How To Telecommunications Brainstorming Planning 51

Harvard Business Review

JUNE 6, 2011

A company's value can rise and fall dramatically by how well it manages partnerships. s stock fell over 7% on news out of China that the company's JV partner had transferred some of the joint business to its wholly-owned operation. management has since responded rapidly, and is reportedly working out a new arrangement with its partner.

Management 17

Management Airlines Telecommunications Marketing 17

Harvard Business Review

NOVEMBER 9, 2011

That's what we found when we studied the top management teams of companies in Europe over the past three years. Part of the problem may be in the backgrounds that companies desired: 85% of COOs had experience in operations, strategy, or finance. What role does he or she play in the organization? What do you think?

COO 15

COO Sample Telecommunications Automotive 15

Harvard Business Review

MAY 8, 2012

Starting in the 1970s, the country's ability to create low-cost, quality products helped them dominate key industries, such as automobiles, telecommunications, and consumer electronics. As Fujio Ando, senior managing director at Chibagin Asset Management suggests, "Japan's consumer electronics industry is facing defeat.

Six Sigma 21

Six Sigma Kaizen Govindarajan Telecommunications 21

Harvard Business Review

MAY 16, 2011

But most true collaborations cannot be controlled with fixed terms that are defined in advance — they must be managed through relational contracts that allow you to respond flexibly to new information. Their challenge then is to learn how to manage these partnerships differently than the vendor relationships they had before.

Software 18

Software Licensing Long-term Telecommunications 18

Harvard Business Review

JANUARY 17, 2012

As new technologies in social media, transportation, and telecommunications bring us closer together, it's more critical than ever for organizations to recruit, develop, and retain multicultural leaders who can skillfully navigate both the opportunities and challenges of a more connected world. The world is getting smaller.

Competitive Advantage 16

Competitive Advantage Leadership Telecommunications Talent Management 16

Harvard Business Review

MAY 9, 2012

Through the first half of the last decade, a foundation of Nokia's competitive advantage was its unmatched ability to customize a wide variety of phones for operators. It helped to establish the Symbian operating system in 1998 and spent a fortune trying to attract developers to the platform.

Innovation 16

Innovation Supply Chain Telecommunications Core Competence 16

Harvard Business Review

JUNE 7, 2017

Management teams often assume they can leapfrog best practices for basic data analytics by going directly to adopting artificial intelligence and other advanced technologies. For example, one telecommunications company we worked with can now predict with 75 times more accuracy whether its customers are about to bolt using machine learning.

Company 16

Company Telecommunications Retail Supply Chain 16

Harvard Business Review

NOVEMBER 23, 2010

He started very well, but as soon as his cash flow improved, financial burdens from family systems stifled his operations. When artisans have no understanding of their cash flows, they fail prey to spending a big percentage of their working capital, without meaning to, on non-business issues that usually cripple their operations.

Books 15

Books Guidelines Banking Telecommunications 15

Harvard Business Review

NOVEMBER 23, 2010

He wasnt a process manager. Operations : Approaches problems practically; stands firm on issues, perseveres; maintains a standard of consistency and quality; provides stable leadership and supervision; develops detailed plans and procedures; implements projects in a timely manner; keeps financial records straight.

Process 15

Process CEO Insurance Guidelines 15

Harvard Business Review

MAY 2, 2011

Without operating in the former, they won't be able to attain economies of scale; sans the latter, they're unlikely to continue developing state-of-the-art technologies. Only companies that can leverage multiple advantages by keeping their eyes on all the world's regions and operate globally are likely to win.

Globalization 15

Globalization Marketing Venture Capitalist Biotechnology 15

Harvard Business Review

JANUARY 25, 2012

Data-driven managers, departments, and organizations have always enjoyed distinct advantages. The data-driven have crafted the best strategies, uncovered wholly new markets, and kept operational costs low. alone faces a shortage of roughly ten analytically-competent managers for each deep analyst. Invest in people.

Organization 15

Organization Telecommunications McKinsey Price 15

Harvard Business Review

MARCH 11, 2013

These interviews were conducted with salespeople across a wide variety of industries including high technology, telecommunications, financial services, consulting, industrial equipment, healthcare, and electronics, to name a few. Price versus Value. 800 Pound Gorilla. Administrivia. Pre-sales Resources.

Telecommunications 19

Telecommunications Price CRM Long-term 19

Harvard Business Review

SEPTEMBER 21, 2018

In contrast, 70% of respondents think their boards have effective processes for staying current on the company; 69% for compliance; 66% for financial planning; and 55% for risk management — although we should note that managing risks is a crucial consideration when pursuing innovation.

Innovation 14

Innovation Short-term Telecommunications Long-term 14

Harvard Business Review

AUGUST 29, 2016

We conducted a study , recently published in the Academy of Management Journal , to learn more about a neglected dimension of board composition: the proportion of domain experts. But the full spectrum of these relationships is far from fully understood.

Telecommunications 14

Telecommunications Banking Uncertainty Sample 14

Harvard Business Review

MAY 8, 2012

Bharti is the largest telecommunications services provider in India. In response, the management team made a counterintuitive move: It outsourced network installation, maintenance, and service to Ericsson, Nokia, and Siemens, and chose IBM to build and manage its IT systems. Bharti looks nothing like other telecoms. In the U.S.,

Outsourcing 14

Outsourcing Wireless Telecommunications Core Competence 14

Harvard Business Review

NOVEMBER 23, 2010

In a downbeat tone the manager of a fast-growing healthcare provider rattled off a list of reasons that her company was turning into a numbers-driven organization: Industry regulations required it, Medicare reimbursement policies required it, and delivering specialized services required yet another form of quantitative analysis.

Entrepreneur 15

Entrepreneur Strategy Telecommunications Software 15

Harvard Business Review

JULY 31, 2012

For a micromarket strategy to work, however, management must have the courage and imagination to act on the insights revealed by this type of analysis. Once management is on board, the sales team needs to understand the rationale behind the micromarket strategy and have simple tools that make it easy to implement.

B2B 15

B2B Chemicals Analysis B2C 15

Harvard Business Review

DECEMBER 28, 2012

While this graying of the Boomer generation certainly has implications for health care and social policy (and for me personally, as one of those eventual retirees), it may have even more significance for the nature of the workforce and the job of the manager. First, there will be a shortage of workers for key jobs.

Telecommunications 13

Telecommunications Chemicals Health Care Planning 13

Harvard Business Review

AUGUST 1, 2013

These differences go to the foundation of the modern corporate IT department — the infrastructure — which includes the software, hardware, communications, facilities, data centers, operations, and other technical resources a corporation operates. IT management Information & technology Innovation'

CIO 12

CIO Technology Telecommunications Information Technology 12

Harvard Business Review

JULY 16, 2013

And 43% cited technology expertise, HR-talent management, international-global expertise, and succession planning as the skills missing most on their boards. The industry with the greatest skills gap was IT & telecommunications, whose boards are in serious need of international-global expertise and HR-talent management.

Telecommunications 10

Telecommunications Biotechnology Health Care Real Estate 10

Harvard Business Review

OCTOBER 24, 2012

VC fund managers in Mexico are still learning how to achieve trust with our investors, the limited partners (LPs). In Mexico, in the innovative sectors that entrepreneurs usually enter — mobile technology, branchless banking, housing for rural or semi-urban areas, basic services such as water, telecommunications, education, etc.

Industry 13

Industry Telecommunications Incentives Banking 13

Harvard Business Review

NOVEMBER 29, 2010

Harvard Business Review Cart My Account Downloads Explore Today on HBR Blogs Magazine Books Authors Store Harvard Business School Topics Change Management Competition Innovation Leadership Strategy Skills Emotional Intelligence Managing Yourself Measuring Business Performance Project Management Strategy Execution Industries Finance & Insurance (..)

Banking 17

Banking Crisis Merton Guidelines 17

Harvard Business Review

MARCH 12, 2012

We operate in a business landscape driven by an obsession with youth. And according to a survey by Network World magazine, only about one in eight tech managers 30 years old or younger had hired anyone over 40 during the previous year. I should know. If you're aiming at a youth-dominated sector, know the odds. She was bracingly blunt.

COO 17

COO Chief Financial Officer Telecommunications Technology 17

Harvard Business Review

NOVEMBER 30, 2010

If we hope for better management of large-scale endeavors, our models will have to look beyond what it takes to inform individual, or even organizational, moves. If we hope for better management of large-scale endeavors, our models will have to look beyond what it takes to inform individual, or even organizational, moves.

Guidelines 15

Guidelines Education Telecommunications Emotional Intelligence 15

Harvard Business Review

DECEMBER 26, 2014

The phenomenon of fast-track CEO succession appears to be most prominent in the retail, technology, media, and telecommunications sectors—all of which are particularly affected by disruptive business models and new competitors. Through this effort, we have observed certain characteristics of this emerging trend.

CEO 15

CEO Contingency Plans Telecommunications Planning 15