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Consider the reports of my HBS colleague Hiro Takeuchi, a Japanese national who was working in Tokyo last week when tremors hit the city. There was no pushing and shoving, Takeuchi reported, no honking of car horns, even in long waits for a tank of gas. We are seeing this in the horrible aftermath of the current earthquake and tsunami.
Many people are unaware that among the invaluable resources that Harvard Business Review makes available at no cost online are more than 100 videos — each about five minutes in length – that have been excerpted from conversations during which eminent thought leaders share their insights. Here’s a partial list. FYI, I am using a [.].
Toyota hired Deming to train hundreds of the company’s managers, eventually capitalizing on his expertise to develop the famous Toyota Production System — the primary source of today’s “lean” thinking.
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