Management Root Cause Analysis Technology 
The Practical Leader
MARCH 13, 2024
“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. Wholistic approaches focus on interconnections and cause-and-effect relationships.
The Practical Leader
JUNE 14, 2023
This too shall pass” From Bolt-On Programs to Built-In Culture Change Hundreds of studies over the decades have shown that 50 – 70 percent of improving customer service levels, restructuring, mergers/acquisitions, introducing new technologies, performance management systems, leadership training, and the like fail.
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Eric Jacobson
AUGUST 25, 2014
The bottom line is that, despite how technological and automated organizations have become, at their core they remain a collection of human energies that are merely being applied in an organized environment," explains Shaner. Listening is the root of collaboration, root-cause analysis, and effective teamwork.
Eric Jacobson
JANUARY 23, 2018
The bottom line is that, despite how technological and automated organizations have become, at their core they remain a collection of human energies that are merely being applied in an organized environment," explains Shaner. Listening is the root of collaboration, root-cause analysis, and effective teamwork.
Eric Jacobson
MAY 1, 2014
The bottom line is that, despite how technological and automated organizations have become, at their core they remain a collection of human energies that are merely being applied in an organized environment," explains Shaner. Listening is the root of collaboration, root-cause analysis, and effective teamwork.
Eric Jacobson
AUGUST 15, 2017
The bottom line is that, despite how technological and automated organizations have become, at their core they remain a collection of human energies that are merely being applied in an organized environment," explains Shaner. Listening is the root of collaboration, root-cause analysis, and effective teamwork.
Eric Jacobson
OCTOBER 11, 2013
The bottom line is that, despite how technological and automated organizations have become, at their core they remain a collection of human energies that are merely being applied in an organized environment," explains Shaner. Listening is the root of collaboration, root-cause analysis, and effective teamwork.
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