Six Disciplines

AUGUST 9, 2013

That nation continued to grow stronger economically, however, while cell phone technology emerged. India lacked the capital and economic development to build a national telephone infrastructure to service all of its homes, thus remaining essentially phoneless for decades.

TQM 83

TQM Executive Coaching Knowledge Management Tools 83

Six Disciplines

FEBRUARY 8, 2013

That nation continued to grow stronger economically, however, while cell phone technology emerged. India lacked the capital and economic development to build a national telephone infrastructure to service all of its homes, thus remaining essentially phoneless for decades.

TQM 82

TQM Executive Coaching Knowledge Management Tools 82

Harvard Business Review

MARCH 23, 2011

The result: Employees get confused and cynical (senior management's "flavor of the month"). Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) Under the guidance of external coaches, the $7.2

Six Sigma 15

Six Sigma TQM Kaizen Balanced Scorecard 15

Harvard Business Review

AUGUST 25, 2014

Dorsey focuses on Fred Thomas and his sales team and the sometimes strange but effective motivational techniques of his district manager, Frank Pacetta. You ultimately can’t substitute money for management. It’s a great ethnographic study of B2B selling for capital goods. Thomas is doing his best to maintain Xerox’s share in copiers.

Strategy 13

Strategy P&L TQM Strategic Planning 13

Harvard Business Review

JANUARY 30, 2013

Then we got talking about the odometer on my Nissan Pathfinder: Is a car that can go 300,000 miles a case of over-engineering or TQM excellence? Would the "Everything is a case study" view of the world have helped Eastman Kodak executives think through digital technologies earlier? It was a debate worth at least 40 miles.

Case Study 9

Case Study TQM Supply Chain Brand 9