Harvard Business Review

SEPTEMBER 26, 2011

When Lafley took over as CEO, he made a subtle but important but change in a core, senior-management, performance-measurement criterion. He changed "Market Total Shareholder Return" (M-TSR)" to "Operating Total Shareholder Return (O-TSR)."

TSR 15

TSR CEO Short-term Long-term 15

Harvard Business Review

OCTOBER 3, 2012

Management set out to build the best customer experience possible by instituting a training program for sales staff and fully committing themselves to its implementation. The findings revealed that a group of companies emerged with higher total shareholder return (TSR) than their peers post-recession.

TSR 16

TSR Apparel Consultative Uncertainty 16

Harvard Business Review

APRIL 30, 2013

Indeed, our study shows that the biggest variations in TSR are not between industries but within them. But the TSR variations of companies within these industries were far greater: 44 percentage points in tobacco and 69 percentage points in computers and peripherals. For them, industry was not destiny. So how do the winners do it?

TSR 8

TSR Industry Company Airlines 8

Harvard Business Review

DECEMBER 25, 2014

In the case of Rohm and Haas this process began in earnest in 1985 with the appointment of a Greek national, Dr. Basil Vassilou, to head our operations in Europe; followed by a Cuban, Henri Martinez, heading our Latin American operations starting in 1988; an Indian American (myself) heading up Asia Pacific operations in 1993.

Team 15

Team Diversity CFO TSR 15

Harvard Business Review

OCTOBER 3, 2012

Management set out to build the best customer experience possible by instituting a training program for sales staff and fully committing themselves to its implementation. The findings revealed that a group of companies emerged with higher total shareholder return (TSR) than their peers post-recession.

TSR 9

TSR Apparel Consultative Uncertainty 9