The Practical Leader

MARCH 19, 2012

A new study was recently published by the global management consulting firm, Boston Consulting Group (BCG). ” They concluded that “structural levers” like management processes and systems were most effective when they followed and supported effective leadership behaviors.

System 63

System Process Six Sigma Management 63

Chartered Management Institute

MARCH 6, 2012

One thing that we feel is the benefit of lean and Six Sigma is actually the return on investment in these programs,” he said. The meeting example is probably very cheap, but other improvements may require investment in new technology, training or tools. Where’s the cash?”.

ROI 86

ROI Process Six Sigma Lean Manufacturing 86

Strategy Driven

NOVEMBER 21, 2013

institutionalized mistrust, resignation, or resentment), technology addiction (which can make it difficult for some people to actually talk to others), or a simple incompetence for speaking and listening. This lack of listening can be the result of degenerative moods (e.g., Lock in and Engage Top Talent. Set the Stage for Engagement.

Six Sigma 64

Six Sigma Productivity Products Chief Executive Officer 64

Harvard Business Review

NOVEMBER 9, 2023

AI already is being used in some areas of process improvement, and the usage of this technology — including generative AI — promises to grow. But it will never fully replace people — and that poses management challenges. That’s because it can perform tasks faster and much less expensively than humans alone.

Six Sigma 28

Six Sigma Technology Process Management 28

The Practical Leader

AUGUST 31, 2011

We’ve been working with more and more executive teams who proclaim strategies for transforming their culture toward higher safety, customer service, innovation, Lean/Six Sigma approaches, productivity, employee engagement, or new technology platforms. The Peak Performance Balance: Managing Things and Leading People.

Six Sigma 53

Six Sigma Workshop Seminar Self-aware 53

Strategy Driven

APRIL 2, 2014

When organizations want to build a process culture, they need to identify leaders for each process improvement effort—namely an Executive Sponsor, Process Owner, Project Lead and Business Process Management (BPM) Team Facilitator. You just finished reading Five Coaching Tips to Help Business Process Management Leaders Succeed !

BPM 56

BPM Process Tips Management 56

Strategy Driven

NOVEMBER 7, 2013

The last decade ushered in an economic meltdown and technological breakthroughs that have forever changed the business world as we knew it. Unfortunately contemporary management theory and practices have ill prepared us for our current reality. Complimentary Resource – Shifting the Focus for Profitability.

Ohno 50

Ohno Productivity Products Six Sigma 50

Skip Prichard

JULY 15, 2019

But Nincompoopery is something different: it’s the corporate stupidity that drives customers crazy, and keeps everyone—customers, employees, managers and business owners—from getting what they want. And that’s only scratching the surface of everything we’re trying to manage in this brave new world.

How To 78

How To Middle Management Innovation Technology 78

Deming Institute

SEPTEMBER 23, 2019

The content of this blog was prepared as an article for the first edition of the Lean Management Journal, later known as The LMJ. In the late 1960s, Frank Pipp, an assembly plant manager for a Ford Motor Company factory, instructed his staff to purchase competitor’s cars. Deming is the core of our management.” and Japan.

System 74

System Productivity Products Deming 74

Harvard Business Review

JANUARY 18, 2011

The first decade of the 21st century brought about an incredible amount of technological advances — Facebook, Twitter, Android, iPod/iTunes/iPhone/iPad, and many other innovations transformed how we communicate, work, and live. But it is often the processes that helped create and manage these technologies that prove most enduring.

Innovation 16

Innovation Supply Chain Management Six Sigma 16

Harvard Business Review

OCTOBER 27, 2014

A mid-level manager in this 5,000-employee hospital, she is leading a 70-member group on patient flow as part of a larger organizational effort. Her ability to lead and inspire — to become a change leader from her position as a mid-level manager — is helping her team produce results. I found a few defining characteristics: 1.

Middle Management 16

Middle Management Six Sigma Taylor Taylorism 16

Harvard Business Review

MARCH 7, 2011

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). Many companies adopted Six Sigma in the late 1990s.

Six Sigma 15

Six Sigma BPM Process Hammer 15

Harvard Business Review

OCTOBER 18, 2012

If you've had a bad experience with an operational improvement effort (like Six Sigma or Business Reengineering), or if you haven't given it much attention lately, you should take a fresh look. Continuous improvement and quality have become part of the management lexicon. The growth of social technology for sharing and learning.

Operations 15

Operations Six Sigma Supply Chain Webinar 15

Harvard Business Review

MARCH 23, 2011

The result: Employees get confused and cynical (senior management's "flavor of the month"). Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) Under the guidance of external coaches, the $7.2

Six Sigma 15

Six Sigma TQM Kaizen Balanced Scorecard 15

Harvard Business Review

DECEMBER 21, 2011

My team would have people with deep functional knowledge and skills (strategy, sales, marketing, finance, and information technology) to align surrounding processes. If you do Six Sigma in isolation, the work force doesn't have time to implement the changes.". For example, HR managers tend to defend the status quo.

Six Sigma 15

Six Sigma Skills Team Compliance 15

Harvard Business Review

FEBRUARY 26, 2014

Such advice is plentiful and familiar: Make time for non-work activities, exercise to reduce stress, learn to say “no,” manage your time more efficiently. At Quest Diagnostics, we turned things around, in part, by adopting Six Sigma, which aims at a standard of perfection. Leadership Managing yourself Work life balance'

Career 22

Career Six Sigma Deming Advice 22

Harvard Business Review

JUNE 13, 2018

One of the most recent automation technologies to emerge is robotic process automation , or RPA. As Andrew Spanyi , the author of four books on process management, put it to us by email: “RPA does not redesign anything. It doesn’t ask whether we need to do this activity at all. However, many companies don’t do that.

Process 15

Process Six Sigma Company Technology 15

Harvard Business Review

SEPTEMBER 21, 2012

Fortunately, new technologies and services deliver education flexibly, giving America new opportunities with "Education 2.0." Project Management and Lean Six Sigma certifications both center on hands-on learning. Time and cost constraints limited these options.

Skills 21

Skills Six Sigma Supply Chain Education 21

Harvard Business Review

MAY 30, 2012

There's something about the culture of business that tends toward excess — in financial markets, to be sure, but also in the "market" for new ideas and management techniques.

Innovation 21

Innovation Airlines Six Sigma Lean Production 21

Harvard Business Review

JANUARY 10, 2011

Each post will examine the challenge from a different perspective, including design, technology, urban planning and more. Our team put Six-Sigma thinking to work. Dr. Burns' career has spanned scientific research; issues management; science and technology leadership and business management. Stephanie A.

Govindarajan 16

Govindarajan Six Sigma Energy Transportation 16

Harvard Business Review

JANUARY 11, 2011

To combat these pressing issues, a number of hospitals across the United States are trying new approaches to managing their complexity — and with their progress a new paradigm for hospital management may be taking shape. Do you have other thoughts or experiences about how hospitals can be managed more effectively?

Six Sigma 15

Six Sigma Health Care Transportation Wireless 15

Harvard Business Review

JANUARY 7, 2013

1 billion price tag paid by Facebook for Instagram, whose primary asset is not technology, but the best photo sharing UX in the business (and some of the best UX talent as well). Today, it is not uncommon to hear an executive talk about managing a $30 billion brand. So what is management to do? Just look at the. $1

Strategy 13

Strategy Six Sigma Engineering Bottom-up 13

Harvard Business Review

MAY 13, 2014

GE is an icon of management best practices. Under CEO Jack Welch in the 1980s and 1990s, they adopted operational efficiency approaches (“ Workout ,” “Six Sigma,” and “Lean”) that reinforced their success and that many companies emulated.

Six Sigma 11

Six Sigma Incubator Payback Period Ries 11

Harvard Business Review

SEPTEMBER 27, 2012

Since the data originate from many sources, you must assign managers to cross-functional processes and to important external suppliers, and ensure that data creators understand what is expected. You must measure quality, build in controls that stop errors in their tracks, and apply Six Sigma and other methods to get at root causes.

Six Sigma 16

Six Sigma How To Quality Long-term 16

Harvard Business Review

OCTOBER 28, 2013

The model for healthcare is being flipped upside down — from decades of focusing on acute care episodes and encouraging utilization to a future where successful organizations are able to reduce utilization, manage population health, and activate patients in the consumption (and delivery) of their own care.

Health Care 10

Health Care Innovation Six Sigma Consultative 10

Harvard Business Review

DECEMBER 6, 2012

This is to say that you don't have to wait until the end of the decade for some breakthrough technology to emerge; it's already here, albeit in bits and pieces. They stand on the shoulders of the methods of "Process Strategy 1.0": Lean , Six Sigma , and Business Reengineering. Let's explore what Process Strategy 2.0

Process 10

Process Examples Strategy Six Sigma 10

Harvard Business Review

JULY 30, 2018

Neither viewed market share as its top priority, but both kept it current in their databases to be ready for the occasional question from senior management. An important issue arose and management asked the two departments to determine whether the company had been losing market share. Which is exactly what happened.

Six Sigma 12

Six Sigma Long-term Supply Chain Definition 12

Harvard Business Review

OCTOBER 22, 2013

You may ask, what are some risky investments that stand a high chance of failure but, if successful, enable larger technological leaps that promise earthshaking impact? Three major factors drive convergence: technology, competition, and the customer. Let’s say you’re in the energy sector. Find Pivots.

Skills 11

Skills Power Six Sigma Disruptive Innovation 11

Harvard Business Review

OCTOBER 30, 2013

With all the excitement (and anxiety) surrounding big data and advanced analytics, it is not surprising that many organizations are naming Chief Data Officers (CDO) to manage their data needs. You don’t need a Chief Data Officer to put basic data management capabilities in place. Information & technology Strategy'

Six Sigma 9

Six Sigma Long-term Information Technology Short-term 9

Harvard Business Review

MARCH 20, 2015

But with the rapid implementation of electronic health records (EHRs), CNOs are now expected to master new trends in health care information technologies to engage hospital leaders in strategic discussions about major technology investments. This problem is not limited to top management, however.

Six Sigma 8

Six Sigma Health Care Supply Chain Technology 8

Harvard Business Review

NOVEMBER 24, 2015

For example, one CEO of a large technology firm oscillated between major expansions (e.g. Each of these might make sense individually, but because they haven’t been positioned as an integrated way of coping with a changing environment, employees have become skeptical about senior management’s ability to secure the future.

Welch 8

Welch Six Sigma Real Estate Learning-by-Doing 8

Harvard Business Review

OCTOBER 18, 2013

With these rules in place, 8 cross-functional teams—each composed of middle managers, a consultant guide, and a sponsor from the leadership team—were formed. Finally, the leadership team, in partnership with Booz & Company, invited people from across the system to collaborate in cost reduction.

Cost 10

Cost Health Care Six Sigma Insourcing 10

Harvard Business Review

AUGUST 29, 2014

They worry about what we now call "work-life balance" — caring for their kids while working long hours, often at the whims of others — the fact that college didn''t prepare them for work, the constant interruptions, the endless meetings, the division between management and labor, and, most of all, the desire to do meaningful work. "I

Six Sigma 9

Six Sigma Airlines Tactics Innovation 9

Harvard Business Review

JANUARY 29, 2015

It made a massive investment (more than $1 billion) to build a software “ Center of Excellence ” in San Ramon, California to manage the data explosion created by the increasing intelligence of its industrial machines. Melody Ivory , a User Experience Product Manager, told me, “I was about employee number 30 in February 2012.

Software 8

Software Six Sigma Insourcing P&L 8

Harvard Business Review

OCTOBER 20, 2015

A number of techniques and process-improvement tools from inside and outside the industry have been brought to bear: lean engineering to simplify and standardize care, Crew Resource Management to improve teamwork, checklists to help teams focus and improve reliability, and so on. Six sigma — or no more than 3.4

Mayo 8

Mayo Health Care Six Sigma System 8

Harvard Business Review

AUGUST 11, 2015

So, you need a leader who can manage all the different phases of design in a very smart way—someone with a holistic vision. Methodologies like Six Sigma are all about reducing risk, but they are not effective for innovation because innovation by definition is risky. There is industrial design. There is interior design.

Organization 8

Organization Brand Six Sigma Innovation 8